(EDIT – the original version of this post referenced 3,000 points, which was my mistake. It should be 1,500. I am confused by all these missing MR points!)
After my success in chasing up my missing Mr Porter points, I turned my attention to my missing 1,500 Membership Rewards points from the Admiral promotion last November.
As I originally wrote here, Amex offered 1,500 bonus Membership Rewards points to anyone who took out an insurance policy from Admiral. They were presumably hoping that people would buy an expensive car insurance policy instead of a £2.14 weekend UK travel insurance policy, but that’s tough!
No bonus points had turned up. I was not surprised, though, as the transaction went through my statement as Rock Insurance Services – Admiral’s underwriter.
In theory, Amex has until 28th February to post the points. However, in general these things usually post quickly or not at all, so I felt it was worth chasing.
Yesterday morning, I fired off the following email via the Secure Messaging Centre:
Hi. In November 2012, you ran a promotion for card holders in conjunction with Admiral Insurance. This offered 1,500 bonus Membership Rewards points for taking out an Admiral insurance policy.
On November 27th, I took out a travel policy with Admiral. This appears on my card statement dated 27th November under the heading of Rock Insurance Services Crawley, for £2.14.
It is now 2 months since I purchased the policy but I have not received the 1,500 bonus Membership Rewards points. Can you please add these to my account?
Early yesterday evening, I got a response saying that my complaint had been escalated.
And, a couple of hours later, I had my points!
If you are missing yours, you might want to fire off a similar note in the next few days.