Havings points problems with your Priority Club or Hilton credit card?
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Last Autumn I applied for the Priority Club Black credit card in my wifes name. Barclays was offering 40,000 Priority Club points and a full fee refund at the time, so it was a no-brainer.
The card arrived OK, the £99 annual fee was charged and refunded OK, and my wifes Priority Club account was upgraded to Platinum (one of perks of the card).
However, we never got any points to post. The first statement, which including the 40,000 bonus points, was dated 17th October. Despite various e-mails to Barclays via the credit card website, nothing happened.
Just when I was beginning to lose patience, I found this e-mail address on Flyertalk – wr [at] barclaycard.co.uk
The poster said these guys are amazing. And they were. Within 2 days we had a phone call saying that the problem would be fixed, and another 2 days later the 40,000+ points were in her account.
(As an added bonus, because they have fallen into 2013 and not 2012, they count towards her Platinum renewal for next year. If I can get another 20,000 points during the year, we can cancel the card and not pay the £99 renewal fee, because we won’t need it to keep her Platinum for 2014.)
So … if you have the Hilton or Priority Club credit cards and you are having trouble with points (missing sign-up bonuses, missing bonus points for hotel stays, missing free night vouchers etc), then contacting the e-mail address above is the way to go. (WR stands for ‘web relations’, by the way, it is not the private e-mail of a person with the initials WR!)
I am certainly more confident about recommending these cards, as I have been, now that I know there is a way of getting problems sorted.
Want to earn more points from credit cards? – April 2024 update
If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review
Virgin Atlantic Reward+ Mastercard
15,000 bonus points and 1.5 points for every £1 you spend Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these offers:
SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
American Express Business Platinum
40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Capital on Tap Business Rewards Visa
Huge 30,000 points bonus until 12th May 2024 Read our full review
For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending.
Barclaycard Select Cashback Business Credit Card
1% cashback uncapped* on all your business spending (T&C apply) Read our full review
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