Hyatt launches its new Autumn promotion – how does it compare?

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• Thomas says:

  29 Aug29 August 15:42

  On a different subject, has anyone else noticed that American Express have seemingly stopped with the incorrect posting of membership rewards points, when they were suddenly crediting 3 or 4 times the amount for non travel or supermarket expenses ? Any one know more on why this was done in the first place ?

  • Rob says:

    29 Aug29 August 16:35

    I actually asked Amex this, and was met with a non-committal answer. I think it was some sort of test to see if people actually noticed and if it drove incidental spending or not, but I can’t be sure.

    • ian says:

      29 Aug29 August 16:56

      I brought forward some travel spending because of it. It was a nice bonus!

    • Tom says:

      29 Aug29 August 19:06

      I figured it was a test. Given that people got various different levels of incentive it looked like a classic experiment to optimise customer lifetime value..

• Linda says:

  29 Aug29 August 19:20

  Hi raffles,

  Hope you can help me have just started collecting Avios, so am a complete novice. We have just taken out the SPG card and the BA prem plus to get some points. We have reached the spending threshold to qualify for the bonus points and they are waiting to be transferred into the respective accounts. How do you know when they have done this and where do they get your SPG AND Ba accounts numbers from. Is it something that should be shown on their sites as if so I cannot find it. Also how do you transfer to the AVIOS accounts.

  Sorry to sound so stupid but as have never done this before it is quite confusing for me anyway, its not like the Virgin amex where your points just drop each month into your Fc account.

  • Linda says:

    29 Aug29 August 22:26

    Do the Amex people automatically set up an SPG account for you as we do not have one, is that why they are still waiting to be transferred the statement date was over a week ago and nothing has happened yet. We do have a Baec account, so I can notify them of that one.

    • Rob says:

      29 Aug29 August 22:45

      If the transfer date has passed (and your Amex statement online shows only a handful of points due) then, yes, they will have set one up. It could take weeks for SPG to send you out a membership card, so you should ring Amex and ask them what account number the points went to. You will then have to set up a PIN via http://www.spg.com to get access to the site to do the transfer to BA.

      • Linda says:

        29 Aug29 August 23:04

        Think we are going to have to get in touch with them as all the points are still waiting to be transferred 21,550 of them and we haven’t got an account, thought they would set one up automatically. We have had the SPG amex card for just over a month. Thanks for your help but it still isn’t very clear what we have to do.

        • Rob says:

          30 Aug30 August 08:58

          1. Go online to americanexpress.co.uk and see how many points are waiting to be transferred. If it is a very low number then they have already gone across for last month.

          2. Ring Amex on the number on back of your card and ask which SPG account they went to

          3. Go to spg.com and, using the SPG account number Amex gave you, create a password so you can access your SPG account

          4. Once logged into SPG you should see your points total

          5. To transfer to BA Avios, go to the link on spg.com I posted last night

          Sorted!

• pazza2000 says:

  30 Aug30 August 10:52

  At time of application for the SPG Amex, there was a fault whereby you could only provide 7 digits of the 11 digit account number within the field. I had until recently forgotten about this and contacted Amex to update them with my correct full SPG#. They had tried to send the first months points across to the wrong#, however they ‘bounced’ back. Amex do not seem to be proactively contacting us to amend this.

  • Rob says:

    30 Aug30 August 11:06

    I had this problem too. However, I rang them and gave the full number before the end of my first month, and the points went across OK.

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