Melia Rewards removing those transfers of ‘free’ points to Miles & More

A few weeks ago, I asked readers to check their Melia Rewards accounts, if they had one, because the company had deposited 4,000 free points in each one.  This was an incentive to make a ‘cash and points’ booking, and the points were meant to be removed if not redeemed by a certain date.

Melia did not, I think, intend that these points be transferable.  However, as it turns out, it was possible to move them out to one of Melia’s airline partners – Avios (via Iberia), Flying Blue, Miles & More and a few others.

Melia Rewards

Transfers to Avios went fine.  I got my 900 Iberia Avios within 48 hours and moved them across to my British Airways Avios account.

Some people who transferred to Flying Blue found that there points never arrived at the airline.  A week later, they were deposited back in their Melia account with no warning.  They could then be moved out to another airline, though.

Last weekend, a strange thing happened to anyone who had transferred Melia points to Lufthansa’s Miles & More scheme.  All transfers of Melia Rewards were reversed.

Not only have the points been removed from Miles & More accounts, but they have not been put back into the Melia Rewards accounts.

Over at Flyertalk, there are some real problems emerging.  Earlier in 2013, Melia allowed you to buy points at a discount.  The discount was so generous that it made sense to buy a large pile of Melia points and transfer them across to Miles & More, since the Miles & More conversion rate is more generous than the other airline partners.

These transfers have also been reversed.  One person reports having €1,000 of Melia Rewards points removed from his Miles & More account with no warning, and no reappearance (yet) of those points at Melia Rewards.

It is not clear what is going on here.  It must be a mistake if people who bought Melia Rewards points have had them removed from Miles & More, and it seems very trivial to pull back a couple of thousand miles from everyone else.

One lesson from this is the value of using a service like AwardWallet which can automatically keep track of your miles and points across all your programmes and keep you easily notified of any changes.

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Comments

  1. That’s terrible…. Reversing transactions is technically theft isn’t it? Unless they were to reverse items that were in breach of the schemes terms and conditions.

    I would be complaining like heck!

  2. While I don’t condone it, the reversal of the bonus points transferred to miles had an air of inevitability to it. I’m not sure what the ts and cs said, but I’d be surprised if this wasn’t a prohibited use of the bonus.

    Will be interesting to see if anything happens to the Avios points, but I imagine if they were going to do anything they’d have done it by now. It may be that M&M were prepared to roll over on this while Avios weren’t.

  3. Well , my 4k went from Melia to Iberia to Avios to BA Avios. I’d like to see them reverse that lot …..

    • As did mine! No risk there I think. Ironically, though, I only sent them to Avios because I forgot how good the M&M transfer rate was – so I am actually just lucky.

  4. Strange, I didn’t make a transfer out of Melia but today my 4,000 points are gone! I was going to make a cash and points booking with them, but I guess I’ll book elsewhere now …

    • Nick Burch says:

      I think these bonus points have tended to be there just for a month or so, to encourage you to book shortly thereafter. The July ones (which I got an email about) only had something like 4 weeks to be used.

  5. I transferred mine to AA and they were also returned back to Melia. Quickly moved them to IB then to BA with no problems :)

  6. I still have not received the points that I transferred to flying Blue, and it hasn’t bounced back either.
    I am guess it is now lost in transferring.

  7. FirstFlyer says:

    I just signed up for a Melia account on the off chance I might get some points. 2000 free points on sign up!

    But…. I also set up an Iberia account now excited I might be making my evenings Avios and the transfer was not allowed. “The bonus points you earn when you sign up for the programme cannot be transferred”

    Might save somebody signing up for 2 programmes they don’t want!

    Worth a try though. Back to the E-rewards then….