Accor rolls out improved benefits for status customers – including Amex Platinum holders

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• Simon says:

  8 Oct8 October 07:20

  I wonder if this will mean the end of the Platinum status targeted offers which always seemed to find their way into the public domain.

  My Platinum status from the last offer is about to expire, even being Platinum I didn’t consider the previous benefits to be worthwhile for me to pick an Accor hotel over another hotel unless the price was equal, the new benefits seem to be a huge improvement.

• BP says:

  8 Oct8 October 07:27

  Do Accor tend to honor status on bookings via 3rd party websites?

  • Beef Cake says:

    8 Oct8 October 07:46

    I’d also be keen to know this too. I have a few Sofitel stats coming up booked through Expedia.

    • Alan says:

      9 Oct9 October 21:32

      Ditto – have an Expedia booking and it’d be nice to know if they’ll honour the benefits – certainly most chains don’t offer points on 3rd party bookings but quite a few do honour status.

• Andy says:

  8 Oct8 October 08:37

  Would these perks extend to the companion of the card holder as well? IE: would my partner get lounge access if she was staying with me?

  • Rob says:

    8 Oct8 October 09:11

    Yes, it would be for all guests in the room.

• Dominic Barrington says:

  8 Oct8 October 09:17

  I’m Amex Plat, but my Accor has just dropped from Plat to Silver. I went on the Amex website and did the enrollment thing again – do folk think I can expect to be reinstated to Plat with Accor? I have to say I only ever use Accor for the Sofitel at T5 occasionally, but have not done so for a while (as the main route I fly is TLV, which shifted to T1, but is returning to T5 in April). Like some other posters, I don’t generally find them worth using.

  • Rob says:

    8 Oct8 October 09:34

    You should be. I got my SPG Gold reinstated that way recently and the benefit is meant to be permanent.

    • Dominic Barrington says:

      8 Oct8 October 14:14

      Didn’t take long! The re-upgrade arrived five mins ago!

• Graeme Taylor says:

  8 Oct8 October 09:23

  So there’s the potential for a room upgrade at all their brands, now? My understanding (and experience) was that this only applied to Sofitel, Pullman and MGallery previously. Given that my budget could never stretch to those properties, this could be very useful to me (for the… 6 weeks of status I have left).

  • Rob says:

    8 Oct8 October 09:39

    That is what the chart implies. However, how well this is imposed is still to be seen. We all know how well the IHG Rewards Club ‘Platinum upgrade’ (doesn’t) work.

  • CV says:

    8 Oct8 October 11:35

    Yup, potential upgrade now available across the different hotel chains, don’t expect much to happen at an Ibis though. Recently upgraded at a Novotel who previously didn’t offer upgrades.

    Try requesting upgrade at time of booking in the comments box.

• Ian says:

  8 Oct8 October 09:46

  I wonder if stays booked via 3rd party booking sites count? Just received email from Le Club advising me that points would be credited for a stay at Pullman Euston because I booked through Hotels.com (£35 a night cheaper than the Accord web site!)

  • Ian says:

    8 Oct8 October 14:21

    Thanks – I was not aware of this!

• Simon says:

  8 Oct8 October 11:19

  Do you think it likely that if a Mercure property doesn’t have an executive lounge, that they now might including the set breakfast for free?

  • Rob says:

    8 Oct8 October 11:34

    Doubt it. They would have made a big play of it otherwise. Individual hotels may have their own policies of course.

• longpause says:

  8 Oct8 October 12:29

  I went to their website to have a look around re this offer and on logging in it appears I already have platinum status. I’ve never stayed at one of their properties and a bit curious how that happened.
  Do they sometimes just offer platinum as a signing up bonus type thing?

  • Rob says:

    8 Oct8 October 13:06

    There were various links earlier in the year which gave Platinum for signing up

    • longpause says:

      8 Oct8 October 14:30

      Thanks I guess that must be it.
      Is there anyway to find out which of their hotels have an executive lounge?
      I was looking at a few days in the Los Angeles Sofitel but their website doesn’t seem to mention them having one, should I assume that they don’t?

      • Rob says:

        8 Oct8 October 14:50

        I think so. You could also try a dummy booking and see if a room category such as Club Room, Club Superior etc pops up.

      • Gus says:

        8 Oct8 October 18:22

        I stayed in the Sofitel in LA last month. It doesn’t have a Lounge. I was upgraded to a ‘Hollywood Sign View’ room from a standard room at check-in and given two free drinks vouchers for their achingly cool bar downstairs (which turned out to be two glasses of flat champagne, my choice). A nice property all-in-all.

        Funny thing was that my Le Club Platinum status had been downgraded to Blue/Classic between me booking and actually staying, however the standard post-booking email I sent to the hotel with my Platinum upgrade request etc. was still adhered to, hence the better room, free drinks and chocolates and fruit platter. Its like they never re-checked my status and just went off of the notes they had made. I only realised I was back to Blue when the bonus points never showed up on my account. Have since been pushed back to Gold for some reason in the past fortnight as well and I have no idea why…

        • longpause says:

          8 Oct8 October 22:59

          Thanks Gus, still undecided where we will stay but good to have a personal recommendation.
          We’re only passing through for 2 nights to on the way to a longer stay in Santa Barbara and I’m totally at a loss where to stay, a rare occurrence for me who has an opinion on everything!

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