Step-by-step guide to redeeming your Shangri-La Golden Circle points (and Week 3 reminder)

Last week, I ran this post outlining a great promotion currently being run by Shangri-La Hotels and their Golden Circle loyalty scheme. If you play their online game for 5 of the 6 weeks it runs, you will have enough points for a $100 per person food and drink voucher valid at any Shangri-La property – which is exciting, given that they are soon to open at The Shard in London.

This is a reminder that Week 3 is now available to play on the Shangri-La website here. (At the time of writing, there seems to be some problems with game running in various browsers. If it doesn’t work, leave it a day and try again – I’m sure they will fix it.)

Unfortunately, it is now too late to register for this game if you want to earn the $100 food and drink voucher. There are only 4 weeks left, earning 200 points per week. The best you could do is 500 points per person, worth a $50 food and drink voucher per person.

Golden Circle

Reader Tony got in touch to explain exactly how you redeem these points. Over to Tony:

“I redeemed 3,500 points for food in Hong Kong earlier this year. [Readers should know they can’t] just rock up to the bar and use your GC card to pay the bill.

Points appear to be valid for two years plus the remainder of the calendar year from issue
You have to go online and redeem your points for the vouchers. You have to nominate which property you are using them in and also whether it’s for F&B or the Spa at this time.
These then come through as an e-mail with a long alphanumeric code on it. For me this came through straight away and the voucher is valid for 6 months.
The terms state you must make a reservation for the venue where you want to redeem the voucher. This appeared to be enforced in HK.
On the day you want to use the voucher you have to take the e-mail to the business centre in the property with photo ID and tell them which venue you’re using. They will then input the code on your email and convert this into a paper voucher. This has a local currency equivalent stated and at least in Hong Kong there was no dodgy spread – I think we got HK$778 for every US$100 voucher.
You can only redeem in $50 and $100 lots, so if you want $150 or $200 then you have to apply for multiple vouchers. And as has been noted, the maximum redemption against a single bill is $200.
Full T&Cs from the voucher (April 2013) are below.
    1. A Non-Room Award confirmation is valid for six months from the date of redemption is made.
    2. Advance reservation with the participating food and beverage outlets or CHI, The Spa is required.
    3. A Member or Nominee must validate the redeemed Non-Room Award in exchange for a Golden Circle redemption voucher in person by presenting proof of identity document at the Business Centre prior to the service being used.
    4. Redemption vouchers can only be used at participating food and beverage outlets or CHI, The Spa on the date of validation.
    5. Redemption vouchers cannot be exchanged for cash. All unused value will not be refunded whether in terms of cash, GC Award Points or otherwise. Any excess amount will be charged to the Member or Nominee.
    6. Redemption vouchers cannot be used to purchase merchandise or services that are contracted out by the Hotel to a third party.
    7. Redemption vouchers cannot be used to settle charges on banqueting, outside catering and event spends, or expenses charged to a room account.
    8. Redemption vouchers cannot be used in conjunction with any other discounts or promotional offers.
    9. Redemption vouchers must be presented at the time of payment.
    10. A maximum value of USD200, or local currency equivalent, worth of redemption vouchers can be used to settle payment for each transaction. The value of voucher(s) will be converted to its applicable local currency equivalent at the Hotel’s prevailing exchange rate.
    11. Once the redemption is made, no amendment or cancellation is allowed.”

(To see our complete list of all current hotel promotions for the major chains, click here to visit our ‘Hotel Promos’ page or use the link in the menu bar at the top of the page.)

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Comments

  1. Roger Carpenter says:

    Couldn’t work out what to do yesterday – game not working – but found the button anyway. Confirmation email tonight of having played Week 3. Points still showing as 200 (hopefully from the double points in week 1).

  2. Didn’t try yesterday but worked fine this morning on my laptop (Chrome / Windows 7)

  3. Thanks for the reminder mate!!

  4. Anyone wanting to see how the points came about – there is a Transaction History link on the right once you log into the website. It clearly shows the week and bonus transactions separately. For me, I have two lines for 100 points each for week 1.

  5. We redeem points for food a lot we usually just go to reception and redeem online then they give you the voucher straight away
    Or on a long trip when we know we will use them up we often print a few off at home before we leave
    Food and spa treatments are the best value for the points
    We have found the room redemption rates at the hotels we use to be poorer value

  6. should i be concerned if my points havent appeared yet?

  7. squillion says:

    Whew! Found it and got them! thanks!

  8. I’ve done weeks 1, 2 & 3 but I’m only seeing week 1 in my account. Showing transaction date and then posting date as a day later.