Sky reversing recent 3V Virtual Visa card payments

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• CV says:

  20 Dec20 December 09:10

  Yup, payments made on 13 Dec were revered on 18th Dec, although balance isn’t back on the 3V cards as yet.

• Mr Bridge says:

  20 Dec20 December 09:12

  I think, that according to 3v t+cs, and advertising that raphael’s are in breach themselves

  ‘use anywhere on line where visa is accepted’

  ‘Merchant” means a supplier of goods and/or services, who is authorised to display the Visa [trade mark/brand name] and who supplies such goods and/or services through a website, through mail order or over the telephone.’

  ‘It may be used only for purchasing goods and/or services from Merchants via the
  internet, over the phone or through mail order.’

  so YOU CAN purchase services according to the T+C’S, So sky and virgin media, should be a legitimate use of these cards.

  • Mr Bridge says:

    20 Dec20 December 09:21

    sky have reversed £100 into my account, so I am going to challenge this!

    • Mr Bridge says:

      20 Dec20 December 09:23

      sky say:
      Me: hi, i made 4 payments of £25 on 13/12/13 and there is a payment reversal on 18/12/13, why is this please
      Umair: Thanks, you’re chatting with Umair and I can certainly help you with your query.
      Umair:, payment is reversed because the Direct Debit is failed or your payment didn’t went through successfully.
      I shall now ask 3v.

    • Andrew (@andrewseftel) says:

      20 Dec20 December 09:23

      If Sky are actioning the reversal then you’ve got no grounds for complaint with 3V

      • Mr Bridge says:

        20 Dec20 December 09:46

        sky only revered because the payment failed…ie 3v refused, even though they authorised.

  • Mrtibbs1999 says:

    21 Dec21 December 07:21

    Go to the ombudsman. You’ll waste hours of your life and eventually get a few pence per card if you’re successful. But if being rights the aim, you’ll be a winner!

• What's the Point says:

  20 Dec20 December 09:19

  Do you get notified by 3V if a transaction is reversed?
  Or have you got to look through all the cards on the 3V account to check if they have any balance on them?

  • TimS says:

    20 Dec20 December 09:28

    I had no notification either from Sky or 3v.

    I only noticed as i was checking my Sky account for something else and noticed the reversals!

  • Dev says:

    20 Dec20 December 10:38

    Very annoyingly my 3v account does not show the latest activated numbers. Anyone else have this issue?

    • Singing Dwarf says:

      20 Dec20 December 10:58

      Yes, I do.

• Toddy says:

  20 Dec20 December 09:41

  8x£25 payments made on the13th Dec to Sky have been reversed.

• ian says:

  20 Dec20 December 09:47

  How long per transaction does it take to process say a 3v card? am interested in the izettle route (my son already has a chip and signature card reader) but it looks awfully long and involved process

  • Mrtibbs1999 says:

    21 Dec21 December 07:17

    1-7 days depending on value. Read the terms

    • ian says:

      21 Dec21 December 11:35

      Sorry not to be clearer. I meant how long do you have to spend actually processing the transaction. That is reading the card, sending a link to a smart phone etc.

      Another of the attractions of NSI was that it was fairly easy and quick to process manually. And was even quicker if automated

• jane says:

  20 Dec20 December 10:11

  4 x £25 paid on the 14th reversed on the 18th here too – very annoying.

• Mark says:

  20 Dec20 December 10:24

  Tesco £5 back on £10 is available (if you are lucky) to add to card once logged in.

  https://www.americanexpress.com/uk/

  • Singing Dwarf says:

    20 Dec20 December 11:09

    How/where does the offer appear please?
    I cannot see anything when I log in – is there a specific page to go to?

    • Singing Dwarf says:

      20 Dec20 December 11:10

      Sorry I take that back – I was on a supplementary card page!

      • Mark says:

        20 Dec20 December 11:17

        I’ve registered the cards in my name for the offer, and also my wife’s Gold Charge Card. That only applies to the main card holder, not supplementary cards. The latter is explicitly excluded when registering the main card, and as you’ve found it doesn’t seem to be possible to register supplementary cards in their own right (as it is with the Foursquare offers).

        Does anyone know any way around this, or is it simply not possible to register supplementary cards for American Express “My Offers”?

        • pazza2000 says:

          20 Dec20 December 11:38

          How quick is the statement credit to post on these ‘load to card’ offers?

      • pazza2000 says:

        20 Dec20 December 11:36

        It seems they can exclude supplementary cards via this ‘load to card’ route vs other promotions such as 4S and and small shops.

  • Polly says:

    20 Dec20 December 12:41

    Can’t find the registration page anywhere! Any ideas? Tnx

    • Mark says:

      20 Dec20 December 16:25

      Look on the right hand side of the main account page when logged in. As noted you need to be looking at a card where you are the main, not supplementary cardholder. You’ll see it cycling through logos for the various offers, including Tesco.

      • Polly says:

        20 Dec20 December 19:52

        Thanks, got it…

• Stu says:

  20 Dec20 December 11:32

  I believe this is incorrect. Wirral Borough Council uses Santander (and is listed on the link) but has been rejecting ever since 3V made their changes.

  While 3V have always blocked ‘Financial Services’, they have begun blocking ‘Government Services’ as that’s what NS&I incorrectly categorise themselves as.

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