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Do redspottedhanky points really expire on 31 Dec? If so, redeem NOW

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Earlier in the year, a lot of Head for Points took part in the Fantasy Wimbledon competition run by train ticket booking website redspottedhanky.com.  The HfP team shared over £1,100, paid as redspottedhanky loyalty points.

What I didn’t know – until Simon mentioned it a few days ago in the comments to another post – is that RSH loyalty points expire at the end of every year.

At least, that is what the rules say:

All points and e-vouchers created from loyalty points will be valid for one calendar year from 1st January – 31st December. If you do not collect and redeem your points or e-vouchers by the end of the calendar year they will not be carried forward to the following calendar year.

Now, I don’t know if this is enforced or not.  However, just in case, I redeemed all my points (1291 for myself and 1708 for my wife) for redspottedhanky e-vouchers.

You can redeem for any amount.  The website does not make it clear, but there is no minimum and no maximum.  1291 points got me a £12.91 e-voucher.

The voucher arrived in my RSH account within 24 hours, as promised.  The expiry date was 31st December 2020, so one part of the rules above – that ‘e-vouchers created from loyalty points’ expire in the year that the points were issued – clearly does not apply.

I honestly don’t know if my points would have expired or not on the 31st.  However, I wasn’t prepared to take the risk!  If you still have some RSH points, you may want to do the same.

PS.  I understand that the points from the Fantasy Formula 1 game will be awarded in early January.  This, apparently, was to stop them expiring immediately on 31st December, which is how this issue came up ….

Comments (25)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Trevor says:

    Thanks for the heads-up. Typical – I have 2,575 points and saw no rush to use them… and paid via credit card for 3 tickets just last night for this week since I hadn’t redeemed for e-vouchers yet hence couldn’t use the points for today. At least I know of 2 days that I can book train tickets for in the coming weeks.

    Having looked through the list of redemption options, it seems:

    Best Western offers the best value: 400 points (i.e. £4 equiv in train fare) for 15% off a stay. Since you are unlikely to get a stay for £25, you’ll be getting better value. On a £100 hotel stay, this works out to 3.75p/point value.

    Next (or possibly better than above depending on costs) is 750 points or £7.50 for a £25 hotel voucher. This works out to 3.3p/point value.

    Then we have the RSH e-vouchers at 1p/point value.

    Everything else seems to be offered at less than 1p/point, so I guess I’ll be going for the RSH e-vouchers since it will be unlikely I’ll use the hotel vouchers anytime soon with hotel points to use.

    I was very much under the impression that e-voucher redemption needed to be done in £1 batches, another reason why I’ve been building up points. Great to know that this is not the case though and I can cash all in. I’ll leave 1 point behind to see if it really does expire though.

    • Raffles says:

      I was also under the impression that evouchers had to be done in £1 chunks! However, after I’d done £17.00 for my wife, I went back to the menu and it offered ‘redeem for RSH evouchers 1p-8p’ as an option! So I went back, did an 8p redemption, and it went through OK.

      I then did mine as a straight £12.91 and it worked fine.

  • Gabi says:

    I’ve just done the same thing myself yesterday 🙂

  • Will says:

    Thanks for this. How long did the evoucher take to appear in your accounts? Would have lost over 1 thousand points if it wasn’t for this post. Hate it when points expire

  • Kathy says:

    Yes, the hotel vouchers offer the best per point value, but they also have minimum spend requirements, and I’m not sure how competetive hotelvouchershop.com is. I wouldn’t want to be tied in to booking at a higher room rate for the sake of using a £25 voucher!

    I don’t see an immediate need for me to book train travel at redspottedhanky, either, since I’ve just bought an annual season ticket to London and have no plans to travel elsewhere by train next year.

    It’s actually really quite annoying to me that they’re not crediting the Fantasy Grand Prix points until next year, since I’ll be going for the gift vouchers – I would have had 2897 points when my Fantasy GP points were added, which would have redeemed nicely as 2 x 1100 points (two £10 vouchers) and 1 x 600 points (one £5 voucher). As it is, I’ve got 1397, so I’ll get one £10 voucher and then convert the rest into a redspottedhanky voucher to the value of £2.97, to be used at some unforseen future point.

    Still, as it’s free money I can’t complain too much!

  • Kathy says:

    Huh, the terms and conditions on the Costa gift card are telling me it must be used once before 15 Novembver 2013…..

    • Rob says:

      Yes, I saw that yesterday – another reason I went for the rail evoucher!

      • Kathy says:

        I’ll report back here if they reply to my query. If not I’ll be cashing out via an Argos gift card.

        • Kathy says:

          Response from the customer service form below – this scheme is definitely losing some appeal for me.

          I apologise for the inconvenience caused and am in the process of having this promotion removed. I can only suggest that you browse our other promotions to use your loyalty points

    • Paul says:

      Received my £6 Costa gift card yesterday from RSH. Successfully bought a coffee today, so looks like there is no problem with using the cards they are sending out.

  • Billy says:

    I gave up on Red Spotted Hanky a long time ago, as the app just refused to confirm any bookings.

    I now use East Coast website where possible.

  • Kathy says:

    I notice that the gift voucher options have reduced significantly – Boots and Pizza Express have disappeared, now only Argos and Costa there.

    I’ve used the web form to ask them about the Costa gift card terms and conditions.

    I can see myself cashing out as soon as the Fantasy GP points post, and not bothering next year.

  • SouthernEM says:

    Oooo! TVM! I was waiting for some retailer points to be added. A quick conversion and I had saved my point value. Yipee!

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