House of Fraser ‘30% off’ giftcard orders being cancelled

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Michael says:

  30 Dec30 December 15:16

  Just received this email from SVM

  Good afternoon,

  I regret to inform you that unfortunately we cannot fulfil your recent order for House of Fraser, as we do not have any stock available to fulfil the order. American Express also currently have no plans to make more stock available in the future. Please accept our apologies for this unfortunate stock outage and any inconvenience this has caused. The House of Fraser product was added to the web page in error. Our finance team are currently working through refunds for these orders, and I can confirm the funds will be returned to your card within 5-7 working days

  Once again please accept our apologies for our inability to fulfil your order

  If you have placed more than one order you may receive this email more than once

• Lorcancoyle says:

  30 Dec30 December 20:12

  Not expecting much of a reply, but have asked them to clarify the basis on which they’re cancelling my order having taken funds over a week ago – terms and conditions don’t seem to provide an explicit clause under which they can cancel orders after having taken funds

• Martin says:

  30 Dec30 December 23:11

  I just received exactly the same email as above. It took them 8 days to realise their ‘error’ and another week or more to refund me no doubt, it’s so annoying as I just bought a sofa from The HoF and would have saved a hundred big ones. I guess I should have smelled a rat like earlier posters mentioned. My mum, as usual, is right about things seemingly being too good to be true being just that. Bah humbug.

  Not sure there’s much recourse on this one?

  • Rob says:

    31 Dec31 December 11:49

    It wasn’t really about ‘smelling a rat’, because last year they ran an almost-offer with a 20% discount via Amex which Amex promoted heavily. So it certainly wasn’t ‘too good to be true’.

    Remember that Tesco was effectively selling gift cards at 20% off for the whole of December if you combined the ‘100 Clubcard points for a £20 giftcard’ and ‘150 Clubcard points for £50 of giftcards’ promos. A £100 spend would have earned 800 Clubcard points, ie 1,920 Avios.

• Bob says:

  31 Dec31 December 08:26

  I got confirmation of my order on the 22nd, have just received the same email as above, it’s a bit or a b….. when you get a confirmation !

• Mark says:

  4 Jan4 January 23:16

  Got the same email. Still no refund, anyone else had theirs come through yet?

• Henry says:

  5 Jan5 January 01:51

  No refund as of yet. Got the email 7 days ago.

  • Michael says:

    5 Jan5 January 11:05

    No sign of mine yet either

• Dips says:

  14 Jan14 January 08:36

  Anyone got their refund yet? Can’t believe I’m still waiting. I’ve just sent Amex an email through their secure server to investigate and refund the money

This article is closed to new comments. Feel free to ask your question in the HfP forums.