Last chance to get 25,000 Avios sign-up bonus with the Starwood Amex

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• andy l says:

  30 Jan30 January 07:39

  I would still recommend this to people however the amount of chasing up one needs to do with Amex and Spg is not for the faint hearted! I still have not a single point transferred successfully to my spg account nor have I been credited the bonus introductory points. Amex staff to be fair are excellent on the phone and so I am confident I will be successful eventually….. It is trying my patience in the meantime.

  • Neilc says:

    30 Jan30 January 07:54

    Andy, I has the same problem with Amex member rewards refer a friend. 18000 points not credited – 5 weeks of customer service trying to sort it out. I asked for a complaint to be raised with the ‘executive team’. Issue was then resolved by that team 2 days later with extra 5k for inconvenience!

  • dan says:

    30 Jan30 January 08:15

    Same here andy…
    I have been told the sign up bonus will clear after the 3rd month. The earnt points have not posted but as you say the team are on it!

  • Ian says:

    30 Jan30 January 08:48

    Having exactly the same problems Andy. Not a single point posted to spg yet despite half a dozen emails and phone calls. The 20k bonus is now due also.
    It’s now been elevated to executive level so we’ll see what happens.
    I couldn’t honestly refer anyone to this deal whilst these problems remain an issue.

    • Rob says:

      30 Jan30 January 08:56

      Very odd. I have never had a problem with the SPG card and the posting of points. Once you’ve confirmed they hold the right SPG account number for you then it should (but clearly isn’t) be trouble free.

  • Kiran says:

    30 Jan30 January 09:00

    I had this issue – SPG points vanished from AmEx but never appeared at SPG. Turns out my (pre-existing) SPG account address didn’t match my AmEx address and Starwood refused the points transfer. The 1000 referal points credited after £1k and the 20000 points credited after £2k. Now have to just hope they transfer ok!

  • Stu says:

    30 Jan30 January 11:14

    I got the refer-a-friend bonus straight away but the elusive 20k bonus still hasn’t posted! I got the 3-month story off them but I might ring up again if others have had luck pestering them. To rub salt into the wound, the friend I referred’s 20k posted with the qualifying transaction!

    Maybe a sneaky way of Amex reducing the pro-rata refunds it has to give?

• Dave says:

  30 Jan30 January 07:52

  I started using my card on 15th of January and had the bonus points appear on the amex website shortly thereafter but my points have not been transferred to my SPG account yet.

  Seems strange

  • Rob says:

    30 Jan30 January 08:50

    The cut-off date is 6 days before your statement date. Any points showing on ‘Statement minus 6’ are sent across. Other points get held over for the next month.

  • Idrive says:

    30 Jan30 January 08:54

    It’s indeed normal. If everything is in order and the account is correctly linked to SPG, then you will have them transferred to your SPG account 6 days (Raffles correct me if wrong) before the end of statement period. this happens also with my BA Card. Practically they transfer the points in a batch once a month. So plan carefully about your spending if you need them at a particular time.

• Graeme says:

  30 Jan30 January 08:24

  Yep, I have to echo the experiences of people above. Getting them to add the points on the Amex side is a battle, then getting them to link the accounts (which linked fine during application, so entirely down to them) is proving impossible. I need the points to convert to Avios to get an upgrade as well.

  Hopefully they’ll feel the need to compensate me like Neilc!

• pauldb says:

  30 Jan30 January 08:24

  I just cancelled my card and their attitude was a surprise. The last time I cancelled a card (having kept it for a full year, not just a couple of months, but only having used it enough to trigger a bonus) I got a bit of grilling from the agent.
  This time she was at pains to tell me I could reapply for the card or any other and would be eligible for any bonuses. I already have a Plat and BA card, so I’m surprised Amex would want to push others at me, which I’d only use for the bonuses.

  • Rob says:

    30 Jan30 January 08:49

    The target they work towards is sign-ups ….

  • Will says:

    30 Jan30 January 14:21

    I cancelled a card recently and said “as you can see I haven’t used this for 2 months and now have the SPG card with you that I am using” she was like “ok and cancelled” no hassle at all

• Dmitri says:

  30 Jan30 January 08:34

  Would one still get the bonus if one applies by the 31st and the application is not successful immediately. I ask this because I haven’t lived at my current residence for a year as yet and invariably all applications need a further review.

  Is it the date of application that matters or the date on which it is processed and deemed successful ?

  • Rob says:

    30 Jan30 January 08:49

    It is based off the date you apply, you will be OK. Perhaps keep a screenshot just in case.

• Frenske says:

  30 Jan30 January 08:54

  Any idea what would be the sign-up bonus after tomorrow? Maybe more 😀

  On a side note, is there a way to find out when you cancelled an AmEx card? Will the cancelled AmEx disappear from your lists of cards on their website after 6 months?

  • Jonny says:

    30 Jan30 January 09:21

    would expect it to go back to 10,000 bonus points (which is under half as attractive as the current bonus as don’t get the extra 5k when transferring to airlines)

    I don’t know how to find out when you cancelled a card – previously i’ve just stuck a note in my calendar for c. 6 months after cancelling. Am sure Amex would tell you if you called them up. cancelled cards seem to show up for ages online though!

    • pazza2000 says:

      30 Jan30 January 09:35

      …& for years at Amex’s end. I called recently to transfer the card fee refund statement credit on my newly cancelled MR card to another and they were looking into my old MR account for it cancelled almost 3 years ago.

• Paul says:

  30 Jan30 January 08:59

  I don’t know what’s going on with this card at the moment as the last time I held it the points posted to my SPG account like clockwork. This time round I’m in the same boat as others above – despite several phone calls and reassurances not one point has transferred across to SPG. My partner took out the card as well and is in exactly the same situation. Something is clearly not working as it should right now.

• Idrive says:

  30 Jan30 January 09:05

  I am sorry to hear you are all having problems. I had no linked account when applied but i managed to solve the issue in one go with a single call to Amex where i spoke to a dedicated nice and friendly Customer rep in Belfast or up north ( i don’t remember exactly) and gave her my SPG Acc # to link . I also had a chat on the SPG site with a SPG rep to check first.
  Remember, the points will be transferred once a month, while the bonus should be posted together with the transaction which triggered the bonus. I had a beer that lead me to 21004 points:-)

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