Do you know your secret British Airways CIV score?

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• Paul says:

  9 Jun9 June 06:40

  In principe have no problem with this however it simply should nog be available yo crew.
  Service on board should be consistent to all and most BA crew use this number crudely. If I fly First I expect to get the same service as everyone else not some degraded product because I happen to be just silver or gold as opposed to GGL or premier.
  I don’t know of any other quality carrier who differentiates service on board and believe this is a major reason why BAs premium products are now so poor.

  • avidsaver says:

    9 Jun9 June 07:19

    I agree 100%.

  • Maximus says:

    9 Jun9 June 07:53

    Absolutely right Paul, Whether you are are a Premier, a celebrity, a regular BA flyer, flying on a rewards ticket or a first-time BA customer, it is irrelevant. If booked in to a specific cabin the service should be exemplary and the same standards for everyone.

  • callum says:

    9 Jun9 June 08:19

    You get virtually the same product as everyone else. Some crews don’t even know what it is, some don’t use it at all and those that do only use it as the article says, e.g. to prioritise meal choices when they haven’t got enough. Things you wouldn’t even notice onboard.

    • Paul says:

      9 Jun9 June 18:35

      Callum
      Would have to disagree. I have lost count o watching BA crew flit all around the First Cabin trying to ensure that those with the biggest CIV score get a meal they want as opposed to the left overs. A first world issue perhaps but this inconsistent approach is what has ruined BA Firs to the point it is no more that Club world with direct aisle access.

      • Calchas says:

        9 Jun9 June 20:42

        The problem here is not the CIV scores; it’s that sufficient F meals are not loaded in the first place.

• squills says:

  9 Jun9 June 07:23

  What’s yours then, Raffles?

  FWIW I bet mine is about 2 😉

  They don’t get any money from me, though I do notch up several flights a year with BA.

  • Rob says:

    9 Jun9 June 19:47

    Sorry, missed that one before.

    I am 99% certain that I am at the very bottom of the Gold tier!

• Aeronaut says:

  9 Jun9 June 07:32

  On the other hand a genuine smile and greeting to the members of cabin crew serving you costs nothing, and is the decent thing to do anyway…

• Andy says:

  9 Jun9 June 07:35

  Saw mine the other day whilst waiting for the bathroom – 38 – which is actually a very accurate reflection having just scraped Gold last year and flying very little this year (well, flying little paid this year anyway!)

• NEIL says:

  9 Jun9 June 07:50

  Presumably if you sent off a Data Subject Access Request to BA they would be obliged to tell you?

  • Raffles says:

    9 Jun9 June 08:04

    Not sure, because this is not personal data of yours they have collected.

    • mrtibbs1999 says:

      9 Jun9 June 09:14

      Have to disagree. It is information relating to you based on your spending, behaviors and other factors. It is then used to determine your treatment. It is the very definition of personal data. You’d get it: If not from BA then 100% you would from THE IC.

      • mrtibbs1999 says:

        9 Jun9 June 09:15

        ‘Scuse excess capitalisation on the last line. Fat fingers………

      • Chris C says:

        9 Jun9 June 13:16

        To clarify for you – only BA can provide the information

        The information commissioner has no access to the information (which would be in breach of the DPA rules) what the IC can do though is force BA to release the information to the subject..

        • mrtibbs1999 says:

          9 Jun9 June 17:26

          That’s what I meant. You’d go to the IC who would force the info out of them.

  • Jame says:

    9 Jun9 June 10:23

    Please explain the process for such a request. I always thought it was just for government / public entities. Need to do this for a certain payment provider linked to a certain auction site

    • Lady London says:

      9 Jun9 June 23:43

      If you have problems with the certain payment provider linked to the certain auction site that I think you mean, then good luck. I spent hours trying to get them to acknowledge that they had caused a serious problem by their own ridiculous assumptions and then trying to get them to resolve the issue. It was an awful experience with no intelligence whatsoever in the call centre they provide. I use that company most reluctantly now and actively on the lookout for any new service that I can replace them with.

  • Sean Brennan says:

    9 Jun9 June 11:46

    Yes – Make a request to BA and they will supply this and all the other data they have on you. It will include your CIV on the front page where your adress DOB etc is listed. Mine was 16 when I was a Silver on 1,240 points half way through my year last October.

    They provided the info in about three days so were very quick

    • Paul Atkins says:

      9 Jun9 June 14:22

      Who did you make the request to? Was it via email?

      • Sean Brennan says:

        9 Jun9 June 20:27

        Unfortunately you have to write in by snail mail. It can be as short as “please could you tell me my CIV score”. Sorry for the delay but I had to dig out the emails that I had to sent to eventually get this info. They sent me everything they had including all my past flights (that are included in your flightpath on ba.com) which was really useful. It must have been a closely guarded secret but eventually I received an original uncopied and pasted reply as below:

        If you would like information about any transaction over three years old, you will need to contact our Information Security team.

        If you want to know what personal information we hold on our databases, they will ask you to complete a Customer Data Request. By law, as part of the Data Protection Act, we have an obligation to give you, on receiving a written request, any data that we hold on our systems about you.

        You can contact them at the following address:

        Data Protection Manager
        British Airways plc
        Waterside (HDB2)
        PO Box 365
        Harmondsworth
        UB7 0GB
        UNITED KINGDOM

• Anon says:

  9 Jun9 June 09:04

  Quick lesson for you all: The data protection act covers any information which they hold about you. This would include how they categorise you and any paperwork which has your name on it. That would mean that the information which they sent to the crew, for example the list which raffles is talking about, would be disclosable under the data protection act. I expect that they would say that because of security issues they wouldn’t released that particular item., but any information which they do have stored about you should be disclosed if you were to make a data subject access request.

• andy stock says:

  9 Jun9 June 09:26

  My score will be 1 as every flight I take is a redemption booking!

• Flieduk says:

  9 Jun9 June 09:50

  “On your next flight, have a wander up to the galley. You will often see a piece of paper sitting around or pinned up with the names of all the passengers on it. Their CIV score is printed alongside.”

  I am guessing not after today!

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