Shangri-La blocking Golden Circle accounts from last years promo

I have had a few emails over the last couple of days from people who have had their Shangri-La Golden Circle accounts locked.  The accounts for myself and my wife were locked on Friday as well.

(This is the second time our accounts have been locked in the last 6 weeks.  Last time they could be unlocked by using the ‘Activate Account’ function on the website.  This is not possible now.)

This all appears to date back to the generous promotion that Shangri-La ran last Autumn.  You could easily earn 1,000 Golden Circle points which are redeemable for a $100 food and beverage voucher.  With the new Shangri-La hotel in The Shard due to open, this was a great opportunity for a couple of get themselves $200 of credit towards a free meal (restaurant pictured below).

Ting ShangriLa London

I can only assume that Shangri-La has been having some issues with fraud due to people opening multiple accounts in different names to take part in this promotion.

It appears that any Golden Circle account which has no other activity on it apart from points from this promotion has been locked.

The only way to unlock it appears to be to send a copy of your passport or driving licence to the Golden Circle office at golden.circle@shangri-la.com.

I have just sent over passport copies for myself and my wife, so I will see how long it takes to get them unlocked.

I must say that, if Shangri-La is concerned about fraud, they have left it pretty late to act.  Anyone with a number of fraudulent accounts who also had half a brain would have emptied them at the earliest opportunity.

(Want to earn more hotel points?  To see our complete list of promotions from the major chains, click here to visit our ‘Hotel Promos’ page or use the link in the menu bar at the top of the page.)

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Comments

  1. Thank God we used our points in Paris before the hotel at The Shard opened.

    • If you’ve got a scanned passport copy to hand – and if you don’t, you need to ask why as it is a no-brainer before doing any travelling – it really is minimal effort to unlock it.

  2. Have emailed them today to unblock mine and my wife’s account. Fingers crossed we get this resolved quickly

    • Great customer services, accounts unblocked over the weekend.

      IHG could learn something here!

  3. Pommyboi says:

    I complained about sending such personal information, asked how they were going to store the scan of my passport and for how long and they apologized and unlocked the account.

  4. RSH 500 points are in!

    This must be a Fantasy F1 instalment 😉

  5. Jason Robinson says:

    I couldn’t log into my account but it turns out all I had to do was activate it online.

  6. Mail with ID sent on Friday, reply on Saturday and account activated on Sunday. All easily done and a bit bizarre so long after the promo.

    Points now valid until Dec 2015, but will be using later this year !!!