Anyone received Avios points from a Flybe service yet?

Flybe launched as an Avios partner on October 27th.  Since then, you have been able to earn points by including your avios.com number in your Flybe booking.  Only codeshare services with a BA flight number can be credited to ba.com.

The earnings rate (2 or 4 Avios per £1 spent excluding taxes) is not fantastic although, to be honest, it will be a lot more competitive with BA after the changes of April 28th kick in.

I have received a handful of emails recently from Flybe passengers who have not received Avios points from their flights.  These are not one-offs, they are from people who take Flybe services on a regular basis and are not receiving anything.

Here is one quote from a reader:

“I’ve flown 5 times with them in the short space of time they have had Avios and not one single flight has been credited to my account.  I’ve been in contact with Flybe, who duly investigate and reply saying I’ve been credited the miles.  I then look at my Avios account and I haven’t.”

Here is a quote from the HfP comments section on Monday:

“I had 2 Flybe flights credit ok in early December but of the 3 flights flown since none have credited.”

and another:

“Yet to see a single point posted for my husband.”

Paul posted a possible solution:

“I got my Avios for 2 flights after writing locators to technicalsupport@flybe.com and sending them my Avios.com number with spaces between each number (otherwise their system sees it as a CC number and does not show to support staff).  Takes around a month for them to answer but works.”

Flybe has made retroclaiming incredibly hard.  You only have a 10 day window in which to file your claim for missing miles.

Here are the official rules from flybe.com:

Please ensure you have checked the eligibility criteria which are detailed in the Terms and Conditions and allowed 30 days after completion of your whole Flybe itinerary for the Avios to be credited to your Avios account.

Contact the Flybe Customer Service team for investigation via our dedicated Avios contact form here.

You have up to 40 days from completing the eligible Flybe flight to query your Avios application. In the event that you do not make a claim within the specified period, any Avios that are not claimed will be lost.

You must do it no earlier than 30 days and no later than 40 days from the date you flew.  I’ve never seen anything like this before ….. except of course from firms selling goods with dubious ‘cashback’ deals which can only be claimed by posting the claim form on a full moon in June from Hong Kong.

Do post below if you have any experiences to add.  Sadly, my planned Flybe trip this month was scuttled when the flight time was moved by a modest six hours and I was forced to cancel.

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How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

There are two official British Airways American Express cards with attractive sign-up bonuses:

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.