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EXCLUSIVE: Negotiations for Priority Pass lounge in Terminal 5 ‘well advanced’

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When I wrote about the opening of the Plaza Premium arrivals lounge in Heathrow Terminal 2, I mentioned that the Plaza Premium CEO publicly stated that he was in discussions with Heathrow about opening an independent lounge in Terminal 5.

Things appear to be moving on.  According to sources who would definitely not want to be named, I understand that Heathrow Airport Ltd recently issued a tender for an operator to manage a new departure lounge in Terminal 5.  The tender includes the option of including a spa.

Plaza Premium Heathrow 2

Four companies are understood to have submitted proposals.  These are the three usual suspects (No 1 Traveller, Plaza Premium and Swissport / Servisair) plus a fourth one unknown to my source.  The photo above is from Plaza Premium in Terminal 2.

This should be excellent news for anyone unlikely to retain their British Airway status following the April 28th changes to the Executive Club.  The cost of buying a Priority Pass or taking out an American Express Platinum charge card (which comes with two Priority Pass cards, admitting four people in total) will be cheaper and certainly easier than a mileage run. 

The Lounge Club passes issued with Amex Gold may or may not be accepted – Plaza Premium and Servisair work with Lounge Club but No 1 Traveller at Heathrow does not (it does at Gatwick and elsewhere).  You could also ‘pay as you go’ as well.

Even families with British Airways status will find this useful for holidays when the BA Galleries ‘one guest only’ rule means you can’t get in if only one parent has status.

I do not know what the timetable is for getting a new space open or where it will be located.  The nature of the Terminal 5 building means that it may well be a space without any natural light, as the British Airways lounges take up much of the ‘window space’ available on the north and south sides.

I doubt we will see anything open in the next 18 months.  Security reasons mean that the process of getting anything built airside at an airport takes far longer than usual.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (April 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here. You can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (40)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Will says:

    Excellent news. I think k No 1 do accept Lounge Club cards. Certainly they did at LGW last August.

  • Alex Fisher says:

    Could the fourth applicant be BA themselves? It’s obvious that they need more lounge space.

    • Calchas says:

      BA are already in negotiations with HAA to extend their existing lounge premises.

      • Calchas says:

        To add to this, the information is available on the Heathrow Airport website buried somewhere in their annual reports and annual plans for building projects for the coming year. There is not much information aside from something like “Terminal 5 principal airline tenant requires additional lounge space in T5A: High priority. Budget: Unknown” and I suppose it could be wrong or out of date.

    • Jimmy says:

      Not much point expanding the lounge space when the lounge lizards themselves are being culled.

      • tony says:

        This could however be a classic left-hand/right-hand issue. These latest BA enhancements smack of a lack of joined up thinking so I certainly wouldn’t be surprised to learn that one department was trying to expand lounge space whilst another was simultaneously trying to reduce access numbers.

        One think I’ve learnt in the past couple of decades at the sharp end is that businesses are nowhere near as smart as we might like to think they are.

  • Farabi says:

    Just checked lounge club site and no1 traveller do accept lounge pass members. I’ve used this lounge at Gatwick quite a few times with my lounge club card from Amex gold. Only issue is that you need to book in advance which cost £5!

    • andystock says:

      You cant use lounge club at no 1 LHR T3 but is accepted at all other no 1 lounges.

    • Rob says:

      Clarified the text to say that No 1 at Heathrow does not accept Lounge Club.

      • James says:

        Oddly I used a lounge club card at LHR T3 in December?

        • Rob says:

          It’s not on the LC website!

          • Tim says:

            It used to be on the website. My most recent visit to T3 though I had the card refused and was directed to the Servisair one.

  • pjh says:

    In addition to Amex and direct PP subscription NatWest Private Banking accounts give a top level PP card. As I’ve just started travelling for work in Y again this has proved very useful.

  • Dave H says:

    Slightly off topic but did a positioning flight with SAS from Man to Oslo (yep one of the cheap club world flights to Oz) tried to use my priory pass at the two lounges, one stated the PP card was not being accepted for the foreseeable and the other was ‘full’.

  • Oh! Matron! says:

    To be honest, I find the Galleries lounge as appealing as a regular service air lounge. There’s nothing spectacular at all about it, especially that they still serve the gloop. Not only that, THERE’S NO DESSERT! Cookies do not a dessert make The plaza premium is a different story 🙂

  • Luke says:

    Amex plat comes with 2 PP cards?

    • joe says:

      The supplementary plat gets one too. I suppose if you wanted more, it would be cheaper to pay the £170 fee for additional plat supplementary cards rather than buying more pp.

      One question, though: the article says that you can get 4 people in to a lounge with two pp. I know you can take a guest in each which I guess is what it means, but am I right in thinking there is a £15 fee for the guest?

      • Susan says:

        Amex absorbs the first guest charge – the lounge charges PP which charges Amex which doesn’t charge you. Subsequent guests are charged at £15 which will appear on your Amex account.

        I queried a guest charge a few years ago with Amex which got swiftly removed – still feel guilty that I realised later I’d had two guests that visit (one usually had his own PP card) so charge was perfectly legit.

      • Brendan says:

        No, you are allowed 1 guest for free with each card

      • SimonSchus says:

        I thought I’d clarify something above based on something that was posted above given I had a conversation with AMEX a while ago.

        When I asked AMEX, I was told that I could indeed purchase a second Platinum-coloured supplementary card on my AMEX Platinum at a cost of £170 (i.e. I already had my main card, and already had a supplementary Platinum card for my partner – I was asking about getting a second supplementary card for my parents).

        However,they told me that the Priority Pass is only available to the main cardholder and the first supplementary cardholder. Even if I paid the £170, I would not receive a Priority Pass for my parents as the second supplementary cardholders.

        This is what they told me, although I have no idea if this varies in experience as I decided that £170 would be worth it. I’d love to be wrong but this is what they told me about 3 months ago.

        Simon!

  • Adam says:

    Sorry for adding to this going of topic but I was hoping i may be able to ask for a bit of guidance from more experienced travellers.

    I am flying out of Gatwick in the early hours of the morning and thought that it might be worthwhile to access a lounge to make the wait a bit nicer.

    I have a Lounge Club card that I recieved with my AMEX Gold card and as I understand it, I have two Lounge entrances for free and can then buy more with it for £15? (can’t remember the exact figures) what I am not sure about is how I actually go about it as I have never been in a lounge before. There are actually three of us going (Including a child but I have checked the website and it says that children are allowed as long as they are with parents and stay in family areas.) Can I just turn up and hand over my Lounge Card and all three of us can get in? or do I have to book in advance saying that I am using the Lounge Club Card? Is there a maximum amount of people I can pay for on a Lounge Club card?

    Thanks for any advice you can give.

    • RT says:

      Normally, you just turn up and handover the lounge card and they’ll deduct the no. of free passes remaining from your card. Then off you go 🙂

    • Rob says:

      Hand over your Lounge Club card. A £15 fee for the 3rd person will be charged to your Amex if the lounge charges for kids. The lounge will not see that you are paying (or indeed that the first two are free) – all they see do is swipe your Lounge Club card and enter ‘3’ (or ‘2’ if kids are free) as the number of visitors.

      Note that No 1 Traveller at Gatwick is often full and you may be turned away – although that is unlikely at the crack of dawn.

      • Adam says:

        Thanks for the advice,

        i am hoping they will have space as I am going to arrive about 04:30 which will hopefully be before too many people are up and about.

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