British Airways Gatwick First lounge to close at 3pm … and permanently from November?

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• RIccati says:

  28 Mar28 March 05:16

  OT: BA Household accounts locked and Avios removed. However, I have one account that is part of Household but not on Awardwallet check. That account was left untouched and no Avios were removed from it.

  • Danksy says:

    28 Mar28 March 06:33

    Mine too!

    • Simon says:

      28 Mar28 March 06:52

      All my points have been removed, the description for the transaction is “Ex-Gratia – Manual Avios Adjustment”

      • Gordon says:

        28 Mar28 March 07:30

        My account cleared too

        • James says:

          28 Mar28 March 08:04

          Mine too. Surprised this isn’t today’s top story as it seems a lot have been affected, judging by the mega thread over at flyertalk

      • Danksy says:

        28 Mar28 March 07:58

        Mines locked out…BA number not recognised….same with AA

        • Thomas says:

          28 Mar28 March 09:36

          Yes, my AA account too which is strange seeing it is not Avios.

  • Simmo says:

    28 Mar28 March 08:05

    5 household accounts – all linked to awardwallet blocked! 400,000 Avios missing and Tesco transfers stuck in limbo.

    What’s the process of getting these open again? I was expecting a post of this from Raffles today to be honest, so haven’t looked into it too much!

    • AC says:

      28 Mar28 March 09:21

      I’ve had emails from award wallet that have changed two upcoming hotel stays, to random dates! They’re with Accor.

  • Fenny says:

    28 Mar28 March 08:13

    So has BAEC been hacked. Seems to be a lot of people on twitter complaining. My non household account is inaccessible.

    • David says:

      28 Mar28 March 10:34

      Attempted hack. No reports of actual compromised accounts.

  • Moonman says:

    28 Mar28 March 09:10

    My account got emptied, I was then locked out and got an email saying their had been suspicious activity and to change my password. So I can get back in but with the avios from my account missingb, but not the other household account.
    Anyone else heard anything from BA, I emailed them but haven’t heard anything back and spent ages on hold yesterday before giving up

    • Thomas says:

      28 Mar28 March 09:30

      I got through yesterday and the guy was very helpful.
      He confirmed that it is BA fraud department concerned about Avios usage. I had just 2 weeks prior used 460,000 points.
      Although my account now showed zero he confirmed the correct total and my two 2for1vouchers could still be seen as correct his end.
      About 5 days or so before I can gain access again.

      • Rob says:

        28 Mar28 March 11:22

        It isn’t AW. Plenty of non AW users been hit.

• Guesswho2000 says:

  28 Mar28 March 06:09

  I don’t get to use the first lounges anyway as a OWS, but the lounges at LGW are dire compared to LHR. In all circumstances, where available, a CX lounge wins!

  • Chris says:

    28 Mar28 March 19:37

    Sometimes but not always; T3 LHR is a wash at least if you are emerald. Even in Asia away from HKG BA is often superior; The old CX lounges in Bangkok were terrible thought they are working on that at the moment; an CX hasn’t had a lounge in singapore for years; and we are stuck waiting for T4 for it to re-appear.

• FIRSTclstraveller says:

  28 Mar28 March 07:19

  This further demonstrates BA is now operating a two tier operation;
  LHR – quality lounges, new aircraft and latest products
  LGW – dire lounges, old aircraft brought in and adapted to cram in as many seats and aircraft (777’s in particular) with old style WTP & WT seats.

• richie says:

  28 Mar28 March 07:26

  Longterm ba are moving to south anyway. So a whole new lounge will have to be bought. north Will only be used for Easyjet and virgin

• RIccati says:

  28 Mar28 March 07:34

  Called BA at their opening right at 7.30 am. Instantly getting “we are experiencing a high number of calls” and calls dropped. This is ridiculous.

• justin says:

  28 Mar28 March 07:35

  Its not a good lounge…

• andystock says:

  28 Mar28 March 07:36

  Dont forget there is no 1’s sister lounge to visit, my lounge – small, very modern looking and again food is much better than the BA lounge(s). The veg chilli is rather nice along with the self pour cider! There is also the Aspire lounge which looks much more up todate than the BA lounge.

  • Rob says:

    28 Mar28 March 09:10

    Need to try that next time I am there, reports have been good.

    • andystock says:

      28 Mar28 March 16:53

      http://www.no1traveller.com/my-lounge-gatwick-north.htm

      Its not a lounge to work in, great if your trip is for lesuire. Staff are frendley, helpful and down to earth!

    • Aeronaut says:

      30 Mar30 March 19:27

      I’d be interested in a Raffles review of it. (“My Lounge” is a stupid name though!)

• RIccati says:

  28 Mar28 March 07:39

  BA knew they are are going to have a wave of enquiries (once they blocked and cleaned BAEC accounts). Seems no additional staff on the lines. Now people cannot reach them. This is inadequate.

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