My review of Hilton London Syon Park hotel – the most luxurious Hilton in the world?

This is my review of the Hilton London Syon Park hotel where we spent a weekend earlier in the Summer.

As far as weekend breaks from London go, Hilton London Syon Park is not very ambitious.  It is just seven miles from Kensington High Street where we jumped in an Uber.  It is roughly parallel to the Sky TV headquarters building that you see when you drive down the M4 towards Heathrow.

This hotel opened in 2011 as the five-star Waldorf-Astoria Syon Park.  This was rather ambitious – I don’t think there are any other Waldorf-Astoria hotels which overlook social housing and are next to a Wyvale Garden Centre.  If your view isn’t housing, you overlook the garden centre car park.  It was an outstanding example of boom era hubris on the part of the developer and the banks that funded it.

It was always an odd property.  Built on the Duke of Northumberland’s estate, the hotel is in the grounds of Syon Park.  The large country house is still there, and you can tour it in season.  The Duke, keen to generate income, has heavily commercialised his grounds.  As well as the hotel and garden centre, there is a kids soft play centre and the surrounding fields are often rented out for commercial events.

Being close to Heathrow, it was probably felt that the hotel would appeal to the luxury conference and weddings market.  Unfortunately, it didn’t work too well.

A ludicrous amount of money was spent on the Hilton at Syon Park.  Whilst the hotel was downgraded from a Waldorf-Astoria to a Hilton in 2013 (one wing of the property was also closed for a time due to minimal occupancy), the ‘hardware’ is obviously still the same as it was.

Here are a few promotional shots from the Waldorf-Astoria days, but nothing has changed:

Syon Park 1Syon Park 2Syon Park 3Syon Park 4Syon Park 5

Picture 4 is the main house, the bottom picture is the amazing conservatory at the house.  As a hotel guest, you can access the gardens at Syon House via a private gate using your hotel door key.  The grounds are STUNNING.

For an easy break with kids, the hotel has a lot going for it.

big grounds – and empty grounds, because the public cannot get into the garden area unless they pay

the pool (top photo) although children hours are restricted

the Wyvale garden centre next door has a huge cafe which makes it easy to have casual snacks if the hotel restaurant is too formal – we ate lunch there on both days

it is literally 2 minutes walk from the soft play centre (see here)

And if you don’t have kids, you can tour Syon Park House and enjoy the very plush rooms (see photo above).

Very little has changed since we stayed there in the Waldorf-Astoria days.  The butterfly house in the lobby has gone.  The smart restaurant has been replaced by a Marco Pierre White steakhouse.  That was about it.

As for the rest of it, I would imagine that:

the hotels has the smartest bedrooms of ANY Hilton hotel in the world

the hotel has the smartest pool, fitness room and spa of any Hilton globally

There are also upsides to it being downgraded.  Hilton HHonors Gold and Diamond members now receive free breakfast – this is not a benefit at Waldorf-Astoria hotels.

Here are a few of my photos:

Hilton Syon Park 1

Hilton Syon Park 2

Hilton Syon Park 3

Hilton London Syon Park 4

Plane noise from Heathrow is VERY apparent outside but the hotel has amazing soundproofing:

Hilton London Syon Park 5

Hilton London Syon Park 6

Soon Park 7

If you stay here, you need to be clear about a few things.  This is NOT a country house hotel.  You can’t do clay pigeon shooting, go horse riding or do any of the things that are possible at, say, Four Seasons Hampshire.  Oddly, though, it does beat Four Seasons Hampshire in terms of the spectacular grounds and gardens.  The rooms are also on a par.  Service isn’t the same but you aren’t paying Four Season prices either.

More importantly, this is an easy place to reach.  If you can get to Heathrow easily, you can get here easily.  It won’t become our regular weekend break haunt, but I think we will try to visit Hilton at Syon Park once a year.

In terms of pricing, it is all over the place.  In November, a Saturday night was as low as £145.  The hotel is cheaper during the week much of time, testament to its failure to attract business travellers.  Hilton HHonors redemptions are a rip-off 60,000 points per night which is a terrible deal except at peak times.

You can also book it on some dates using Tesco Clubcard vouchers at 3 x face value.  You can see how to check availability in this article.

You can find out more about the hotel, and book, on this page of the Hilton website.

(Want to earn more hotel points?  To see our complete list of promotions from the major chains, click here to visit our ‘Hotel Promos’ page or use the link in the menu bar at the top of the page.)

Bits: Finnair from Edinburgh, fixed Gett taxi fares, Nectar / Nero deal, INNSIDE Manchester deal
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  1. I stayed here a lot when I worked for Sky and had business down at the headquarters.

    I found it very comfortable but it did go through quite a few changes and it didn’t really know what it’s identity should be. There are quite a few nice pubs near by and it’s pretty close to Heathrow, however I’d still stay at one closer to the airport if looking for an airport hotel.

  2. Good review Raffles, we actually stayed here summer 2013 on your recommendation. Got upgraded to a junior suite too. All very nice and I think it is definitely unrivalled by any Hilton in Europe but the best rooms in the world?!!!
    Especially at the suite level, I think many of the Asian properties: Fukuoka Sea Hawk, Hua Hin, Kuala Lumpur would be nicer in terms of comfort and luxury. Possibly the bathrooms are unrivalled though in any other Hilton!

  3. Century Falcon says:

    We stayed last month for an anniversary and v much enjoyed it. We booked very last minute via using a free night voucher. An early check in request was happily accommodated and we were even given free drink vouchers etc as per my gold Hhonors. After we checked out I found we had even gained Hhonors points for the stay! The pool area was very busy with people on day spa packages, as was the bar/restaurant at lunchtime.

  4. We stayed here a few weeks ago with the kids and loved it. But the best Hilton definitely the new Istanbul bimonthly which is epic!

  5. Sussex bantam says:

    Sunday grammar check ?? ‘Most smartest pool’.

  6. Is the butterfly house still there?

  7. gnarlyoldgoatdude says:

    I think I’d disagree with the comments about ease of access being similar to that of Heathrow.
    For those on public transport, surely Heathrow offers a greater range of options.

  8. This property participates in our hotel amenity collection, offering:

    – Full breakfast for 2
    Welcome drinks on arrival A Welcome non-alcoholic Cocktail from Peacock Alley for 2 guests
    – Shoeshine or Pressing
    – Additional Food or beverage credit £30 Credit per stay towards Food & Beverage or Spa
    – Upgrade Room Category on Availability
    – Late Check-out on Availability
    – A special amenity chosen by the hotel that reflects the property (Chocolate / Fruit Delight in-room)
    – Personalized Card on arrival from GM
    – Complimentary WiFi Internet access

    • Sounds good, Daniel – would be nice combining that with HHonors Gold or Diamond too! :)

      • Is that still current? Bar was stripped of Peacock Alley name when it was rebranded so the info seems a little out of date and looks more in line with what a W-A would give rather than a Hilton.

        Excellent result, given the Syon Park rates, if they do still give those benefits.

    • Last time I was there Gold members got a free drink too

  9. Thanks Raffles, Ive always fancied this place so might have a look at it. Flying in/out of LHR i couldn’t bring myself to go anywhere other than the sofitel. And if buying at the right time the prices are not bad for a 5 star at LHR. That cant be said about buying a cocktail at the champagne bar mind…..:)

  10. Nice hotel, great suites…,

    However, let down by a mediocre restaurant (breakfast was fine).


  11. Have always been meaning to have a stay here but haven’t managed it yet! Agree it looks like a great choice for Hilton in West London.

    Just had two nights with Hilton, first one at Warwick where we had excellent service – standard room was £51 booked in advance during the sale (with the extra HH discount) and they upgraded us to a ‘club room’ in the Castle Wing, slightly newer than the main hotel, still aged, but clean and very serviceable. Welcome amenity of 2 free drink vouchers, 2 bottles of water, slippers and a bottle of roasted nuts. My daughter was given a little activity pack, and there was a welcome card in the room and a welcome letter given at reception. I don’t believe that I was charged for parking, which was advertised as £5 for guests, but won’t complain if they charge this as an incidental.

    Second night at Wembley, booked through the Amex £50 of £100 offer some time ago – so total cost was around the same as the first night at Warwick… Parking £15 though. Fortunately was checked in by the front office manager – presented my HH gold card on my phone and was upgraded to an Exec room with lounge access. This is a superb hotel and the exec lounge is top quality with free alcohol and light snack selection from 6-8pm. No desserts though which was disappointing…! :)

  12. I stayed here last summer with my wife and two young boys, rather than use a regular airport hotel at Heathrow. It was sort of fine….

    I agree with Raffles that the rooms are good. However, the food and restaurant service was remarkably poor. Marco Pierre White’s name is branded over the mainly steak-based menu. It was poor quality, and the service was dismal. They forgot our order at first, and our kids were dropping with tiredness by the time it came. My dish was inedible, and by the time they’d brought another one, my wife had had to take the kids to bed.

    The location is fine for its outdoor space, and if you have a car. But I’d avoid eating here.

  13. Oh! Matron! says:

    Stayed here at Christmas due to our works Crimbo do being here (note: there’s a corporate company that has a big marquee outside at chrimbo doing these events several nights a week). Despite it being midweek, I managed to get it for a snip over £100 for the evening, and, I have to say, had a lovely evening. And it smells nice! The bar is nice but small, breakfast was great, didn’t eat dinner.