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Review: introducing Air New Zealand’s economy service and the Economy Skycouch

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As part of our Air New Zealand competition, which launches today, I will be taking a look at the unique features of the ANZ in-flight product. This is what you will experience if you choose to fly them from London to Los Angeles and, optionally, on to Auckland.

Air New Zealand runs a three-class service out of Heathrow, consisting of:

Economy, including the patented Economy Skycouch

Premium Economy, featuring the impressive Premium Economy Spaceseat, a substantial step up from the BA and Virgin premium economy options in my view, and

Business Premier

Air New Zealand Skycouch review

In the current Air New Zealand sale, which ends on 23rd September, prices start at £449 for Economy, £870 for Premium Economy and £2,327 for Business Premier.

In this article, I want to focus on their Economy service and the Economy Skycouch. This is, after all, the prize that one Head for Points reader will be winning. Articles on Business Premier and Premium Economy will follow over the next couple of weeks.

It wasn’t practical for me to fly to Los Angeles and check out their seats and service for myself. Air New Zealand did arrange the next best thing, however. I was given a private tour of their new Boeing 777-300 aircraft whilst it was on the ground at Heathrow.

The 777-300 has 244 economy seats in a 3-4-3 formation. seatguru.com gives a seat width of 17.1 inches and a pitch of 32-33 inches. The width is slightly narrow than a British Airways 777-300 which is nine across, but this is partially offset by additional legroom.

Other key features of the ANZ economy product include:

Armrests which disappear fully into the back of the seat, allowing additional space for couples and groups

10.6″ TV screen with over 1,700 hours of content including TV, box sets, films and video games

USB and iPhone / iPod connections

On-screen snack ordering. I was impressed by this – if you are feeling peckish between meals, you can order a variety of snacks via your TV and the crew will deliver them to your seat. I’d be happy to see this in Business or First Class, to be honest, so to find it in Economy was pleasantly surprising.

The Air New Zealand economy seat is profiled on their website here.

The Air New Zealand Skycouch

The key differentiator with other airlines, however, is the patented Economy Skycouch.

The Skycouch is installed on rows 37 to 46, which is the ‘front’ economy cabin immediately behind Premium Economy. This means that there are 20 Skycouches in total, 10 of each side of the aircraft in the block of three seats by the window.

Here is the Skycouch in action:

and here are some far less professional images that I took:

Air New Zealand Skycouch review

…. and in couch mode:

Air New Zealand Skycouch review

The Skycouch allows a 3-seat block of economy seats to be converted into a flat surface measuring 74cm x 155cm.

There are a number of ways in which you can use the Skycouch, and any combination will be available for the winner of our competition.

A family of two adults and one child can reserve a Skycouch for an additional £100 for the group

A couple can reserve a Skycouch for an additional £299 per couple. This guarantees an empty middle seat as well as the ability to turn the seats into a couch.

A solo traveller can reserve a Skycouch from £599. This guarantees the traveller two empty adjacent seats and the ability to turn the seats into a couch.

These prices are each way, based on travel from Heathrow to Los Angeles.

You can find out more about the Economy Skycouch on the Air New Zealand website here.

As a member of Star Alliance, you will also collect miles and status points with any Star Alliance loyalty programme when you fly Air New Zealand.

If this sounds interesting, you can win your own Skycouch flight to Los Angeles in our competition which launches today.

Comments (67)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James67 says:

    Hmm, I think this competition might be best suited to hobbits and small children, and perhaps smooching couples who want to stay close and don’t mind getting all tangled up. Pity we did not get to see a picture of you personally demonstrating the skycouch!

  • Joe says:

    I’m deeply confused by this sky couch… can you explain how it works?

    Mainly – why would a family of 2 adults and 1 child want to use a ‘Skycouch’? How exactly do they use it? I can see it for a solo traveller (cost seems high) but how are you meant to use this as a couple or group of 3?! I’m actually having a good laugh right now trying to picture it!

    • Joe says:

      I found myself so intrigued by this that I had to do some more research. Know it would have been an undertaking but I really think you should have given this a real go before reviewing it, Raffles.

      Turns out the couches are 5’1″ in length. I’m still trying to work out how 2 or 3 people share one of these?! Even alone – does the cabin resemble some sort of catacomb with limbs hanging across the aisle throughout the flight?

      It just sounds like an utterly ridiculous idea on the surface. So ridiculous that I might have to give this a go.

      • James67 says:

        I think Rob once posted he was 6’3. I think what he doesn’t say is more important than what he does. However, to be fair the skycouch was a novel idea and has its uses. I believe it has already been licensed by at least one other airline but I cannot remember which. The concept might have been better accommodated at the back of Y cabin where plane narrows as 2 blocks of 4 seats with a single central aisle and greater pitch to provide both better legroom, a larger skycouch, or tge option for a family of four to sit together in greater confort. Skycouch is really more suited to a solo traveller who doesn’t mind curling up to sleep BUT price no longer works in an era of cheap J sales to USA.

  • Rob says:

    Not sure I understand the benefits of the skycouch concept either – you have to purchase 3 economy seats to sleep fetal-style in a 5′ bed? Surely it’ll be more worthwhile to go for a business seat if you really want to sleep?

  • Thomas says:

    It is innovative I suppose, thx for the prize Rob, not one for me but very nice and well done, good luck to all of you, A HFP reader will fly FREE to LA! (Watch and learn Avios points)

    And that is nice!

    • Alan says:

      Not one for me either (no kids and ex-EU fares in biz too appealing!) but well done on getting that prize for the site, Rob. I flew Air NZ Business Premier before as a bmi redemption LHR-LAX and very nice it was too!

      • Rob says:

        I’ll be doing a feature on that in a couple of weeks. What is very impressive (compared to BA and Virgin) is the Premium Economy product.

        • Adrian says:

          I can confirm this. As a PE traveller for the last 10 years the trip tp LA on Air NZ was the best flight we have ever taken. On the 777-300 the spaceseats are amazing. They recline in their own space, so no one reclining into you and they are really spacious. Also the lamb shanks we had were the best food we’ve ever had. In the PE cabin there is a large toilet which the cabin crew referred to as the “disco toilet” which made us smile. Similar to other posts on the skycouch above the price we paid for these seats last year are equivalent to ex-EU fares so i’m not sure anyone on here will be interested, also ANZ has already moved away from these seats to more traditional PE seats in it’s new planes. Adrian

        • Nick says:

          To be clear: do ANZ have anything that isn’t impressive compared to BA?!

          • Rob says:

            The business class is the Virgin one, so you get privacy and solo seats but the odd herringbone layout. Horses for courses on that.

            You need to remember that BA and ANZ serve different markets. They are creating in-flight products for very long segments. BA does a lot of 6-7 hour flights and those are where it makes its money. They don’t feel the need to run an ANZ type service.

            However, for the record, I also put Qatar, Emirates, Etihad and Singapore (all of whom I have flown in the last 12 months) above BA! I was less keen on Air Canada as you will read tomorrow.

    • mark2 says:

      I have decided not to enter competitions where I do not want the prize as, knowing my luck, that is the only one that I would win.

      • cheekychappie says:

        I won an iPad mini the other day 🙂

        • Fenny says:

          Rather you than me!

        • mark2 says:

          that’s the sort of prize that I mean!

          • cheekychappie says:

            Keeping it for an Xmas pressie!

            Lucky on the tablets:

            Blackberry camera went wrong so they gave me back £70 (only cost £120 in the first place)

            Kindle – free with a course I took

            iPad – free as my son has a disability

            mini iPad – free – thanks Nescafe Shakissimo! 🙂

            4 to the good so far lol

  • Paul says:

    10 across in Y is to avoided at all costs whenever possible, especially the middle seats.
    I appreciate that Y travel is as good as it get for some however this site usually focuses on premium travel and how to do that for as little money as possible! Not sure how where this fits in but gods luck to those who enter. NZ is a lovely place.

  • Kelly says:

    I love Air NZ, definitely the best airline in the world! And yes I’m a Kiwi but seriously amazing customer service in the sky!
    My other half and I have used the sky couch before for our trip out to LAX from LHR and it’s a great product – the ability to lie flat during a flight is fantastic and the price is impressive. We did notice that after two weeks in the US that it was slightly less roomy on the way back to LHR.
    Not sure if they still have the sky concierge on the flights down to NZ from LAX but a lot of passengers flying to NZ for the first time loved having someone help them with travel tips for NZ ie giving them maps, tips on places to visit and where to eat.
    I can’t rave about my national airline enough!

    • nick says:

      I think it looks fun, but can you actually sleep on it? With someone else?

      • Rob says:

        Enter, and if you win you can let us know!

        Assuming 2 are travelling anyway, the extra £299 each way (about £25 per flight hour) seems reasonable as Kelly says.

        For a family with one small child, you can just put that seat into flat mode which allows the kid to curl up and sleep. You can’t argue with paying £100 extra for that on a 12 hour flight to LA.

        • James says:

          What do the parents do then? Stand around is the aisle?

        • Callum says:

          You certainly can argue with that! If you have £100 to spare for your small child to lie slightly more comfortably for a few hours I’m not sure why you’d be in economy in the first place.

          Your paid promotion of this product does result in a great prize for a reader however so I really have no right to complain!

          • Rob says:

            You already have paid at least £1,500 return for the flight tickets for three people so the extra £100 each way is nominal, I suggest.

            I don’t get paid a penny for running this competition, for clarity, unless you count the lunch ANZ bought me in T2!

          • callum says:

            Which is one of the reasons I often feel out of place here – £100 is not nominal to most people!

            I meant the increased ad revenue etc you’ll get from this. Sorry if it sounded like an accusation or something!

        • Nick M says:

          I’ll be happy to give it a go and write a review if we win!

          We have a one year old and have bought her a seat for flying to Dublin (admittedly it was only a couple of pounds more…) – so would definitely see value in having the option for various configurations on a longer flight!

  • watfordh says:

    AirAstana have a more basic version called ‘Economy Sleeper’ on some services. You get 3 economy seats to sleep on.

  • Mark says:

    How do seat belts work in couch mode, or do you have to convert it back to normal seats in case of turbulence?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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