easyJet revises cancellation and change fees – I compare with BA

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Andy says:

  27 Sep27 September 16:30

  I must be missing a trick if people say BA are flexible when you are a few minutes late. I regularly travel from LHR to GLA but on 2 occasions Heathrow Express was a few minutes late and I arrived at T5 security with 34 minutes before the flight. Customer service always say I must pay for a new ticket because I’m a no show. Does anyone have any tips for me?

  • harry says:

    27 Sep27 September 16:36

    Only the obvious tip you won’t welcome, ie that you’re not allowing enough time for transfers/ getting there.

    The old days are gone, when you could turn up last minute and slip onto your flight & 5 minutes later they’d close the door and the plane would taxi away.

    LHR-GLA is not in the arrive 3 hours before flight class that I’d recommend for more important flights – lounges make this perfectly bearable – but honestly, 90 mins would be minimally prudent.

    As for the tips you’re really after: did you try phoning ahead? Are you decent status & mention it?

  • Rob says:

    27 Sep27 September 20:18

    BA is not at all flexible in holding planes – they known punctuality is a problem and are doing all they can not to delay aircraft. They are flexible in putting you on other planes without charging you for a new ticket.

    • Joe says:

      29 Sep29 September 06:37

      I find this surprising. Once I missed a flight by 10 minutes (dus-lhr), was in club (poug) and they wanted me to buy a new ticket for the next flight for £400. I went to the easy check in desk and even tho I didn’t want lgw, gave them the £130 and got a taxi back to lhr

    • Save East Coast Rewards says:

      29 Sep29 September 17:31

      No they’re not! I also turned up at security two minutes late for a simple LHR-NCL. Loads of little delays added up and killed my contingency time.

      What annoyed me is I had to pay for change fee and fare difference and even after all that (took about 10 minutes for them to rebook me) I got through security and my original flight was still boarding. I could have easily made my flight but instead I was forced to pay for the privilege of sitting in the galleries club lounge for many more hours (my next flight was also delayed). This was made worse that I was collecting a car at the other end so couldn’t even enjoy any alcohol which would have at least killed time.

      • Alan says:

        29 Sep29 September 23:15

        Yes it’s one of the most annoying things about T5 – if you’d been doing that flight the other way round you would have still made it at NCL. I don’t object to them not holding planes back, but conformance can be really annoying (and doesn’t seem to make their punctuality any better than the LCCs!)

• Susan says:

  28 Sep28 September 16:42

  EasyJet also have the priority boarding by bus thing sorted which is a regular moan on FT BAEC – last time flying FCO to Malta there was myself and another couple with speedy boarding – we were put at the front of the bus and our area tensa-barried off. At the plane we disembarked and were up the steps before the rest were let off. Felt a bit DYKWIA but very efficient (for us 😉
  .

• Paddy says:

  3 Oct3 October 21:01

  Cabin Change query – if I book a long haul flight with Avios and money in Economy and a reward seat appears in business some time later, is there a charge from BA to change/upgrade from Economy to Business (other than the expected additional miles and money as if I had booked Business in the first place)?

  • Rob says:

    3 Oct3 October 23:46

    Yes, £35 per person

This article is closed to new comments. Feel free to ask your question in the HfP forums.