WARNING – the Hilton / Iberia promotion has a stupid, stupid catch

Hilton has two ‘quadruple Avios’ promotions running at the moment.

I wrote about the British Airways version here and the Iberia version here.  Each version offers double Avios on your 1st stay, triple Avios on your 2nd stay and quadruple Avios on your 3rd and subsequent stays.

On paper, the Iberia version is better:

Iberia earn 15 Avios for every $10 you spend at Hilton

British Airways earns 1 Avios for every $1 you spend at Hilton

The only reason to choose BA is that Hilton earnings via Iberia are capped at 1,000 Avios per stay.  However, the bonus is not included in the cap and you still need to spend (1,000 / 15 * 10) $666 per stay to reach it.  If you are doing short stays this is rarely an issue.

However …. a Head for Points reader has found a problem.

Iberia is capping the base points at 1,000 Avios per stay AND the bonus at 1,000 Avios per stay.

This is ludicrous.

Hilton Park Lane

Let me explain why.  From your 3rd stay, you are getting quadruple Avios per stay so your bonus is 300% of your base Avios.  You will hit this after you spend just $222!

(Why? $222 x (15 Avios per $10) x 3 = 1,000 bonus Avios)

This is what the reader received:

Stay 1 – 750 base miles plus 750 bonus miles (correct, Avios were doubled)

Stay 2 – 1000 base miles plus just 1000 bonus miles (he hit the cap on base miles but should have received a bonus of 2000 for his 2nd stay)

Stay 3 – 210 base miles plus 630 bonus miles (correct, Avios were quadrupled)

Stay 4 – 1000 base miles plus just 1000 bonus miles  (he hit the cap on base miles but should have received a bonus of 3000 for his 4th stay)

Our reader has made a claim to Hilton for the missing Avios but it remains to be seen if they will adjust the rules.  Unless you are making very cheap – £100 or so – Hilton stays you may want to switch to the BA version of this promotion.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. @mkcol says:

    Unsure if you’re aware but this article hasn’t gone out in the email….well, not mine anyway! I got the other 2 fine.

    • Yes, just noticed. Not easy to fix as in Germany.

      • James67 says:

        Also, I’m frequently getting ‘service unavailable’ when trying to connect to HFP during past 48h despite trying a number of devices and connections

        • Not sure what the problem is. The site is never down but the server is limiting access. That said, page views are only modestly off.

          I am in Germany with no PC so I can’t do anything until Monday.

          • James67 says:

            It’snot a huge problem Rob, it usually connects if you try just a few minutes later. I was just bringing it to your attention in event you were unaware of it. My connections were all chrome via android or windows.

            • It is a problem – not for you guys, but for someone who might click a Google link, fail and then go elsewhere. Not sure if it is now fixed or if I am having a lucky run tonight.

            • James67 says:

              I’ve tried searching and typing in address directly a few times each today Rob and no further problems for me at least. Not sure if it had anything to do with google but if it did then that wouldn’t surprise me, I really feel they are abusing their dominance and diminishing the web browsing experience these days. That said, you do seem to be doing the right thing to get HFP come out near top in searches.

        • Same here, I was not able to access HFP until after 4pm yesterday.

    • Genghis says:


  2. Raffles …. this is on Hilton. Its their promo T&C we sign up to.
    Now, first, it needs to be established this is not a one-off for 1000 base situations (and fuzzy Hilton IT). If HHonors clarilfy the bonus at max 1000 then need to refer them to their promo T&Cs which actually state: “Clients will be collecting the standard Avios amount for each paid stay, but also their Bonus Avios during the Promotional Period “.
    In other words, the bonus avios are in no way limited and are promoted by HHonors.
    Interesting how this one plays out; but thinking fuzzy IT at this point.

  3. Hi

    I’m facing the same problem. Even my bonus points are being capped at 1000 on Iberia. How frustrating !

    I have stays in London coming up every week (4 nights) for the next 6-7 weeks. So not sure if I should wait for it to be sorted out on IB or move to the BA promo??

    Regards, KP

    • Maybe move hotel every 2 nights to reduce the total bill?

      That’s what I’m going to do. Though understandably frustrating if it’s 7 weeks of stays

      • Yes I’ll have to do that. But I stay at Conrad which runs at £200/night…. And if they cap the bonus then I’ll have to jump to BA… decisions decisions…

        • lady London says:

          If it’s anything to do with Iberia IT and chasing up points for an Iberia promotion then based on the feedback on here I wouldn’t take a chance. I’d switch to the BA promo whenever I’m in danger of hitting the limit – rightly or wrongly.

          • Yes that would make sense for now. I’ll have to take the hit on points on the first two stays whilst crediting to BA, until I’m on the 4x band from 3rd stay

  4. Alex W says:

    Because I am sad, I have just done a spreadsheet to work this out. At the Quadruple earning rate, BA becomes more lucrative >$400 spend (before tax).

    BA = $400 x 4 = 1600 Avios.

    IB Base Avios = $400 x 1.5 = 600 Avios
    IB Bonus avios = 600 x 3 = 1800 but capped at 1000 Avios
    IB Total = 1600 Avios

    • So if Brexit, then change to BA, but if Bremain, then use IB?

      • BA in Bremen were always more often than not a bit more tricky to handle than their UK counterparts, that’s for sure…

  5. Gareth Morgan says:

    My 8 nights in Seoul will be my next (3rd) Iberia stay but would be 1st BA. I think I’m better staying and arguing.

  6. It does look like the cap is 1000 miles under the Hilton Honors terms and conditions.
    According to
    it says “Members may only accrue up to 10,000 airline miles per stay … except with respect to the following airline carriers: … Iberia – up to 1,000 airline Points”
    So I think they are applying that condition as the cap, regardless of how you earn the miles.

    Of course, this is not highlighted in the offer sign up at all. For me at my regular hotel stay, if one night then Iberia is fine and better than BA, but for any more thne cap will kick in and so better to be with BA.

  7. Nick Burch says:

    I’ve had this hit me too, and I emailed the Hilton Diamond desk to query it. They’ve come back and said that the promotional avios should post within 6 weeks of the stay.

    So, calendar reminder set, and we’ll see what they say in a few weeks time, assuming the extra 2000 avios don’t appear magically in the mean time!

  8. Is this matter resolved yet? I need to choose IB or BA before I check in tomorrow – a stay of 6 room nights, total USD 1200 ish.
    Any last minute info, anyone?