Why Hotels.com Rewards may be better for you than hotel loyalty schemes

Yesterday I reviewed a stay at the Park Hyatt Hamburg which I paid for using a Hotels.com Rewards free night.

I said that I would take a longer look today at Hotels.com Rewards and why, for some people, it may be a better option than focussing on chain loyalty schemes.

Each of the big hotel schemes (IHG Rewards Club, Hilton HHonors etc) offers a different mix of status benefits, points earning and points redeeming features. Which is the best for you is very dependant on where and how you stay and where and how you redeem.

There is another option, though.  A lot of people end up, by choice or by default, splitting their stays across a number of different chains. They do a lot of nights, but never enough to build up status or a decent number of points.  For these people, Hotels.com Rewards may be a better way to go.

Hotels.com Rewards reviewed

Hotels.com (which is actually owned by Expedia) will be familiar to most readers.  It should be, given that they gave me a £500 gift voucher to give away in a HFP competition a few weeks ago!

You won’t find hotels.com much cheaper than booking a hotel directly. When a property is part of a bigger chain with a ‘Best Rate Guarantee’, you can be certain it won’t be cheaper. However, the majority of the properties on the site count for ‘Hotels.com Rewards’ (285,000 hotels, which is about 10 times more than all of the ‘big seven’ loyalty schemes combined!)

Hotels.com Rewards (their home page is here) – previously known as Welcome Rewards – is an idiot-proof loyalty scheme:

You earn 1 point for every night you book, whatever the chain.

When you have got 10 points, you get a free night.

The value of the free night is the average price you paid for those 10 nights.

Your points don’t expire as long as you have one stay every 12 months.

There aren’t any catches when you redeem. You can pick any property on Hotels.com that takes part in Hotels.com Rewards (ie most of them) and you can pay the difference if you want to book a hotel which is more expensive than the value of your free night voucher.

There is a lot of upside here:

ALL of your stays (assuming the hotels you book are in Hotels.com Rewards and most of the 285,000 are) will count towards free nights. No more ‘wasted’ stays.

Your free night can be used to book any room on hotels.com. Most reward schemes restrict the ability to book club rooms, suites, family room etc. That is not a problem with Hotels.com Rewards.

When travelling, you are free to stay at the hotel which is most convenient for where you need to be – no need to mess around with badly reviewed properties or out of the way hotels purely to find one in your favourite chain.

What is the snag?

Well, the main one is that you will not earn points with the hotel itself (you may earn points on food and drink spend charged to your room).

Some hotels – Hyatt and Marriott are the most lenient – WILL usually, as a goodwill gesture, let you have your normal elite benefits.  Other chains will not. And, in any event, you would soon lose all of your hotel status cards if you shifted all of your spending to hotels.com.

(Hotels.com Rewards does have its own status programme, of sorts. Do 10 nights in a year and you become a Silver member albeit with no hard benefits. Do 30 nights and you become Gold which promises access to ‘exclusive deals’).

For a lot of travellers, it is also impractical. If you have a company travel agent, it is unlikely that you will be allowed to book via Hotels.com. You would need to be self-employed or working for a company which gives you a lot of flexibility in making your own travel arrangements.

The key point to take away about Hotels.com Rewards, however, is that you should have a serious think about whether you would be better off taking their free nights instead of collecting points in specific hotel schemes.

Bits: £10 cashback at Manchester Airport, double PartnerPlusBenefit points, Dinner In The Sky
Random thoughts: T5 Fast Track, Zipcar by the mile, why I'm moving to Paris for 5 days!
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Comments

  1. The dedicated customer service for silver and gold has been amazing for me. For example, I phoned them to cancel a booking I made on a, advance purchase, non-refundable rate, just to inform them I wouldn’t be staying. The customer service rep voluntarily offered to refund the stay as a goodwill gesture. Likewise I’ve had price match refunds a couple of times.

    • I checked into my hotel in Florida to find it didn’t have the mentioned balcony. Phoned gold helpline and they asked if I’d like to wait or be called back. Opted to wait and after about 5 mins she came back and said hotel had no available upgrades to rooms with balconies, she would find a hotel that did and could switch me at their cost, or she’d credit the full cost of the stay if I could manage without the balcony. Took the freebie and true to the offer the original cost ( 5 nights) was refunded to my credit card within a couple of days.

  2. I came across another issue with Hotels.com on a property where I already hold a reservation (though that is incidental).

    The daily rate works out at around £300 a night and I have 11 days booked. However, though I can earn in this hotel on hotels.com, I cannot redeem in the room I want. So the idea of doing 10 plus 1 free went out of the window.

    Then you get to using the credit you have built up, in this case it would be £300. But to do so I would have to buy a room at say £360 (£300 plus 20% taxes) and stay 2 days so my cash cost would be £360 plus £60 or £420 to stay 2 nights.

    If I redeem at a hotel costing less than £300 a day then I only get the value of that hotel, not the £300 free night I have built up.

    This is as was explained to me on the hotels.com helpline which may or may not be correct – any clarification much appreciated.

  3. Matthew says:

    I do the same and then use credit card for more points (avois)

Trackbacks

  1. linked webpage

    In-depth review of Hotels.com Rewards from Hotels.com