Swissport lounge in Heathrow T3 closing and an update on LoungeMiles

If you remember my ‘five lounges in three hours’ tour of Heathrow last year, you will remember my review of the Swissport Terminal 3 lounge.

It was my most depressing UK lounge visit since the bad old days of the Servisair lounge in Heathrow Terminal 1!

Whilst I doubt my review had any impact on the decision (!), the Swissport lounge will be closing on 1st September due to ‘terminal development’.  It is possible that No 1 Traveller will use the extra space for further expansion.

One reader was told by a staff member that an Aspire lounge is in the works.  I can’t find any reference to this so I doubt it is opening in the short term.  I’ll let you know as soon as I hear anything.

The only losers from the closure of the Swissport lounge are Lounge Club holders.  Whilst the No 1 Traveller lounge is a member of Priority Pass, it does not accept Lounge Club.  Anyone with an American Express Gold will now have nowhere in Terminal 3 to redeem their free Lounge Club visits.

That said, only in desperate circumstances – ie they were about to expire – would I have recommended you use them in Terminal 3 anyway!


And changes to the LoungeMiles programme …..

Apart from Terminal 3, Swissport operates a number of independent airport lounges across the UK under the Servisair and Aspire brands.

There is a loyalty scheme for these lounges called LoungeMiles.  To join, you simply need to pick up a card next time you visit a Servisair or Aspire lounge and get it stamped.  You get one stamp per visit.

Importantly, you earn a stamp even if you get into the lounge for free using a Priority Pass or similar card.

These are the UK airports where you can collect LoungeMiles stamps as far as I know:

Aberdeen – Servisair Lounge

Belfast City – Aspire lounge 

Birmingham (Terminal 1) – Aspire Lounge

Bristol – Aspire Lounge

Durham Tees Valley – Servisair Roseberry Lounge

Edinburgh – Aspire Lounge

Humberside – Servisair Lounge

Inverness – Servisair Highland Lounge

Liverpool John Lennon – Aspire Lounge

London Gatwick (North Terminal) – Aspire Lounge

London Heathrow (Terminal 3) – Servisair Lounge (closes 31st August)

London Luton – Aspire Lounge

Manchester (Terminal 1) – Aspire Lounge

Manchester (Terminal 2) – The Styal Lounge

Newcastle – Aspire Lounge

Heathrow Terminal 5 is excluded as are lounges outside the UK.  Note that you can no longer collect stamps at Servisair or Aspire lounges outside the UK.  You also cannot earn stamps at the Cardiff and Glasgow lounges because they are not directly owned by Swissport.

There were historically two ways of redeeming LoungeMiles:

post in a card with seven stamps and receive a £5 High Street shopping voucher

redeem a card with five stamps for free entry to a participating Servisair or Aspire lounge

Unfortunately, in late June, the company supplying the £5 High Street vouchers went into receivership.   For the time being, the only redemption option is a free lounge visit.

There is some upside!  If you had a card with seven stamps ready to post off, LoungeMiles has a deal for you.  Redeem a seven stamp card for a free lounge visit and you will receive a free glass of prosecco on top.  This is a very good deal!

More details can be found on the LoungeMiles site here.

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  1. Thanks Rob for the heads up about lounge miles – this might be useful as i will lose my ff status this year… (just had a child).

  2. Regarding lounge club, does anyone k!ow how the free passes with Amex Gold work? Do you get two free each year or just in the first year? If each year to the next pair appear on anniversary date? And is there an expiry date on the initial two free passes? I.e I may not get around to using them in the first 12 months, so plan to keep the Gold card for a 13th month just so I can use up the passes (unless they expire of course!)

    • You get them each year and they expire after 12 months. So you’ll lose the 2 passes from the first year, but get another set in your 2nd.

      • Just did a check for you and the LC card has an exact expiry date match with the 12 month anniversary of my Gold Card (even though the LC card took a couple of weeks to arrive).

  3. Annoyingly my 5 stamps for £5 card was sent off about a week before they went into receivership :(

  4. Oh! Matron! says:

    Agreed on the worst lounge ever: ServiceAir @ Terminal 1 LHR.

  5. Diydegsy says:

    OT does anyone know what the No1 lounge at Gatwick north is like at 9am on a Sunday as due to take a family of 5 in August and as BA lounge is closed have heard bad reports about over crowding in the other lounges, any suggestions appreciated?

    • I passed through two weeks ago and only space available was in Aspire. Mylounge looked on the cramped side given the number of people.

      • Diydegsy says:

        Yes was afraid of that but not sure what else we can do. The kids are all excited about travelling business class for first time so would have been great to use the lounges. I guess if they are full we don’t have a choice?

        • You do have a choice. No 1 lets you pay £5 per person online to guarantee a slot. However, this is meant for Priority Pass customers – BA customers have priority over them so you shouldn’t need it.

    • I passed Aspire lounge at Newcastle just over a week ago, sign up saying no further admissions as lounge at capacity. Must have been fun in there…

  6. I wished I read the review of Swissport at T4 a couple of months ago. After 15min in the drab lounge I had suicidal tendencies and envious of people having a drink and food at Eat, etc. Even a sandwich from WH Smith would have been better.

  7. Picture slightly unfair as it doesn’t show the food and drinks area.

    I’m mostly a breakfast time T3 visitor, and (when travelling with people who don’t have OW lounge access but do have PP), I usually remain in the Servisair lounge after getting the Lounge Miles stamp – simply because it is self service.

    I value self service a lot. Despite the decor it buts them ahead of No1 in my book.

  8. Just received an email from Virgin confirming the 20% bonus on conversions this month.

  9. We are flying back from Houston George Bush airport next month – we have priority pass which will
    get us in the to KLM and Air France lounges. IN the platinum pack it talks about Amex Lounges – does our card give us access to the Centurion Louge at Houston and if so I assume this would be the one to go with? Has anyone been there?

    • Hi Liz – the Amex Plat definitely gets you access to Centurion Lounges round the world, the ones in the USA are a big step up from most airport lounges there too! The only issue at some airports is if the lounge is in the wrong terminal for your flight, but definitely if you get a choice I’d normally opt for them. They can be a little overcrowded sometimes as they have quite a generous family guesting policy!

      • Thanks Alan – I’m sure.its in Terminal D where we are going – hopefully we will get in!