Avios tells HfP: ‘Readers WILL get their 15,000 Avios Amex bonus’

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• DaveP says:

  26 Nov26 November 07:11

  That’s great news – a welcome Xmas bonus. I’m delighted Amex have sorted this.

• Yuff says:

  26 Nov26 November 07:23

  Amex CS is HEAD and shoulders above all other card providers 😉

  • mark2 says:

    26 Nov26 November 07:44

    +1 (for each of my many cards)

• AndrewM says:

  26 Nov26 November 07:52

  Is there any way to find out if you qualify for the Avios Bonus?

  My AMEX account says that I joined in 2002 but I am not sure when I joined as a AMEX BA Card Member.

  I welcome any advice.

  • andy says:

    26 Nov26 November 08:07

    The member since date on any of your cards indicates your first amex card. My first one was in January 2001 (BA Amex Prem Plus) and all my cards show member since 2001. If yours say member since 2002 that is the date you took your first amex and you cannot have had the BA Amex in 2001.

    • mark2 says:

      26 Nov26 November 16:01

      That is not strictly true. My cards show member since 2014 and I had a Gold card in the early 1980s when they were difficult to get and included an automatic overdraft limit of £10,000 I think at Lloyds bank.

• andy says:

  26 Nov26 November 08:05

  There is more to this issue than card type changes. I have had a premium plus card without any changes over the last 15 years and did not receive points. At the beginning of this week I pursued simultaneous complaints with Amex (formal FCA Complaint) and BA GGL after both pointed the finger at each other as responsible to resolve this.

• Sandgrounder says:

  26 Nov26 November 08:47

  I can’t get my head around this promotion. It is a nice gesture, but if you have had the card for this long, you probably aren’t going anywhere in a hurry! Why waste so much cash, surely it would be better spent elsewhere?

  Unless of course big numbers of people are quitting the scheme right now…

• Roger I* says:

  26 Nov26 November 09:09

  ‘All sorted’? Up to a point, perhaps.

  The BA/AmEx pingpong continues I queried with both AmEx, who said ‘not us, guv, it’s BA’, and BA, who said this three days ago:
  QUOTE
  Thank you for your email and my apologies for anything Avios that are missing.

  I am not too familiar with this promotion myself so I have sent the details down to our back office team and asked them to look in to this.
  They will be able to liase with American Express if needed and I have asked them to contact you about this directly.

  Hopefully you will see these points on your account shortly.
  UNQUOTE (BA spelling of ‘liaise’ retained ;( )

  Nothing in my account yet.

  • Genghis says:

    26 Nov26 November 12:21

    At least they didn’t just apologise and thank you for being a [insert status level] BAEC member.

• flyforfun says:

  26 Nov26 November 09:26

  I can’t recall when I first got the card. I’ve had an Amex since the early 90s and they kept my start date on even when I came to the UK!

• Alan says:

  26 Nov26 November 10:02

  I’m frankly a bit amazed that BA are owning up to their mistake on this one! Of course the proof will be when they finally get round to resolving the issues for all that missed out…

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