Bits: Barclays / IHG compensation payments, BA toilet trouble

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Nick says:

  12 Mar12 March 07:27

  I received a response to my complaints from a 3 hr plus delay granted due to fog chaos but it stemmed from 30 Dec flight from Brussels. So it took 3 months to respond and the first line was sorry to hear about the delay on your flight from Madrid. I skim read saw the cut and paste and no avios compo the denial of eu261 which I know didn’t stand up. So paying for club getting garbage service not given any information not allowed on another flight then get on and overbooking meant club got used my family’s coats bags etc all taken from the locker and moved elsewhere then given one drink before the the club crew member disappeared to economy for the rest of the flight deserves nothing oh well

  • Genghis says:

    12 Mar12 March 07:33

    So what’s your next move?

    • Nick says:

      12 Mar12 March 08:09

      Click on the blue link to reply anyone else suggest any moves/wording?

      Normally ba don’t take that long to reply but this time I’m miffed as we were fare paying in fact a ba holiday family of three

      • Anon says:

        12 Mar12 March 08:15

        Have a review of this by CWS…
        http://www.flyertalk.com/forum/british-airways-executive-club/1812051-2017-ba-compensation-thread-your-guide-regulation-261-2004-a.html

      • anonymous says:

        12 Mar12 March 09:42

        Hi Nick,

        Threaten to take them to court and also write about how it psychologically and emotionally had an effect on you as you have anxiety and can’t take stress.

        That’s what I always use when complaining about something; I just make it pretty clear that they made me feel sick and stressed.

        • Alan says:

          12 Mar12 March 10:59

          I don’t like that sort of complaint at all – I try and focus much more on actual issues that feelings.

  • Andy says:

    12 Mar12 March 09:37

    So no you weren’t entitled to eu261 because it was weather related. But I must be missing something here. Your stuff got moved to another locker, and you only got one drink on a short flight,
    so you want compensation for BA being “rubbish”?
    Sorry if this is wrong but I simply don’t understand your post.

• Mr Brown says:

  12 Mar12 March 07:46

  Hi Rob

  Re the IHG card – is what Barclaycard have done against their own T&Cs with regard to timings/notice etc?

  I haven’t called about mine yet, however a couple of people I know have. The first one got offered a full refund of the fee and and a rambling response about what they have done is within the T&Cs in the account. The second person contacted them and they folded like a house of cards. The first one was ten months into the annual fee period the second one was about seven.

  • Sididdly says:

    12 Mar12 March 08:49

    I am only one month into my new year with the IHG Barclaycard but had spent nearly £2500 before being notified of the card cancellation. I requested a full refund on the annual fee plus a pro-rata refund on the spend so far. They replied back saying the cancellation was in their T & Cs but they would pay my annual fee back in full plus 15% of my aspirational hotel value. I counter-offered with 20% and they agreed to compensate me £60. In total I received £159 statement credit. Not too shabby really and now I can move over to the Creation card and bank a few more bonus points.

• Phil says:

  12 Mar12 March 07:47

  Our 3 hours delayed plane from Bangkok in December must have had the same crew as our club seats were covered in food and wrappers

• Peter K says:

  12 Mar12 March 07:52

  This has happened to me on an easyjet flight before where all toilets closed about 30 mins into a 4hr flight from Algarve. Not fun I can tell you. Worse for my friend with kidney problems. In the end the pilot stopped at Brest on the way home as he was so desperate.
  It’s not just a BA issue then, but long haul is crazy!

• Phil says:

  12 Mar12 March 07:53

  BA are adamant they don’t target Avios seats or those on 2-4-1 vouchers and I’m sure they wouldn’t lie to me

  • Anon says:

    12 Mar12 March 08:11

    Lol – Funny, nice tongue in cheek dry humour early on a Sunday.. 🙂

  • Rob says:

    12 Mar12 March 10:09

    Tell them you are a shareholder and you think they SHOULD be targetting Avios / 241 redeemers because you don’t need to pay them EU261 whereas compensation for someone on a full fare cash ticket would run into £thousands …..

• Genghis says:

  12 Mar12 March 08:18

  OT. I’d like to commend the BA social media team on their customer service. I booked some avios flights a couple of weeks ago but the return leg had not been charged or ticketed. I wanted to pay the taxes so I could cancel the BAPP. Sent a tweet to BA, a really helpful agent then called me back within a couple of hours and needed the credit card security code. The flight was ticketed a few mins later and received another call back to confirm everything. It’s not all bad at BA…

  • TGLoyalty says:

    12 Mar12 March 08:56

    Absolutely there are some great employees out there more than willing to look after their customers.

    While I enjoy all the good service I get from BA the incidents of bad customer service leave a sour taste in your mouth.

    Personally I think T5b is a great lounge, quiet enough with a good selection of drinks and nice food in the evenings. In contrast using the lounge in Dubai on the way back there was no hot food at all at lunchtime inc in the CCR.

    With all the stories of people getting downgraded I was upgraded all the way from the back to the front recently. Won’t make up for me ever being downgraded though as I expect to receive at least the service I’ve paid for

    • Yuff says:

      12 Mar12 March 09:34

      To be fair to BA don’t they fly 40 million passengers a year, they are going to have issues in a service industry. Most traders on here are likely to travel more, than average, due to the nature of the content. This site does highlight the very, very good alternatives and that tends to portray BA in a poor light.
      The worst that has happened to me is not getting served, on a 2hr flight last month from Verona, as we was sitting in row 30 and they ran out of time. I would have been more irritated if I had paid cash for the ticket as it £300 each way!!!!

• flyforfun says:

  12 Mar12 March 08:22

  “Yesterday, however, I received a shocker of an email from a reader. British Airways had done this on a LONG-HAUL flight to Mauritius.”

  I don’t understand how the crew would be expected to clean a long haul plane? While I can see how a short haul crew on a turnaround can give the plane a quick once over as they are already at the outstation waiting for the new pax to join, Don’t most long haul crew board the flight just a few mins before the pax, maybe 10 to 20 minutes before? Does this mean they are needing to get on board sooner? Unlike some US airlines that only pay when the doors shut, doesn’t the clock start ticking for BA staff when they sign on or similar? Surely their rate is more expensive than the cleaners?

  • Nige1 says:

    12 Mar12 March 08:34

    If they have time to hook up the refuelling truck, they surely have time to hook up the toilet truck too…

• Genghis says:

  12 Mar12 March 08:27

  Another OT. Broke my hiatus and signed up to the IHG White card just now. I already have the IHG Black with Creation. Another decent credit limit given. Easy 20k IHGs.

  • Alan says:

    12 Mar12 March 08:31

    Wish I’d gone instant acceptance, hopefully just an address issue with flat number format!

    • Lumma says:

      12 Mar12 March 08:48

      I passed the initial eligibility check for the IHG card then after applying got told they needed 7-10 days for further checks. Got a text about 4 days later saying I’d been approved. Will have to wait until the post arrives to find out the credit limit and such. Same thing happens with AMEX for myself. I think it’s something to do with my home address. I’ve been turned down in the past and gotten a rejection letter that says they “can’t match my details with credit reference agencies”, even though i have free accounts with all 3 of them that show no problems with my address.

    • Roger says:

      12 Mar12 March 08:49

      Done the same.

      As I posted yesterday link it to curve, withdraw £200 from ATM and get your 20000 IHG points.

      • Genghis says:

        12 Mar12 March 08:52

        I saw your post yesterday Roger about having both cards. Thanks for the tip.

      • Alan says:

        12 Mar12 March 08:53

        Indeed so!

      • Andy says:

        12 Mar12 March 09:42

        But isn’t there a charge for cash withdrawals?

        • TGLoyalty says:

          12 Mar12 March 10:30

          £200 a month is allowed without charge

          I don’t believe they have found a way to charge for more than £200 either but you could fall foul of their fair use policy

  • AndyR says:

    12 Mar12 March 16:49

    I thought the IHG White card was 10k points?

    • Alan says:

      12 Mar12 March 17:29

      Usually it is, that’s the whole benefit to this offer in that it has been doubled 🙂

This article is closed to new comments. Feel free to ask your question in the HfP forums.