British Airways goes OTT and gives 2 years of status to last weekend’s passengers

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• PJH says:

  3 Jun3 June 08:18

  If you’re GGL, does that get extended or do you still have to rack up 3,000 TP’s in which case the ‘2 year extension of Gold as a gesture of goodwill’ is pretty meaningless

  • h2d says:

    3 Jun3 June 10:09

    In a similar position, as a 5,000 TP GGL will be interesting to see if CCR card gets extended too!

• Alan says:

  3 Jun3 June 08:38

  Well it’s taken them a week but glad to see BA finally seeing the need to properly look after these customers. Of course they’ve yet to program the IT to actually process these status extensions 😉

  On the insurance claims bit, there was a BBC article yesterday which said BA had been forced by the insurance companies to completely change tack – they revised their page multiple times during the day and now don’t make reference to claiming under insurance first, which given it was their fault for not having adequate contingencies in place seems only fair!

• T says:

  3 Jun3 June 08:47

  We were stuck in the chaos on the Barbados flight so flight and holiday with ITC cancelled, but they have added Avios for the Saturday flight to our account, and the return flight is still showing for today …

• Alan says:

  3 Jun3 June 08:50

  Slightly OT (but no Bits and BA related!) – used my latest Lloyds Amex voucher this week. Open jaw Edinburgh out to New York, return from New Orleans, came in at 125k for CW, with voucher I paid 58k, so decent 67k saving.

  Checked availability in advance so at most a 5 min phone call with Avios.com team to book, very efficiently handled. Booking showed up immediately on BA website, but eticket not confirmed until email received from Avios.com the next day (they warned it would take up to 24h as they had to deduct voucher, etc).

  Overall taxes/fees/charges including CE connections from Edinburgh were £18 (+ 0 Avios) more that direct LHR flights, which was slightly less than I expected. Interestingly looking at booking on MyFlights website shows ticket pricing breakdown and this is priced at £787 for the fare (plus the taxes/fees/charges) – I wonder if this is part of their internal accounting of the Avios cost of the booking?! Comes out at between 0.6 and 0.8p depending on whether based on full or discounted Avios amount.

  • CV3V says:

    3 Jun3 June 09:18

    I have a flight to SYD next week, in First, booked using avios. Myflights shows a cost against it of 741.82 per ticket, using a 241.

    • Alan says:

      3 Jun3 June 10:23

      Interesting – not a dummy number then, but equally doesn’t seem to be based on Avios cost (given yours will have cost considerably more than mine!)

      • CV3V says:

        3 Jun3 June 11:54

        Yeah, odd, also have an avois booking in business for Syd to Brisbane, shows as a ticket price of £11!

        • the real harry1 says:

          3 Jun3 June 19:30

          must be avois du pies, at that price, mate

• Simonologue says:

  3 Jun3 June 08:56

  I got the email for a further two years of silver. I was stuck in LHR for over 6 hours on Sunday.

  I don’t think it’s OTT at all. There was serious lack of communication and we were told to go to the gate and back to the lounge three times. No one knew what was going on or if we were actually going to fly that day.

  Thankfully I was travelling home rather than on to a holiday so didn’t have any further issues apart from a large parking overstay charge. Some other travellers I spoke to had it much worse though and it’d be hard for BA to distinguish case by case.

  I think it’s great that they’re doing this so that they can apologise for the issues we were caught up in and also to keep our loyalty, for what will not be much extra cost to them.p

  I don’t think all members should have got it as some have suggested, that’s just wanting for nothing.

• Fiona Stewart says:

  3 Jun3 June 09:06

  Bummer! I flew back on Friday!! Should’ve stayed another day in Sicily !

  • Tony says:

    3 Jun3 June 09:42

    Very amusing when customers want to be inconvenienced, and why not.

    • Rob says:

      3 Jun3 June 10:21

      When BA had a lot of strikes a few years ago, I knew people who would book flex J tickets on services likely to be cancelled in the hope of picking up 240 tier points when the flight got struck off ……

• Tina says:

  3 Jun3 June 09:07

  Let’s hope the lounges can cope wirh all these additional guests…although many may have retained status anyway? others may have considered giving up on BA after the chaos of last Saturday

  • RussellH says:

    3 Jun3 June 10:47

    Surely that will have been BA’s logic – give status members affected something a bit extra in order to keep them on board.

• Hugo says:

  3 Jun3 June 09:53

  Received the email last night, really lucky break for me as I just achieved Silver for the first time ever a couple weeks ago! Was on a Monday morning GVA to LHR which got cancelled and replaced by something 4hrs later

  • Rebecca says:

    5 Jun5 June 10:52

    I received the email on Saturday, but my status was put up to silver today. Anyone got an idea what status of mine would be extended? It should have gone up to silver last Saturday but there was a delay as my flight was cancelled and I flew home with Air France.

This article is closed to new comments. Feel free to ask your question in the HfP forums.