Update on the Amex / Amazon deal – points showing, gift cards OK, Prime OK, so jump in

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• Anon says:

  9 Aug9 August 11:13

  I have the offer (1000 Avios for £25 for a BA Amex), saved it to my card and made a purchase (for above £25 and done through the link on the Amex app that says redeem this offer online now) – no email about Avios at all.

  Has anyone had any luck calling them to claim?

  • Geoff says:

    9 Aug9 August 11:28

    Wait a couple of days. I registered 4 cards for the offer, then made the 4 purchases. No emails received from Amex at all, but after 24 hours all show as ‘redeemed’ on my account and Avios have posted for 1 (the first one). Fully expecting the other 3 to show up.

  • Rob says:

    9 Aug9 August 13:43

    Why not wait to see how many Avios post on Friday?

• Dimitris says:

  9 Aug9 August 11:27

  I have AMEX gold and i cannot even see the offer. Anyone else has the same issue?

  • Geoff says:

    9 Aug9 August 11:30

    Lots of people can’t see the offer as they were not targeted but have success requesting it via the chat system. Many also report being refused.

• Clive says:

  9 Aug9 August 11:40

  Considering how Amex is our biggest ‘friend’ as a source of Avios and how excellent their service is, it’s a shame when the plague of locusts mentality kicks in and people start going at them repeatedly and then moaning.
  It isn’t a huge number of Avios. We asked politely and got it or we didn’t (I didn’t). Maintaining a good relationship with them individually and as a hobby-community seems more important.

  • LuckyJim says:

    9 Aug9 August 13:08

    ‘how excellent their service is’

    Wut? Even the concierge service on Platinum is useless. Re this issue, it is not the amount of avios but the fact that they tell a different story every time you contact them. Apalling customer care.

    As with many companies, loyal customers are taken for granted while new customers are fawned over. I’ve been loyal for too long. As of today I plan to exploit the system to the max. Let the churning begin.

    • Nick says:

      9 Aug9 August 15:34

      The complete opposite of my experience. Amex have been great with me for years, consistently solid customer service.

      And I don’t see why anybody would be upset about not getting this offer. It was targeted, with a restricted number. If you didn’t get it, bad luck-better luck next time.

    • Clive says:

      9 Aug9 August 16:25

      ‘Apalling customer care’

      You’re easily ‘apalled’, Sir

      • Alex W says:

        9 Aug9 August 22:37

        I agree with you Clive. The plague of locusts are too eager and could easily ruin things for everyone else – remember the Wyndham Rewards promo?

  • Chris says:

    9 Aug9 August 16:31

    What a hilarious comment- “maintain a good relationship with them”: they want your money, not to be your pal.

    • Rob says:

      9 Aug9 August 16:41

      It would make perfect sense for Amex to stop accepting applications from people with a track record of closing cards quickly. The only reason churning continues here (Amex has already stopped it in the US, you get 1 bonus per card per lifetime) is that the UK bonus structure for staff is based on accepted applications.

      • Chris says:

        9 Aug9 August 18:56

        Are you suggesting ‘staff’ are making the decisions or indeed selling the cards?

        • Rob says:

          9 Aug9 August 20:02

          As always in business, what gets measured gets done ….

• DScott says:

  9 Aug9 August 11:41

  Just been told by Vaani on Amex Chat that no further manual enrollment s will happen. Computer says no.

• Js says:

  9 Aug9 August 12:44

  What is the significance of being a prime member when purchasing a gift card? Does it get processed differently?

  • Rob says:

    9 Aug9 August 13:40

    The promo rules say ‘not applicable to Amazon Prime’ – but what does that mean?

    • LuckyJim says:

      9 Aug9 August 13:57

      I think it means that if you signed up as a new Prime member (paying the membership fee with your Amex card) that spend would not (or should not) trigger this offer.

      • Rob says:

        9 Aug9 August 15:49

        No, that is a separate exclusion! And, again, one I doubt they can actually police.

        • mark2 says:

          9 Aug9 August 15:54

          I think that it means the purchases of films etc. to download.
          But what do I know?

        • Alex W says:

          9 Aug9 August 22:31

          I think it means that “prime now” is excluded. Someone else mentioned it in the comments the other day.

• Mark says:

  9 Aug9 August 13:00

  I think this post has crashed Amex’s chat server. It’s been busy every time I’ve looked for the last 2 days…

• HC says:

  9 Aug9 August 13:48

  i was just chatting with one of their agents and got this response to the question why is wasn’t in my profile, also they would not add the offer manually for me… :
  It is a targeted offer extended to BA and MR card members who have not redeemed an Amex offer before or in 2017.

  • LuckyJim says:

    9 Aug9 August 13:59

    Which suggest that if you take advantage of a decent offer you may not receive attractive offers in the future.

• Kirsty says:

  9 Aug9 August 14:45

  Just purchased an e gift card online, as a Prime Account holder and an Amex Plat owner. No problem and have had an email notifying me of the 1000 bonus membership rewards from Amex

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