Which is the best hotel at Vienna Airport? NH or Moxy?

This is my review of the NH Vienna Airport Conference Center hotel.

I wasn’t actually planning to review the two nights I spent at the NH Vienna Airport Conference Center hotel this week.  However there is a new MOXY (Marriott brand) hotel directly behind the NH and I wouldn’t want you to make the wrong choice.  

About once every two years I have a major falling out with a hotel.  It looks like this will be my 2017 one.

Let’s see what is the best hotel at Vienna Airport.

The NH Vienna Airport Conference Center hotel is not directly connected to the airport but the walk outside takes less than 30 seconds.  If you come from the airport you need to walk through the CAT (airport train) station to reach it.  It isn’t a stretch.

It’s not an attractive building.  The lobby is large but nondescript.  It was 2pm and I was checked in to my Double Superior room, book via American Express Travel when they were running their £50 cashback promotion recently.

Up on the 7th floor, it was a trot to get there.  When I arrived, it was clear that I had either been given a smoking room (no ashtrays though) or that the previous guest had smoked heavily anyway.  When this happened, it should have been flagged up by the room cleaner and the room taken out of inventory.  Instead, the cleaner had ignored the strong smell of smoke and carried on regardless.

NH Vienna Airport Hotel review

I went back down and was given another Double Superior room.  Except it wasn’t – this room had two small single beds in it.  Not a lot use when you are as tall as me.

I went back to the front desk for a 3rd time.  The clerk said that he had no Double Superior rooms left but there would be one available at 3pm.  He said that he would block one for me and I headed off into the city centre.

NH Vienna Airport Hotel review

At 6pm I returned.  Guess what.  No Double Superior rooms available.  I therefore volunteered to be downgraded to a standard (smaller and not refurbished) double bedded room in return for some sort of compensation, either money or a food and drink credit.  The hotel refused.

The front desk manager, Dirk, then started the most bizarre argument that I have had in a hotel for a long time.  He claimed that a Double Room has nothing to do with a double bed.  A Double Room, according to the NH Vienna Conference Centre hotel, is simply a room that sleeps two people.

NH Vienna Airport Hotel review

So, I asked – if I was here with my wife, or even for some bizarre reason on the first night of my honeymoon before flying out, and I book a Double Room, I have absolutely no guarantee of a double bed?  No, said Dirk, because (“and I have worked in hotels for years” etc etc) a Double Room doesn’t means that it has a double bed.  It only means that it sleeps two.

It was just weird.  He would not accept that a Double Room implies that the room has a double or king sized bed.  He even told me to ring American Express Travel – through whom I had booked the room – and ask them was a Double Room was, and they would prove me wrong.

So, there you are.  If you stay at the NH Vienna Airport Conference Hotel, you cannot guarantee your bed type and may end up with two single beds separated by a table.

NH Vienna Airport Hotel review

Eventually I gave up.  As it happens, I then received an invitation to head over to the MOXY Vienna Airport Hotel for dinner with a senior Star Alliance manager and the event organisers.   I realised that I had made a mistake by staying at the NH.

We wrote yesterday about IHG’s new ‘avid’ brand, which is set to compete with ibis Styles and MOXY.  Whilst these hotels are, theoretically, a budget product – avid will be cheaper than a Holiday Inn Express for example – they are packaged in a way that doesn’t feel budget.   The MOXY was somewhere, to be honest, that I would be happy to stay despite its 2.5 star rating.

When I got to the MOXY – not a long walk, it is directly behind the NH – I was very impressed.  Whilst the rooms are apparently small, the MOXY Vienna Airport is a smart budget hotel.  In fact, you should forget the budget price tag.  It had a funky design, an impressive open communal bar / eating area and a big ‘help yourself’ cafeteria.  It was also buzzing with people, unlike the NH.  It felt a bit like the lobby of our WeWork office back in London.

(The only odd thing is that clientele did not match the funky vibe of the interior.  It was the same random diaspora that you find in any hub airport – all ages, all races, all nationalities.  I freely admit that our dinner table was not exactly the ‘cool kids’ corner either!)

The only complaints I heard about the rooms were about the wardrobe.  There isn’t one.  There isn’t even a rail.  There are just TWO pegs in the wall with a single coat hanger on each.  Pack light.

Here is a library photo of the MOXY lobby area where we had dinner:

MOXY Vienna Airport

and here is a library photo of a room:

MOXY Vienna Airport

I felt bad that I had turned down the chance to book the MOXY at €87 and had instead paid considerably more for the NH Vienna Airport next door.  Please don’t make that mistake if you need a hotel at Vienna Airport.

As you can see from the room photographs scattered throughout this review, the NH Vienna Airport isn’t actually bad.  The Superior and some of the Standard rooms have had a partial refurbishment, mainly in the bathroom.  The corridors are astoundingly ugly as the top photo shows but, when you’re in your room, it is perfectly acceptable.  Areas like the lift interiors also need help.

I liked the glass sink and the toiletries and I had a coffee machine.  The shower had a weird rotating feature inside which meant that the water came out in pretty patterns, although it also meant that you had to keep moving around to stay under it!  I also had two single beds however …..

I should also mention, although this is not necessarily common, that I had no internet in my room on the 2nd day of my stay (but I could tether my phone, so it wasn’t a problem) and that my key card had to be reset twice requiring a trip back to the lobby and 5 minutes of queuing each time.

Compared to the MOXY, the NH Vienna Airport felt like something from a different generation which of course it is.  If you had no choice I’d tell you that the NH would do the job, albeit nothing more, and would be OK.  You do now have a choice, however.

PS.  One upside of booking an NH hotel is that they are an Iberia Plus partner and you can earn a few Avios in Iberia if you stay with them.  It isn’t worth it at Vienna Airport though!

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

Bits: Pre-order food at Heathrow, Virgin East Coast First Class ticket auctions, 11400 Miles & More with The Economist
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Comments

  1. Sounds like Dirk needs to reacquaint himself with the bedding types on the NH website – Standard: 1 Double or 2 twin beds. It even lets you select your specific bed type. I guess they did provide you with a double but you asked to be moved. If there were no more doubles left there were no more left. Disappointing agreed but nobody died. Factually incorrect arguments from those who should know better (Dirk) don’t help anyone and do more harm than good.

    • There were plenty of doubles left because I was there at 2pm and, as an airport hotel, 70% of their guests check-out every day. The double they promised to block for me until I got back from the city centre was not held.

  2. The Moxy looks like a twin bedded room also.
    What’s their policy out of interest?

  3. On the MegaDo I take it!

  4. About 12 months ago I also stayed at the NH, booked a double, was given 2 singles and went down to reception to change but was told no doubles were left. Hmmm. I was in a standard room which was rather underwhelming. Good to see there’s an alternative now, though to be honest a 20-25 min taxi ride gets you to the Ritz Carlton/Intercontinental/Hilton/Coburg/Marriott etc on the east side of central Vienna which are all far superior.

  5. To be honest, your saga at the nH surprises me not one jot. I do not think it is anything to do with nH (who are Spanish) and everything to do with Vienna. When I was tour operating – primarily booking Germany, but also Austria and Belgium – I naturally always tried to get double beds or twin beds as requested by the customer, but on occasion was told that twin beds were simply unavailable at some hotels.This is indeed often true, but with some clarification and discussion with customers was usually able to come to an agreement – except for one company I worked with for a couple of years, who were based in Vienna.

    Things came to the boil when I requested three twin rooms for a party of six lads cycling a stretch of the Danube. The confirmation came back stating three doubles. I asked for clarification; was this three double bedded rooms or three twin bedded rooms? The response was surprising:- “I do not know, we do not consider such things. We just book three rooms for two people.” Fortunately the clients had booked a few times before and were prepared to wait while I tried to sort out something that would suit them, and a quikh phone call to another Austrian firm, based in Linz, with whom I had good relations assured me that they both could and would guarantee genuine twin rooms for the group.I think you can guess where future bookings for that tour went, even though it cut into the profits!

    Interestingly, when I was selling the business and visiting the office of the firm who bought, I saw some documents from the Viennese company lying arould their office. I said to their development manager “I see you are working with xxx (I cannot remember the name, honest): I did not find them easy to work with.” She replied, with a grimace “Tell me about it!”. Clearly, not just me!

  6. You have to walk thru the CAT station to get to these hotels? Why not get on the CAT train and in 15 minutes you will be at the Hilton Stadtpark which is an excellent hotel.

  7. Dear Rob,

    we would like to thank you for your stay and for the time to write this detailed review. Speaking for the whole team, we really apologize for the inconveniences caused by this miscommunication regarding the availability and the equipment of our rooms. You are totally right, this should definitely not be discussed with our appreciated guests. We can assure that this is not the way we want to treat our customers.

    Being a passionate host includes of course also dealing with setbacks in order to improve and learn from them. That is why the whole NH Vienna Conference Center Team is thankful for this review for the purpose of putting more focus again on our strengths and also taking the weaknesses mentioned in this review and transfer them into opportunities. Yes, we have been voted in the TOP 10 of the world’s best airport hotels at the Skytrax customers choice awards, but now the goal must be set to stay in this TOP 10 or what is more improve to TOP 3. Especially since we are facing a new very much appreciated competitor at the Airport. Due to the competition change in this area we are provided with the opportunity to concentrate again on our virtues. And these have always been the same. Being a host with heart and soul. Exceed all expectations. Create a perceivable value for our guests in order to attract new customers and bind regular customers.

    For this reason we are very thankful for this constructive review. Your feedback will be shared with the whole NH Vienna Airport Conference Center team to see this review as an opportunity to improve on a daily basis, in order to convince you during your next stay from our high service level and our hospitality. Please feel free to directly contact me for your next reservation or for any specific need you may have, we will be glad to prepare for you a very Unique and Special NH Experience.

    Kind regards,

    Daniela Reutterer
    General Manager NH Vienna Airport Conference Center