Look out for Virgin Atlantic downgrades (and no Premium Economy) as 787 problems mount

Lots of people have written a lot of nice things about the Boeing 787.  It has big windows, it is fairly quiet and – for airlines – it is amazingly fuel efficient.

Unfortunately there is a downside that few people are writing about.  The planes are often dogs.  A BA insider told me recently that, taken across the industry, he believes it is the least reliable aircraft currently in service.

This is hitting Virgin Atlantic harder than most.  As this article by Seth Miller points out, a number of its Boeing 787 aircraft are currently out of service awaiting a full replacement of their Rolls-Royce engines.  At $50m each, this is going to be expensive surgery.

With no spare engines apparently available (ANA also reportedly has grounded 787 aircraft awaiting new engines), Virgin Atlantic has written to travel agents warning them of changes to come.  It is going to lease a couple of long-haul planes in order to keep the schedule going.

The problems will be:

these planes are unlikely to have a business class product on a par with Upper Class

these planes are unlikely to have Premium Economy at all, since there are few 3-class aircraft available for charter

At least, if you are travelling in Premium Economy, you would have the opportunity to cancel if it turned out that you were booked on an aircraft with no PE cabin.  Upper Class passengers would not have a legal right to cancel, as they would still be sat in a business class seat even if it was a substandard, possibly not even fully flat, one.

Virgin’s problems are compounded by the well publicised incident in New York last week when an A330 damaged a wing in a ground collision with an Egyptair plane.

If you have a Virgin Atlantic booking for the next few months, I recommend keeping an eye on the Virgin website to check for any changes to the plane type or your allocated seating.

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How to earn Virgin Points from UK credit cards (April 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

Click here to read our detailed summary of all UK credit cards which earn Virgin Points. 

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)