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No new articles on Saturday due to IT server migration

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Head for Points is moving to a new hosting package on Friday / Saturday.  This will hopefully stop the increasingly frequent ‘503’ errors that many of you have been getting in recent weeks, for which we apologise.

If it was annoying for you, trust me when we say that it was even worse for us since we got the same errors when trying to write articles into the site.  The site got too big for the existing hosting company to handle – to be honest, it was a minor miracle it had worked for as long as it did.

The new arrangement will also have substantially improved security which should help prevent further malware issues.  It will also have an SSL certificate so the ‘Not Secure’ warning in your browser bar will disappear, although this will take an extra few days.

We have also done substantial work behind the scenes.  Six years of adding bits of code and deleting bits of code (which never really gets properly deleted) had led to a messy database which was also impacting performance.  Instead of simply copying the existing site to the new server, it has been rebuilt from the ground up with the old articles, comments and images slotted in at the end.

Let me explain how the server move works and how it will impact HfP on Friday and Saturday.

When you change your server, it takes 24-48 hours for the news to spread around the internet.  During this period, you may or may not get the new version of the site depending on whether your computer has caught up.  One device may take you to the old site, one device may send you to the new one.

On Sunday, we will pin a message to the top of the old site telling you that you are on it.  There will also be no new articles from Sunday on the old site, only on the new version.  If you see this message, you may need to reboot your internet router or fully clear your browser cache before you will be sent to the new site.  Note that HfP will look identical – there are no design changes.

Some comments made during Friday and Saturday will be lost.  I apologise for this but, as there will be two versions of HfP running in parallel for 24-48 hours, it can’t be helped.

Thanks again for your patience whilst we got these issues fixed.  The next step is to give the site a minor face lift, primarily to improve the mobile experience, although that will not go live until early next year.

Comments (47)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mike says:

    Rob – good luck with the changeover

  • Nick says:

    Did you find the help from a reader you were looking for a couple of weeks ago? Just curious to see if it worked out!

    • Rob says:

      Yes, the guy who has done all this is a reader, and I have a second reader who is working on a site refresh.

  • iHK says:

    Hi Rob, good luck with the move. Quick question: will this affect the RSS feed at all? Thanks.

    • Rob says:

      No, the RSS should still be fine. The emails are also driven by the RSS feed, so we will find out on Sunday for sure ….

  • Andy says:

    On a pc hit CTRL+F5 that will refresh and force the update

  • JamesB says:

    So far, so good. Thanks and good luck.

  • Antonio says:

    You could just disable comments on the old server when you begin the migration…

    • Rob says:

      Could have, but didn’t! Better to have some feedback than none on the article today.

  • lbc says:

    Rob, I know it isn’t about avios, but many of your readers live in London and the new loyalty program by Eurostar looks very flexible and interesting…

    ” Use your points to buy tickets, with no blackout dates or fees
    Share your points with family and friends “

    • Rob says:

      See yesterday – and see HFP on Monday for a big Club Eurostar competition!

  • TripRep says:

    Congrats on the new site switch, looks like the switch has occured on all my devices…

    • Rob says:

      Yes, it has gone very well. Qudos to Neil who sorted this out and did more of the legwork than was strictly necessary. Page download speed has halved and the 503’s should be gone. Whilst this is quite expensive, it should net off against the increased ad revenue from readers actually being able to reach the pages they want to reach ….!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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