British Airways to trial ‘automatic check-in’ at Heathrow and Gatwick

British Airways has announced the launch of a new ‘automatic check-in’ service.  This is being trialled on a selection of routes from both Heathrow and Gatwick, including Vienna, Copenhagen, some Canadian routes, Cancun and Mauritius.

I am not desperately keen, as I will explain.

This is how it works, to quote from BA’s news release:

6 days before travel, eligible customers will be sent an invitation to opt-in, asking them to set their preferences.

At -48hrs before departure the option to be automatically checked-in closes.

Between -48hrs and -26hrs seat assignment will take place and customers will be automatically checked-in.

Customers departing from London Heathrow Terminal 5 will be sent an email with boarding pass attachment at -25hrs.

All remaining customers will be sent email at -25hrs confirming check-in and asking how they would like to receive their boarding pass.

Can you see the snag here?  You receive no option to allocate your own seat.  This is not an issue for BA status customers, of course, but is for the rest of the passengers who do not get free seat allocation until check-in opens.

Unfortunately, if you want full control over where you sit, this new scheme will make it harder for you.  If you don’t opt-in to automatic check-in, many others passengers will and that will reduce the seating options for you to choose from when check-in opens.

I would have slightly more faith in this if it wasn’t for the fact that BA’s seat selection software works in hugely mysterious ways.  If you have status, BA gives you a seat when you book and then gives you the option to change it.  The software is perfectly happy to split up family groups or – if you both have ‘aisle’ as a preference in your profile – sit a couple directly behind each other in two aisle seats.

If you don’t like the seats you are given, I am told:

Should customers wish to change their seat allocation following ACI they must call their local Contact Centre for assistance as this cannot be actioned online.

…. which may lead to a lot of telephone calls heading BA’s way.

At present, people already receive an email asking them to use the online check-in service.  BA clearly thinks that not enough people are using it, so wants to roll this out.  Let’s see how it goes.

---

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

There are two official British Airways American Express cards with attractive sign-up bonuses:

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.