BA Amex sign-up bonuses (9,000 / 25,000 Avios) extended to 21st May

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• Ian says:

  16 Jan16 January 11:29

  I had this issue too and got very peeved with them on the phone – there were wildly contradictory notes on my account and “back office” had apparently made their minds up I was on some other offer. I repeatedly pointed out that the written terms in the “Important Information” link on the page I applied from said:

  “1. Offer only available to new Cardmembers. The 21,000 Starpoints will be awarded onto your account once you have been approved and have spent a minimum of £1,000 on goods and services purchased and charged to your account within your first three months of Cardmembership. You must apply via the button on this page to ensure you both receive your bonus. Applicants must be UK residents aged 18 years old or over. If you have already applied for the Starwood Preferred Guest Credit Card without using this referral, you will not be eligible for the bonus Starpoints. All introductory offers are subject to change, can be withdrawn at any time and are not available if you currently hold or have held a Starwood Preferred Guest Credit Card in the past 6 months. Please note, bonus points will appear in two instalments of 1,000 and 20,000 and can take up to 4 weeks to be awarded to your account.”

  With an emphasis on the final sentence. Call centre operators denied this and I requested they escalate. Spoke to a duty manager in Brighton who said off her own back “but that doesn’t make sense, everyone knows it’s 20,000 starpoints… they should have posted by now” and added them herself. My reading of the terms here is that as soon as you are 4 weeks + 1 day beyond the day you passed £2k, you should whine at them.

  Now, what I’m wondering is when do the starpoints rake across to my SPG account? There’s been zero activity in that respect on my 2 month old account…

  • Mark says:

    16 Jan16 January 11:40

    They should go across monthly, I think sometime around your statement date but I can’t remember exactly when (for the BA card it is about 6 days before).

    Have you had any points transfer, and does your statement show your SPG account number?

    If not, they may not have been linked properly. That’s a particularly common issue if you ask them to set up an SPG account for you when you apply for the card – the points then just sit on your Amex account until you can get it resolved.

    • Ian says:

      16 Jan16 January 12:12

      Spot on – hadn’t even looked that corner of the statement, but no SPG # visible. Apparently, despite providing the # during application, they rejected it because the addresses didn’t match (apparently neither company can deal with an address in a Scottish tenement…).

      • AndyGWP says:

        16 Jan16 January 13:42

        Following a phone call to them last night, my wife had a similar issue(s) where:
        1) they claim the bonus points don’t arrive till the 4th statement (obviously not true as they arrived immediately on hitting the spend on my card)
        2) the points didn’t transfer across to Starwood because addresses don’t match (not confident, as although where they “sent” the points, matches my wifes starwood loyalty number, they were never received and neither of her accounts now have any points in them!)

• George says:

  16 Jan16 January 16:03

  I do wonder what the story is behind these deadline extensions. Missed enrollment targets? I just got my BA prem today..

• What's the Point says:

  16 Jan16 January 20:50

  OT – has anyone received their bonus Avios points from ordering currency via this recent promo:

  https://headforpoints.com/2013/12/13/triple-avios-from-amex-currency-exchange-and-moneycorp/

  Still waiting for my bonus points to post, purchased the currency 1 month ago.

  • James says:

    16 Jan16 January 22:16

    No haven’t received mine either.. Ordered on the 13th of Dec, received the normal avios to my BA account but no bonus… Hope it’s not going to be another one of those spend three months chasing up to finally get the avios posted scenarios

    • Paul says:

      17 Jan17 January 17:35

      Nor me…

      • What's the Point says:

        17 Jan17 January 20:17

        I vaguely remember something on the now expired web page saying that the bonus points would be posted within a certain time frame – but not sure exactly what it was now.

• Max says:

  17 Jan17 January 11:33

  Which card provides the best travel insurance cover:
  Amex Credit card like BAPP or Amex charge cards (Gold and Platinum)?

  Not sure if Raffles has written an article about this on HFP or if there are any comparison tables online someone could point me too. Thanks.

  • Mark says:

    17 Jan17 January 12:31

    I typically wouldn’t rely on credit card policies in lieu of a proper travel insurance policy, with the possible exception of the Platinum Charge Card.

    Most are fairly limited in what they offer, and depend on you having paid for transport etc. on the card.

    Specifically the BAPP and Amex Gold cards only offer travel inconvenience and public transport accident insurance, not full travel insurance. Much better to seek out a proper travel insurance policy and treat any card benefits as supplementary – http://www.moneysavingexpert.com has tips on the best value policies.

• Max says:

  18 Jan18 January 14:42

  Thanks Mark

• Bill says:

  23 Jan23 January 08:15

  Got my new BAPP card this week just in time to book flights to Thailand through BA, went to pay and card rejected, phoned Amex who looked into the issue and said the 4 digit security code had been printed incorrectly on my card and they would need to send a new one.

  Amex are going to credit me with the equivalent Avios I would have earned if I had booked on the card, but I was going to ask whether they can also adjust my spending limits, the £2k on flights is a considerable chunk towards meeting the initial £3k in 3 months and also £10k in a year to get the 2-4-1 voucher – anyone know if this is something they would do?

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