British Airways increases change fees 40% to £35, and even Gold members must pay

British Airways has, from yesterday, increased the change, cancellation and amendment fees on Avios bookings by a whopping 40%.

It will cost £35 per person to make changes to a booking, up from the current £25.

More importantly, Gold card holders must now pay.  They were previously exempt.

You can see the new pricing schedule here.

For a British Airways Executive Club Gold member, this is a huge blow.  Take my family of four.  Until yesterday, it costs me a grand total of £0 if I wanted to cancel a redemption.  That will now go up to £140. 

Even worse, if I booked the redemption as two lots of one-way bookings (possibly because I booked the outbound before the inbound opened up), the total cost to cancel would be a ludicrous £280.

There is no scenario under which this can be justified as representative of the costs incurred to BA, especially as the cancellation can be done online.

There are actually two issues here, and it is a shame that BA has sought to confuse them.

The first is that a lot of Avios redemptions made by Gold members are cancelled.  (My gut feeling is that this is overstated, though, since it is easier on ba.com to cancel and rebook than it is to amend.)  I have no idea if this is a concern for BA or not.  

It was technically possible for someone to book themselves on numerous flights for the same period – perhaps booking a weekend away to four different cities and then deciding 48 hours in advance which option to use.   Alternatively, they might book themselves on every return flight on a particular day and then cancel the ones they don’t want the day before.  But were many people really doing this?

BA may believe that making Gold members pay will change their behaviour.  They could be right.  However, you should NOT think that these Golds are taking redemption seats away from everyone else, because – in short-haul economy – they have access to additional seating (in ‘V’ class, if we’re getting technical).  Silver, Bronze and Blue members would never have had access to these.

It is worth noting that Gold Guest List and Premier members are not impacted by this change.

The second issue is the size of the fee itself.  BA clearly believes that its forecast £1 billion profit this year is not enough, and that adding an extra £10 to x00,000 Avios amendments each year will be pure extra profit.  It is probably right ….

It is probably not a coincidence that the fee is the same as the Reward Flight Saver taxes and charges number.  Assuming you are cancelling a return economy ticket, the numbers will match off.  I assume that BA will still let you cancel a flight with lower charges without asking for additional money.

What are the remaining benefits of being British Airways Gold?

Probably fewer than you think.  Here is the official list.  In practical terms:

you can access Galleries First over Galleries Club where there are two lounges.  The difference is not that big, and outside London you rarely get separate lounges anyway.  And you can only take one guest, so if you are flying business class with your family you need to use Galleries Club anyway.

you get additional short-haul economy reward seats made available to you.  I do actually find this useful, albeit not for my benefit but for flying my parents in law over from Germany.  For a lot of people it will have minimal value.

you get a soft landing to Silver, so you don’t need to requalify.  With change fees gone, that is probably the key benefit to me of being Gold!  If you push for it one year, you can totally forget about earning tier points the following year as your Silver downgrade is guaranteed.

Not a good day to be Gold.

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How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

There are two official British Airways American Express cards with attractive sign-up bonuses:

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.