Now MY Tesco Clubcard points get stolen!

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• Mark says:

  23 May23 May 14:40

  Raffles, your post prompted my to check my voucher usage today; sure enough, £50 spent at “GREENFORD DOT COM” which is nowhere near me, and not something I would spend it on. In common with others, it only took 10 mins on the phone to sort it out, and it was a relatively small balance shift so I hadn’t noticed it. Thanks for the post!

  • Idrive says:

    23 May23 May 15:15

    That is a Tesco online shop (when you buy online), that would mean they would have logged in with your credentials.

    Though, it could be at source level from people with permissions that do not even need to hack the logins, they might see everything in clear and with sorting ability!
    but all this about internal staff thing is a strong allegation towards a quoted company, which should do something as they are also offering also financial services!

    • Mark says:

      23 May23 May 15:20

      The password (now changed!) was not one which I use on other sites, so if it was leaked it had to have come from Tesco.

      • Idrive says:

        23 May23 May 15:22

        A security and database expert should now how these thongs work..or reading the News.. Also remember about that bug which was revealed a few weeks ago..but mule seems to e the first choice

        • andrew s says:

          23 May23 May 23:47

          The password is almost certainly stored encrypted in a database. This is lesson one in database design and has been for 20 years. I just cannot believe that anyone inside Tesco (short of the Chief security officer) is able to gain access to a naked password.

          Even in the recent ebay breach the passwords were stolen in encrypted form, and useless for any attacker.

• Graeme Archer says:

  23 May23 May 16:13

  I knew that none of mine had been nicked, but I thought I’d have a look anyway – they’ve had £125.50 from me in the last 24 days! They were three online transactions with a Clubcard number attached, so the unhelpful lady on the phone reckons they can be traced – not that I’ll ever know.

  • Andrew says:

    23 May23 May 19:48

    I had my vouchers stolen a few months ago, a 4 figure amount, and i have to say Tesco were very efficient about returning the vouchers and crediting them back to my account. If Tesco don’t know why its happening, i’m surprised they haven’t called in the police etc to sort it, esp as surely the online orders or their cctv should be able to track these things, esp as it seems to be being spent in a small selection of stores. Very strange to say the least!

• squills says:

  23 May23 May 20:05

  It IS very strange. Tesco have so many problems at the moment, they probably don’t want to admit that when you sign up with them for Grocery deliveries etc, you risk your internet security – ie so many people use the same ID & password on multiple sites, then if Tesco is compromised, so are all your other sites.

  The fraud is so prevalent: it HAS to be an inside job by a sophisticated team.

  Tesco’s security measures are laughable. The guys who said all this 3 digit stuff is pathetic are right.
  1. You get multiple attempts to input the 3 digits
  2. You can circumvent all that by just knowing email address & password, ie just order the goods and use vouchers to pay.

• What's the Point says:

  23 May23 May 20:43

  Got my “letter” today. Tesco have converted £200 + back to points, but can’t see what someone has tried to use them for yet.
  Something has clearly gone majorly wrong with Tesco security measures for so many people to be targeted.

• Pat Bucher says:

  24 May24 May 10:46

  Just checked my account and I’ve been done again! Only a few vouchers and spent in a store in a totally different area from last time.

• Martin says:

  27 May27 May 13:57

  I’ve been cleaned out as well. They changed the name on my account, but not the address, so I received the clubcard statement today and noticed a) the name change, b) the almost zero balance – and they’ve spent all my vouchers 200 miles away from me in the London area – in small transactions. I think the previous posts are right, only a very small chance of an Avios bonus so far safer to auto-convert.

• Bialynia says:

  28 May28 May 04:25

  I feel like I might be a little naive here. When Tesco periodically send us their vouchers for discounts in store, which used to be quite good but are now pitiful (my last two batches offer money off specific items, eg. 25p or 50p, and only one voucher was was 20 bonus clubcard points if I bought some of their ‘Be Good to Yourself’ Cottage Cheese. Funny thing is, the nutritional information on the expensive ”Be Good to Yourself Cottage Cheese has the exact nutritional information to their economy Cottage Cheese brand, and I can’t taste any difference, which leads me to suspect that they are exactly the same product, in different packaging and with the economy product being MUCH cheaper, making using the 20 bonus CC points feel like a con. But, anyway, I’ve sidetracked. Every time I have used any of these promotional vouchers they have asked for my Clubcard as the promotional discounts will not be applied if the Clubcard isn’t used at the same time. When using the stolen vouchers in different stores, are the thieves not also asked for the Clubcard before they can cash in those vouchers? If they aren’t, then it seems a pretty silly oversight considering the losses incurred from these frauds, and if they are being asked to provide the Clubcard as well, then how are they able to do this, unless it really is some kind of inside job?

  I have £130 in Clubcard vouchers, I have been waiting for an Avios bonus exchange but it has been so long since one that I am beginning to feel like I am waiting for Godot. Is it just time for me to call it a day and forget about holding out and longer for a Clubcard to Avios bonus exchange and should I Just exchange them at the standard rate? Thoughts of Raffles and other HfP members would be greatly appreciated here, as I’m not sure what the wisest step to take next is. Best wishes to you all.

  • Rob says:

    28 May28 May 09:50

    You don’t need to show the Clubcard to redeem a voucher. No idea why!

    Conversion – I don’t see the point to be honest. If Avios launch a surprise sale today and you want to redeem, you can redeem and get the Avios within 24 hours. With conversion so quick, doing it early means a) you might miss a bonus and b) you might miss out on an excellent deal from another Boost partner which ends up being more valuable.

    • Bialynia says:

      28 May28 May 17:31

      Seems to me like half their fraud issues would be solved if you had to show your clubcard along with the voucher or money off token at the point of sale.

      As for conversions, mostly thanks to HfP, since I started using it a year ago, I have accrued 9,596 BAEC Avios and almost £130 in Clubcard vouchers, but I’m starting to think that perhaps I missed the boat on Clubcard to Tesco conversion bonuses.

      Oh, and that’s not forgetting the approx £150,000,000 I also earned in RedSpottedHanky vouchers. I was beginning to feel sorry for them but finally my vouchers ran out last week and for the first time I ended up paying for a train ticket with them, which made me feel better about myself!

• avidsaver says:

  28 May28 May 20:52

  I’ve been checking my Tesco CC each morning recently as I’ve still not received my vouchers for this quarter and wondered if they may have been pinched in the post. Low and behold I’ve had a voucher from the last quarter used two days ago on “Tesco Boost”. Phoned the CC helpline straight away. As with others, all my vouchers are now being cancelled and will be re-issued in August. I was told they would email their “fraud dept” and should I wish to make use of any vouchers in the meantime I could phone them and they would organise it for me over the phone. I agree with others that the security check when you call is pathetic. Surely Tesco will get their finger out and upgrade their security soon?

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