Maximise your Avios, air miles and hotel points

Why does BA sell seats VERY cheaply whilst blocking off Avios availability?

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‘RevMan’ (ie revenue management) as it is called in the trade, is by nature part science and part instinct.  Any idiot can fill a plane if they charge ultra-low fares.  The real skill is in how you increase the pricing as the plane fills and you get nearer to departure in order to maximise the marginal revenue from every passenger.

If I drop the economic theory, what this means is that – on any particular day – there may be 10 people who need to fly to Detroit as 12 hours notice.  BA wants to keep 10 seats empty for those people because their employers are happy to pay the full business class fare.

There may be a further 50 people who have business in Detroit and tend to book 2-3 weeks in advance.  BA will want to keep seats for them too, as they will be paying a high semi-flexible price.

You also need to fill all of the other seats on the plane, and you need to siphon off people who are willing to pay £750 to fly to Detroit from those who will only pay £400.  As I said, it is half science and half instinct.

BA revenue management and Avios redemptions

If you have tried to find an Avios seat to the United States over the Summer, you will know that there is very little about in premium classes.  Very little indeed.

This would lead you to think that BA expects all of these planes to be full of high-paying business passengers – even though that is illogical over the Summer.

I wrote yesterday about some of the astonishing deals available at present from European starting points. See here for more details.

From Brussels, for example, you can buy a Club World ticket to Las Vegas for £917. 

For £917, BA will fly you in Club Europe to London from Brussels, Club World to Las Vegas and return.  Even a BA Executive Club Blue member would earn a whopping 17,000 Avios back – enough for two return flights to some parts of Europe.  If you have an On Business corporate account you will earn over £100-worth of On Business points as well.

British Airways is willing to sell lots and lots of seats at this price.

Yet, for Avios redemptions, the cupboard is bare.   But this makes no sense.

Let’s compare the economics to BA side by side:

£917 cash ticket Brussels to Las Vegas – BA needs to cover the cost and taxes of four flights, must issue 17000 Avios (more to a Bronze, Silver or Gold member) and must issue On Business points equivalent to approximately a further 12500 Avios.

£575 ‘taxes and surcharges’ Club World Avios redemption London to Las Vegas – BA need only cover the costs of the two long-haul flight, issues NO Avios and issues NO On Business points.  BA reduces its accounting liability for Avios redemptions by the equivalent of 100,000 points.  It also has two extra Club Europe seats for sale between Brussels and Heathrow because the Avios redemption is direct.

There is an Air Passenger Duty difference here, because the £917 ticket incurs no APD as the passenger is not stopping over in London.  I admit that.

However, taken overall, the net cost to British Airways of the two flights I highlight above must be pretty similar.

If the BA accounts put a book value on an Avios of just 0.25p, then the accounting income from the redemption flight is £575 cash + a £250 reduction in liabilities for the book value of the Avios redeemed.  This is around £825.

Similarly, the accounting income for the £917 flight is £917 less, say, £70 for the book value of the Avios and On Business points issued.  This is around £850.

Much of a muchness then.  So why are Club World Avios redemption seats to the US almost impossible to find when BA is falling over itself to sell Club World seats for cash for roughly the same net cost?

Obviously the £917 flight brings in more hard cash but from an accounting and profit-reporting perspective the difference is small. And that is before you consider the impact on BAEC member loyalty by effectively closing off redemptions ……


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (76)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Aeronaut says:

    Bit of an existential question for this blog, but one might question whether it’s worth making a concerted effort to collect Avios in the first place…

    • Rob says:

      When it works, it works well. It is just the times it doesn’t work that are trouble!

      • squills says:

        Yep indeed for RFS Europe, I pretty much always find the flights we need, though you do have to book up well in advance – and sometimes waste a bit of time checking availability if at first you don’t succeed etc. Xmas, Easter etc all not too difficult though Summer hols is tough. Thanks to the worry about the new fines if kids miss school I have to be pretty exact on dates to coincide with school hols, they were all a bit poorly yesterday though 😉 – some ill-defined lurgy that had gone by this morning lol.

        Still, even though my acquisition cost is well under 1p/Av, just by staying vigilant we can often do better by watching the Wizz/EJ/RA options: £40 incl taxes O/W is pretty uinbeatable and on a flight under 3 hrs I don’t really give a monkey’s about snacks & drinks; we go BA often enough to not need the check-in baggage on the discounters when we fly with them.

        Incidentally, yesterday I saw Wizz strictly enforcing the new cabin luggage rules, ie only 1 piece of carry-on and no handbags or laptops on top; free bag size is a painful 42x32x25cm and anything over gets charged.

  • Cosmo74 says:

    BA reward availability is a joke – I’m looking at a trip in January to somewhere warm, Virgin have plenty of availability to a number of Caribbean islands across numerous dates and it won’t be a problem to book an awards flight with them. BA on the other hand have next to nothing and generally it’s a case of an outbound flight being available and no return flight for months. There seems to be a growing tide of resentment against BA and the inability to redeem Avios so hopefully they might actually start to address this.

    • Ralph says:

      That is often the biggest problem, BA spread the outbound journey weeks from the next inbound journey and vice-versa…very frustrating and general lack of availability is shocking. I switched to Avios a year ago and have amassed 200,000 but I am going back to AA. BA does not give a toss for it’s customers. Even something as simple as AA waiving the call center charge since I couldn’t book an Iberia flight to the US and BA call center staff adamantly refusing to waive the charge even although I could not organise my BA booking online. BA are inflexible, put profit before customer service. Add to that I can fly AA LAX-JFK-PAR for 50,000 AA miles and £3 of taxes and BA want £260 in taxes and charge by distance; I have had enough and am walking.

  • Former BA Gold says:

    Aruguments have been repeated ad nauseam on previous posts here and on flyertalk.

    Used to be BA Gold and travelled predominantly If not virtually exclusively BA. Not constrained by school holidays and own my own business and so very flexible about holoday times. Have more Avios than it is healthy to have but the lack of premium class transatlantic availability over the last couple of years has meant that I have been unable to use my 2 4 1’s and I am frustrated when I see months ahead to multiple destinations with zero availability.

    I understand the rules. I know I cannot expect a redemption seat whenever I want. However I do expeect to find some availabity on some dates 2 to 3 months out if I am prepared to fly to to any of say 5 USA airports. Over the last 2 years I have been unable to get return premium flights for 2 people. I fly Business Class for cash (leisure and business) and I expect to redeem in business class.

    End result I fly (for cash) other airlines. Predominently Virgin (who have a better product but more limited destinations) but really any from a small number of airlines with good product. I now have limited airline status because I spread my custom but can redeem for US flights with others. BA has lost my loyalty and about £15,000 to £20,000 a year in revenue because there is no point in spending to fly CW on BA if I cannot redeem CW on BA especially as its Business class product is not outstanding when compared to he competition ( and in fact is worse than some and same as others).

    However, this point has been made by me and others many times and Rev man or their bosses obviously know betterr than their customers and have their own agenda and plan.

    Anyone who owns a business will recognise that new customers are good but not at the expense of loyal customers. BA management do not understand this.

    • Nick says:

      Interesting that as BA gold you have exactly the same problems as I have i.e. happy to fly any time and book in advance and use any of a number of airports and you still can’t get availability. I am not a heavy flier but I do stick to business/first for my flights so like you, I expect to be able to redeem in business/first. I did imagine that for BA Golds though, availability would be less of a problem. It seems there really is no reward for loyalty with BA.

      It’s pleasing to hear that Virgin is better!

      • Alan says:

        The only increase in availability for Golds is (a) in economy and (b) via Gold priority reward (double the Avios cost) – for routine CW/F redemptions there’s no change.

    • M says:

      Can’t agree on virgin having better product than BA. Was doing upper class to HKG.
      Part from the lounge the service was very disappointing.

    • Errol says:

      My circumstances are very similar to Fomer BA Gold (except I still am Gold) and after 6 or 7 years of earning Amex 2-4-1’s I have noticed its getting far too hard to redeem a premium cabin for any long haul destination that I want to go to (and I have about 6 or 7 in mind) . I fly premium cabin for business and pleasure, I expect to redeem there, and I am quite flexible about when I can travel – its not as if I am looking for LHR-SYD F class reward seats over Christmas. The lack of options and inflexibility dont suggest a premium experience for a premium customer – its barking mad that I should be expected to start looking for seats 12 months in advance and re-looking every week in case something comes up. When traveller forums have to start posting ideas like booking the outbound sector on sight, and hoping the inbound sector becomes available – that’s just too much to put up with. What a nonsense premium experience.

      Only this week I had a conversation with Amex about another matter entirely, and it occurred to me to say to them that I might cancel the BA card before the next fee is due – no point paying annual fees when I cant use the main benefit it professes to provide – I’ve even had a 2-4-1 voucher expire for a lack of suitable destinations.

  • Redemptions says:

    Based in Asia, I consistently go back and forth between BA & Cathay. They could learn from each other.

    Cathay never leaves there upper cabins empty and always upgrade for free customers until the upper cabins are full. I know many people choose to fly Cathay for this reason because there chances of long-haul upgrades are extremely high and are willing to pay 15-30% more for the base ticket. Furthermore, they have a waitlist for reward seats and upgrades which I think is fantastic.

    BA does offer generous cabin bonuses if you are EC members with upper status. Furthermore, redemptions (when available) use less Avios than the corresponding Asia Miles. However, you can no longer use miles to upgrade at the airport, it must be done online or through the phone. Only cash upgrades at airport.

    So I’m torn, its cheaper to fly on BA and I earn more miles but its hard to burn them on premium long-haul. On the other side flying with Cathay, I pay more but my chances of a free upgrade or miles upgrade is much higher.

    The only time I burn Avios is through inter-europe travel.

    I guess you cant have it all and this is why my loyalty to BA has soften and I shop around more.

    • jhk says:

      cx is right. but even better start your ticket with cx in th eu much more cheaper and fly back true london and than leave the last part . cheaper and better. i need to say also diamond at cx and they do a great job. they even call you about free tickets and or upgrades. Drama Ba is doing nothing. even upgrade true the system many times can not be done. call them you get to see. Drama Ba again

      • BA-flyer says:

        Can you please post in English? I’m still struggling to work out what you’re trying to say – especially these ‘Drama BA’ references, which make no sense at all!

        • Worzel says:

          The posts you seem to refer to (and that you, I, or others may or may not agree with) might take a little time to understand, however they are posted in English.

  • Danksy says:

    I’ve been frustrated by lack of Avios redemption opportunities too…me and SWMBO have 3 241 companion vouchers and a chunk of Avios piling up.

    BUT just to note you only really need 1 decent redemption in F to make it worthwhile with a companion voucher. for example we are flying to IHA from LHR in October and managed to bag 2f1 returns in F for just over £1k in taxes and the usual stack of Avios , not bad for tickets that are selling for over £3k each!

    Avios themselves have a strategy of widening their redemption opportunities, as their network of partners continues to expand. IMHO they offer the largest selection of metal for redemptions; with BA however the restrictions on the 2f1 voucher that complicate availability options!

    I can’t say I blame them though! In my example above the 2f1 voucher has lost them nearly £1.5k in revenue, not bad when you consider it cost me peanuts (thanks to 3v cards in the main!)

    • oyster says:

      Your 2for1 hasn’t cost BA at all. This is the myth and is partly what drives Rob’s post in the first place. BA has certainly not lost £1.5k in revenue – if that was the case then they wouldn’t offer award availability or Amex 2 for 1 vouchers.

      BA will ask for £500+ each in fees (of which more than two thirds goes straight on their bottom line). Remember Avios aren’t free. BA make a profit on issuing them.

  • tim says:

    The availability complaints seem odd to me. There is plenty of availability if you know where to look. I don’t sense things getting worse for me.

    I use my Avios to upgrade my WTP LH overnight sectors to CW and have an approximately 70% success rate which is not to be sniffed at.

    The other use is taking my family of 4 to somewhere in Europe. 4 CE tickets for £200 again is not to be sniffed at and availability is again usually there. Even in school holidays. Had trips to HEL, BGO, MUC, CPH in the last year or so without much difficultly.

    Where availability is poor is for customers who want to take a whole family on some LH CW or F trip. If you are trying to take your family to Dubai or Singapore or Sydney in F then I can understand why (lack of) availability will drive you mad. Perhaps BAEC is not the scheme for you.

  • Peter says:

    A side question to the main discussion. If you want to travel with a one-world partner (eg Malaysian Airlines, from Amsterdam to Kuala Lumpar) and want to check availability with avios, is there a quick way to check several dates? The only way I can see is that you have to pick a day when you would like to go and if that’s not available you then trawl through day after day of potentially no availability using the little date bar at the top.

    I know about the flight availability map but as far as I can tell that only shows BA flights, not one-world partners so does not help matters.

    • Rob says:

      Not on ba.com. However, try some of the other oneworld websites. American’s site is OK for this but does not have Malaysian available for online booking I think. The Qantas site is generally well regarded so that is worth a try. And, of course, Malaysian’s own site should be your first port of call. Availability should be the same.

  • MrHeckles says:

    I can’t fault Raffles’ logic – it is mystery as to why they don’t loosen the strings a little, esp. to The US. That said however, I personally feel I have done ok in recent years.
    I am sat on what is clearly a relatively small pile of Avios – ca 300k – but I think it increasingly makes sense to move Tesco points to VS – at least then I have some alternate options to USA, and as both BA and VS do one-way redemptions, there is a chance of getting award availability there and back, albeit with different carriers.

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