A joke for anyone who has ever used the Servisair lounge in Heathrow Terminal 1

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Horburyflyer says:

  3 Aug3 August 06:28

  Certainly put a smile on my face…..so not worth it for sure. I am pleased Virgin Atlantic Little Red stopped using this sometime ago, though they offer a £10 costa card!

  • Rob says:

    3 Aug3 August 09:28

    ‘Due to customer feedback’ says the Little Red website !!!

    • Horburyflyer says:

      5 Aug5 August 19:27

      Indeed it was, I remember meeting the Director of Short Haul at VS and he said the feedback about the Servisair lounge was pretty clear, it just wasn’t good enough!

• Brussel Sprout says:

  3 Aug3 August 07:20

  Is the upside that the process will work in reverse and you can walk through from T1 to T2 to use the Priority Pass invitations there instead?

  • Rob says:

    3 Aug3 August 09:27

    LONG way …. See my United lounge review tomorrow

• CliveJ says:

  3 Aug3 August 07:55

  Eager to use my Priority Pass from the Amex Gold card, I sought out this lounge on a weekend hop to Dublin a few months ago. I was working from memory with the directions and went the wrong way. After a bit of wandering around I found a BA lounge, where they politely told me the PP was worthless. By this time I had gone through security and couldn’t get back. So I ended up at Costa Coffee; but at least I signed up for their loyalty card so it wasn’t completely ‘pointless’ 🙂

• MarkJ says:

  3 Aug3 August 08:09

  It would put a smile on my face were it not for the fact that I’m still trying to get over the shock of a recent experience in that place. Horrendous. I only used it because I was travelling with family and didn’t want to risk getting turned away with the kids at the BA lounge, since it’s beyond another security check point and no return etc.

  I also learned a hard lesson on Priority Pass. This was the first time I actually used my PP card, and word to the wise, read the ticket very carefully before you sign…despite explaining that one of the kids was under 2yrs old, and should have been free, when I signed for “5 users” I ended up paying £15 not only for the other 2 kids (wife was free, tks to Amex Plat), but for my 16month old daughter as well. Users = guests apparently. Staff on the desk don’t talk, they grunt….I could go on..

  The fact they charge anyone to use this place is a joke, I’d think twice about using it again even if they offered to pay me!!

• NEIL says:

  3 Aug3 August 09:05

  Yes I’ve spent a fair few hours in that place and it isn’t fun – and I guess it isn’t going to get an overhaul now. But on the note of coach parties, I am finding this a headache at a lot of lounges these days. Manchester T3 Escape lounge is the old Flybe one, now open to all and sundry so PP, DC, Angel, pay as you go etc and annoyingly, the coach parties…but to top off the misery the Escape people reserve large swathes of the lounge for boozy scousers on said trips who pillage every morsel of food in sight “because it’s free”, get blind drunk, noisy and then leave. The lounge experience should be limited to parties of no more than four and they too should have to find a seat when they arrive like I do (in my case when turning up with a near £500 return flight on Flybe).

• Trickster says:

  3 Aug3 August 09:13

  They are not all bad. The Servisair Aspire lounge (which I believe us a recent renovation) in Manchester was nice, plenty of light, great views of the airfield, and not too busy. Good choice was limited though.

  • Rob says:

    3 Aug3 August 09:25

    Manchester is great, I wrote about it last year. Better than the BA lounge.

    • trickster says:

      3 Aug3 August 14:05

      It was Terminal 1 we were in, but I believe they’ll all been updated.

    • Czechoslovakia says:

      4 Aug4 August 09:25

      Totally agree, ask Janice there for some her fruit cake, its amazng!

  • Alan says:

    3 Aug3 August 14:34

    No 1 Edinburgh and Aspire by Servisair Edinburgh both very nice – much better uses of lounge passes than the LHR T1 Servisair by many orders of magnitude 😀

    • CV says:

      3 Aug3 August 16:14

      Agreed, I prefer No.1 Lounge to the BA lounge at EDI, very fed up with BA sandwiches and biscuits.

    • Ian says:

      3 Aug3 August 20:43

      Flybe now use the Aspire lounge in Edinburgh – so you might find it getting a bit busier.

      • Alan says:

        3 Aug3 August 20:50

        Ah interesting. Hopefully p2 of the renovations are now complete and the enlarged lounge area has now opened – will see in a couple of weeks! (and will send Raffles some photos :D)

• InsideIndustry says:

  3 Aug3 August 10:24

  Thankfully T1 is being demolished next year.

• Andrew S says:

  3 Aug3 August 14:10

  Flying from the regions a few years ago these servis air lounges were the only option. No food was present so on top of the 15quid entrance you needed factor in a further 8-9quid on food somewhere.

  Thankfully competition (do we thank no1 lounge or falling revenue?) has forced the change to aspire which is much improved.

This article is closed to new comments. Feel free to ask your question in the HfP forums.