New Amex offer for London Westfield – get £20 off a £100 spend

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• JQ says:

  2 Sep2 September 07:46

  Got the £20 back for spends on Sunday where the £100 was all at one store, but not where it was from a mixture of stores. All transactions have posted. How long should I leave it before sending them a secure message?

  • Trevor says:

    2 Sep2 September 09:04

    You should wait a much longer time and not be too impatient – there is no rush! The card issuers besides Amex would most likely not have even posted the transaction to your statement yet, nevermind a refund. Sometimes they come within a few days and very often longer, while their t&c’s state it can take up to 2 billing cycles, so you have no grounds to complain or demand just yet.You should wait at least a month.

    • JQ says:

      3 Sep3 September 07:05

      I wasn’t about to complain or demand anything! It would just have been a polite question… anyway the statement credit has come through today 😀

      Was just a bit concerned as all the transactions that went through said e.g. Waitrose *Westfield* but the ones that took a day longer were small amounts adding up to 10 merchants which all were located in White City!

• oyster says:

  3 Sep3 September 16:14

  As an added bonus, Avios were not taken away for the statement credits. So on the BAPP I got 150 Avios for an £80 net outlay.

• Saurabh says:

  9 Sep9 September 12:07

  Hi,
  I used my Llyods Duo card to make a purchase – 2 separate transactions on 29th. They are reflected in the statement, but no credit applied. As someone mentioned, does it take close to 2 billing cycles?

  • Rob says:

    9 Sep9 September 13:19

    It is a lot slower on cards which are not issued directly by Amex, but definitely not 2 billing cycles.

  • TimS says:

    9 Sep9 September 13:29

    It might be worth sending them a secure message or giving them a call as I had an issue of the credit not posting on my Gold card.

    It turned out that only 2 of the 3 transactions I’d done on 30th August had flagged up for the offer even though all 3 appeared on my account as confirmed. The third transaction was still showing as pending on 1st Sept and only moved to confirmed on 2nd Sept (with 30th August date) so I think it missed the automated system cut-off.

    To give them credit, CS responded within 24 hours and posted the credit the next day once I had pointed out the 3rd transaction that took the spend over £100.

• Gavin says:

  10 Sep10 September 19:42

  Registered a Amex issued by Barclaycard received the registration confirmation email and spent the required £100. But have yet to receive the £20 credit, yet my another issued Amex cards have all received the credit.

  I have no idea who to contact, I’m not sure Barclaycard would have a clue about the offer?

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