IHG Rewards Club ‘Big Win’ offer seems to be coming back

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• gadgetcakes says:

  3 Sep3 September 07:04

  Not really related but is the IHG sign up bonus back on? The link on their card’s review suggested it would be available again mid August, but it still seems down.

  In a related point is it just me, or Raffles have you not gotten around to updating the credit cards update page for September? The link on the website now days September, but the page itself still details August. Sorry if someone else has already mentioned this.

  • Rob says:

    3 Sep3 September 08:22

    Oops, sorry. The page has been updated but I forgot to change the title on the page itself. Well spotted!

• Ian Fyfe-Green says:

  3 Sep3 September 07:09

  Raffles, any sign of the IHG Credit Card for new applicants yet, I can’t find any info on the web? Thank you

  • Rob says:

    3 Sep3 September 08:21

    No. Still waiting for Barclays to pull their finger out!

• JQ says:

  3 Sep3 September 07:17

  I’ve just about finished spending my points from the Big Win round 1 (I didn’t bother with round 2 as it was too stressful). Instead of calculatng the value of a point, I just worked it out as spending £550 to get 16 nights which I actually needed (i.e. matress run nights not counted, neither did I count the paid nights at LHR which I wouldn’t have done otherwise as I am happy to take the 140 bus at 4am!) Although the highest brand I used was a Crowne Plaza, £34 a night is nothing to complain about.

• Alan says:

  3 Sep3 September 07:23

  Any news on the IHG Barclay cards?
  Trying to get 50000 points for a Thursday stay at Intercontinental Park Lane in Nov, chances of achieving seem virtually non existent now!!

  • Rob says:

    3 Sep3 September 08:21

    Unfortunately not. I keep looking but they keep not being there! There are still some issues over the service levels for existing customers which may be a reason for not opening it up yet.

    • Kipto says:

      3 Sep3 September 08:57

      i already have an ihg rewards account. If my wife opens an account today would she be eligible for the into the nights promotion ?

      • Rob says:

        3 Sep3 September 09:41

        Yes, new members can take part as well. No need to join today. If you are a new member you get a pre-set target which may well be what Lufthansa put on their website.

        • Kipto says:

          4 Sep4 September 15:57

          Thanks Rob

• Toddy says:

  3 Sep3 September 09:20

  The servicing of the card has been a disaster since Barclaycard took over.

  1) numerous issues registering for an online account to begin with.
  2) the old website told you exactly how close you were to reaching the £10k spending target. There is no functionality to do this on the Barclaycard website.
  3) when I spoke to customer services about this, it was a hugely tiresome process. Some advisors didn’t even know about it
  4) you have 12 months to hit the £10k spending target. Barclaycard customer service don’t know whether this 12 months is ‘card year’ or ‘calendar year’. I get conflicting responses from them…

  All in all, very frustrating!

  • Swaley says:

    3 Sep3 September 10:46

    I completely agree; I’ve had the same issues.

    To bypass the call centre I sent an e-mail asking how I could track my progress towards to £10K spend. Previously this was shown on the first page after log-in so was easily accessible.

    I received a lengthy e-mail in response which told me how to do lots of things I didn’t need/ want to do but didn’t answer my question! A second e-mail actually told me that I couldn’t track my spend online so now I have to manually keep a note of it. Hight-tech eh?

    Also; points earned do not show on the pdf printable statement, they only show the points on the screen. Strange.

    I did find out that the 12 month period (for spending £10K) starts around the time of the first purchase on the card, not the calendar year although I suppose you may get a different answer from a differrent customer service rep!

    • Chris says:

      3 Sep3 September 11:00

      No doubt any of you who read FT will have seen my posts there regarding me taking barclaycard to task regarding their complete incompetence brought about by the migration onto the barclaycard system proper.

      Apparently the old card was outsourced and no appears to have bothered to tell the customers, I have a feeling it has been brought back in house to save money. The outsourced company were capable of dealing with loyalty cards clearly Barclays have been poorly prepared or just downright incompetent.

      An IHG specialist is now apparently going to get in touch with me to deal with my complaint, needless to say I’m not holding my breath but going by the way the lady I spoke with last week the card won’t be making an appearance anytime soon. I got the impression complaints regarding the card are in the rise.

    • Chilibenny says:

      4 Sep4 September 12:04

      I have been unable to see how many points I am earning when logged in, can someone point me to where they are?
      Particularly interested in what my spending was last month in the USA as I got an email saying in August it would be eight points on foreign spend.
      Although did not say if that was per dollar or pound, obviously per dollar would be best!

    • Simon says:

      4 Sep4 September 22:36

      Not as good and a lot more clicks then before but if you click the picture of your card from the Your Accounts screen then on the bottom left there is a link called ‘See your spending’, hover over it and select any of the 3 time periods (weekly, 3 months, 6 months) the screen that then comes up allows you to enter a custom time period so you should be able to track your yearly spending that way.

  • Fenny says:

    3 Sep3 September 17:23

    When the Hilton card switched to Barclaycard, I had all kinds of issues in registering it and haven’t yet bothered. If there wasn’t a credit balance on the account, I’d just cancel it. As it is, I suppose I’ll have to ring them and get them to refund me first and then cancel.

• elena says:

  3 Sep3 September 10:51

  Silly question but do the points and cadh or reward nights count? I have few nights already booked with IHG so I was thinking wether I will have to cancel and book on cash.

  • Chris says:

    3 Sep3 September 11:01

    They shouldn’t do as they are normally classed as rewards nights where you buy the points then use them to get the reservation.

• Lostantipod says:

  3 Sep3 September 20:59

  If the new Into the Nights promo is like the big win, and expects me to stay in two different brands across Japan and Australia (I’ve never been to japan , ever) then it will be clear to me that they still don’t have a clue. The last two were impossible for me to complete, and had no relationship at all to my travel history. And in those days I was spending about a week a month in hotels so they really blew It… One would think the idea of such a plan is to attract my paid business, no?

• N says:

  3 Sep3 September 21:20

  ” Task 1: Download and register with the IHG Rewards Club Mobile app = 250 miles”

  Does that mean I have to buy one of the newfangled telephone things?

  • JQ says:

    4 Sep4 September 07:02

    Borrow a friends.

  • Trevor says:

    4 Sep4 September 13:03

    If you don’t have a smart phone, tablet of some kind, or access to anyone elses, you can download an android emulator to install on your PC – just google it.

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