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Why we really, really hated it – Disneyland Paris review

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This is my review of our painful day at Disneyland Paris aka EuroDisney.

Are you allowed to dislike Disneyland?  I don’t hear many people giving it a hard time.  Although, in retrospect, I realised that not many of the people we know have actually been to the Paris one.  Perhaps that should have been a warning.

It was a truly painful experience that I doubt we will repeat.

For background, the weather last Saturday was perfect and we were there with a 6-year old and a 3-year old. It started OK.  We got an RER train outside InterContinental Le Grand and in 40 minutes were deposited literally outside the gates of the park.  It could not be easier. Then the trouble started.

We had got our tickets from Avios as a redemption.  They did not send us actual tickets – we got a voucher which needed to be exchanged at the Guest Relations desk (shockingly long queue) or the ticket office (shockingly long queue).  As Disney could not be bothered to open all their ticket windows, it took 45 MINUTES to get to the front of the ticket queue. I mean, 45 MINUTES?  What sort of place that charges over £200 for a family of four would make you wait for 45 minutes to buy a ticket?!

It is also hugely self defeating.  Saving €15 per hour on an extra ticket office staffer costs them hundreds of Euros in lost income from spending inside the park.  You can’t spend much money in a queue.

Buying food was even worse.  We noticed fairly quickly that most people had brought sandwiches.  Smart move.  We managed to keep the kids going until 2.30pm with some popcorn but they had to eat in the end.  We picked a quiet corner with a McDonalds-style takeaway.  It took ONE HOUR to get served.  Of course, one third of all of the counters were closed.

They were also astonishingly inefficient.  A similar sized queue in a real McDonald’s would have been dealt with in a fraction of the time.  It was also disturbingly expensive, but I was expecting that.

The length of the ride queues is also farcical.  If you want to go on the Space Mountain etc roller coasters for adults, you can use Fast Pass and walk straight on at the appropriate time.  You can’t do that with the little kids rides.  We had to queue for 50 MINUTES to go on a flying elephant ride which lasts about 5 minutes.

There was even a lengthy queue for a simple carousel ride – not helped by the fact that they force everyone to wear a seatbelt (ever worn a seatbelt on a carousel?) which the staff enforce – see photo below.  They also play a safety warning before the ride.  For a carousel.

Max Burgess

For little kids (ie 6 and 3 years old, like ours) it is a complete waste of time.  The quality of rides is genuinely no better than you get at Winter Wonderland in Hyde Park every Christmas – where there are no queues for the kids rides – or even at the funfair that occasionally pops up in Battersea Park.

We arrived (ie got off the train) at 11.30 and left at 6pm after the parade.  Of the 6.5 hours inbetween, we spent at least 4 hours in queues.  The combined time on rides was, in all seriousness, under 15 minutes.  I felt sorry for my 6-year old daughter who was so happy to be going and who got so little out of it.  (We made up for it on Sunday with a fun day in Paris.)

They even managed to screw up something as simple as a ‘Frozen Sing-A-Long’ in one of the auditoriums.  There were a couple of hundred kids there, but all Disney bothered to serve up to lead it were two drama students (English girl, French boy) aged about 18 who were wearing their standard clothes.  How hard would it have been to have someone dress up as Anna and Elsa?

There is even graffiti inside the fairy castle.  And the pavements and footpaths have more potholes and cracks than your average London street. Honestly, give it a miss.  It really isn’t worth it – even if you don’t pay for your tickets.

(PS. For the record, this is how we structured the trip:

Eurostar – booked via Eurostar Frequent Traveller, with 100% of the points required coming from Amex Membership Rewards

Hotel – 2 rooms for 2 nights at InterContinental Le Grand funded with two 2 IHG Premium Visa free night vouchers and 2 x 50,000 point redemptions, with the points coming from the last ‘Big Win’ promotion and credit card spend

Disney – redeemed 34,000 Avios via avios.com for four tickets

Transfer to/from St Pancras – Uber using referral credit

The mini Eiffel Tower my daughter wanted as a souvenir was bought for cash!)

Comments (149)

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  • Koshka says:

    We went to Paris three years ago when our son was 3 and it was a bit of a mixed bag. We went midweek but I think that some countries were on half-term. We stayed a couple of nights at one of the official hotels and went in on three different days. The first afternoon was pretty much as the article describes with our son so bored by the time we got to the front of the queue that he wanted to leave. Our day at the studio side was like visiting a different place entirely. Good stage shows in multiple languages, a great stunt car show and a much more relaxed atmosphere with little queuing (a few adult rides had longer queues). We went back to the crowded side for our final full day and managed to have better time by arriving early and making better use of the fast pass. We also had two good experiences at the restaurants. Expensive food but good interaction with the characters, especially at the very expensive buffet restaurant in the main hotel.

  • Mark says:

    Here’s an eye opener for you.

    A friend of mines mum is disabled and wheelchair bound. Hospital blunder left her with no legs. When she got paid out he wanted to take the kids and all the grand kids to disney. The only option was Paris as she can’t fly for longer than three hours.

    They were quoted £16000 for a week in a hotel in the park for all of them!!!

    I made somes suggestions and in the end they went to Florida.

    Gran and grandad went on the queen Elizabeth to New York flying down to Florida. Where they spent FIVE weeks in a five bed specially adapted villa. During which time all three of her kids, their other halves and grandchildren flew out and spent a couple of weeks with them. At the end they flew back to New York and cruised back to Southampton. Total cost. £16000

  • Moonman85 says:

    I’ve used an app/website before when I went to Disney California, you select the date you are going, the rides you wish to visit, walking pace and a few other factors and it plans an itinerary for you to minimise your queuing as it uses average queue times at different parts of the day and I think it can even update to consider real time queue lengths. Not sure if there is similar for Disneyland Paris but would highly recommend

    • Boi says:

      That sounds like a useful app- what is it called? I might try the california dysney then. Kids enjoyed florida- Based on what I have read so far I guess paris is not for us. We can only go on school hols or weekends. With 3 kids getting there early is a mission! We didnt have queing issues in florida though it was half term.

  • luckyjim says:

    May half term is a good time to go as the French schools don’t have a May half term.

    The food at Auberge de Cendrillon is excellent but not cheap – 65 euros for adults, 40 for kids – but you are treated to a show and get to meet all the princesses without queuing.

    Florida is no different. You need to plan and accept that it is going to be expensive if you want a great experience.

    You won’t remember the cost when you are looking back at happy family holidays. No child has treasured memories of how much money their Dad saved.

    • Rob says:

      Fundamentally, my kids don’t give a toss about meeting princesses etc. And if they did, we can walk up to Harrods and mess about in the Disney area there for nothing!

      On Sunday, we walked up the Eiffel Tower. With a 3-year old and a 6-year old. They loved it and it was one of the best things we have ever done as a family. Slightly odd but true.

      • andy L says:

        Agree – it doesn’t seem odd to me that your children preferred real experiences to fake. I tended to steer mine towards real sights etc (except LegoLand that, at the time, did very well to capture their imagination)

    • James says:

      I went at May half-term once and it rained the whole day- queuing in the rain made the experience worse. Just back from Disneyland California adventure, which was great and even the queues were 20 mins at most. Also, at the Paris Disney it’s pricey when you have to pay out almost eight euros for a balloon. Planning though, as above, is key.

  • Pierre says:

    Park Asterix is better, not that overpriced and quite fun. Not sure whether there’s a minimum age fr kids though.

  • Steve says:

    As a veteran of the Disney parks I would agree with many of the above comments. If you go back (to any Disney park), I would strongly suggest avoiding the weekends (although it’s not such an issue at WDW). In WDW and Tokyo there are websites that give you detailed crowd forecasts that allow you to plan your visit during the quietest times of the year, or select the least-crowded park on any particular day.

    Secondly, it really does pay to get there early. In fact the parks usually open at least the front part 30-60 minutes before official opening time. In the first couple of hours you can ride all of the headliners multiple times with minimal waits and get a headstart on getting Fastpasses for the rest of the day. Then as the crowds build up and the waits get longer, move on to the less popular / higher capacity rides or use your Fastpasses.

    Don’t let this put you off Disney parks, Next time you are in Tokyo, go to Tokyo DisneySea, you won’t regret it.

    • Rob says:

      As I mentioned in the piece, the Fastpass is great – for the adult rides. (It only covers 4 rides at Paris but, to be fair, if you got to ride them all then you would have got your moneys worth I reckon).

      It doesn’t apply to the kids rides. In fact, there is something fundamentally wrong when you pay the same price to go in as an adult and Fastpass your way around hugely expensive mega-rides as you pay to go in with two toddlers and spend all your time queuing to go on flying elephants.

  • Halo says:

    Amateur. There are 4 rules for visiting a Disney theme park:-
    1/. Go to America.
    2/. Do your research.
    3/. Arrive early to beat the lines.
    4/. See Rule 1.

  • SydneySwan says:

    I have never been to Disney Paris but have some friends who visited in 2011 when kids were 9 & 11 who claimed it was the ‘lowlight’ of an otherwise wonderful trip to Europe (we live in Sydney) – anyone mention Disney to the Dad and off he goes retelling the war stories from Disney Paris – the queues, the service, the food, the cost, just about everything really. It put them off going to any other Disney. We took our boys to Hong Kong in 2007 and Anaheim in 2009 and had fantastic times at both (including weekends). I have promised never to spoil the memories by trying Paris.

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