Maximise your Avios, air miles and hotel points

British Airways Gatwick First lounge to close at 3pm … and permanently from November?

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

In what amounts to another slap in the face for British Airways Executive Club Gold card holders, British Airways announced yesterday that the First Class lounge at Gatwick Airport will now be closing from 3pm daily.

The rationale for this is that this is the departure time for the last flight of the day which has a First Class cabin.

BA First lounge Gatwick

Gold card holders will need to use the Terraces lounge next door from 3pm.  BA has said that additional seating will be installed in the lounge, although that will be ‘at a later date’ and not in time for the introduction of 3pm closing on April 13th.

As a very marginal piece of compensation, sandwiches will be made available until 8pm in the Terraces lounges.  Apparently they are now removed at 6pm leaving no fresh food at all.  Bacons rolls will also be available until 9.30am.

In theory, you may expect me to be annoyed by this.  However, as I wrote last year when I was in the First Class lounge at Gatwick, it is a complete dump.  On that occasion I walked out and used my Priority Pass to visit the No 1 Traveller lounge downstairs, which is an oasis by contrast.  Some photos from No 1 Traveller at Gatwick North are in this article.

There is also a rumour going around on Flyertalk that the First lounge at Gatwick will be closed entirely in November 2015In November 2016, British Airways will move to the South Terminal and that will have only one lounge with no dedicated First / Gold facility at all.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (48)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Andy says:

    I don’t understand why the communications from BA are so poor – we’ve reset our passwords but not clear when the Avios are coming back. If they communicated better they wouldn’t have most of the calls. No communication on flyer talk (or at least I can’t find it), nothing on here, nothing on call wait message. Confusing email.

    • Jason says:

      I suspect BA are prioritising members who wish to book flights today/tomorrow.
      I’m sure victims of the hack will be re-imbursed.
      However it’s seems like BA’s and other airlines info, or lack of it, when there is a delay spreads over to Avios info as well 🙁

      • RIccati says:

        There were a lot of lockdowns, but no reports of actual “hacks”/unauthorised redemptions.

        It is impossible to reach BAEC by phone today.

      • Fenny says:

        How do they know who wants to book flights when? I’ve been looking at ideas for the last couple of weeks. In the last couple of days, I’ve been contemplating the US west coast, so was thinking about booking flights this weekend. If I can’t book with BA, Virgin will get my business.

  • Jimmyjimmy says:

    My Avios points cleared also. Tier Pts still showing.
    Does anyone know the process for getting these back?
    Not impressed

  • Alex says:

    All 6 household BAEC accounts that are linked on Award Wallet all saying that I’m unable to log as details not recognised!!

    • Gordon says:

      You need to reset your paasword. That will allow you to login to see they have been cleared!

  • Gordon says:

    90 minutes on hold to BA and still waiting. Its good to see BA have geared up for the calls. Perhaps an email to their customers explaining what was going on might have been a good idea!

    • Rob says:

      Unless you need to book something today, I would leave it. It will sort itself out in 2-3 days.

      • Dan says:

        That’s the impression I got from the ba agent too. She told me they had to put a “request” through to their fraud team to unlock.

        Can’t be bothered sorting Iberia tho – which also seems to be affected!

        • Fenny says:

          IB just wants you to change your PIN. 20 seconds to do it, then immediate access.

  • Jason says:

    +1

  • jon says:

    I have a quick q:
    For those who have had their balance zeroed, are you using a PIN or password on the BA website?

    I know 70% of people use a password, and I was just wondering whether it was BA’s attempt to make the remaining 30% change to a password…

    • Think Square says:

      Passwords here.

      If they wanted to stop people using PINs, this would be a very odd way to go about it.

    • Fenny says:

      I haven’t had my balance zeroed, just can’t log in. Password is not recognised. Can’t get a reset link, either.
      Award wallet was showing problems logging into my IB account, so I went to their website, where I was asked to change my PIN. So I did and it worked fine. BAEC is just having a mare and not communicating.

  • CV says:

    That’s me locked out of my account too! The BA app suggests all is normal, but reset password via website and email shows zero avios!

    This is BA securing accounts accessed by award wallet I reckon. Can anyone access their Iberia accounts ok? Or Avios accounts?

    • CV says:

      The reason I think it’s related to award wallet is my account is linked, but I only had 10k in points in it. My partners BA account has 140k, but isn’t accessed via award wallet.

  • Nathan says:

    OT- just landed in Istanbul.. Worst BA flight I’ve ever been on. Hardly any drinks etc served throughout (I had one apple juice)
    No in flight entertainment because the system was broken. Since when do they not even give a cushion? (I flew economy baring in mind but even still)
    BA are turning into an over priced easyJet

    • Rich says:

      Press the call bell, or get up and go to the galley. Never any point in sitting waiting.
      Worth a line to Customer services….

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.