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Earning Avios for paying your council tax and other utilities

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Your council tax bill for 2015/6 will have dropped through your letterbox in the last few days. Earning Avios or other points by paying your day-to-day bills is something that a lot of people ignore.

Unfortunately, because of the huge range of utility companies, it is difficult to write a detailed post on paying utility bills by credit card. I have been doing this for years, though, when I can. There are a couple of things always worth remembering:

Some utility companies keep quiet about their willingness to take credit cards. For example, I don’t have a current bill to hand to double-check, but Thames Water bills used to not mention their willingness to take credit cards. They presumably wanted to avoid paying the processing cost if they could. Yet, head over to the Thames Water website and you’ll see that Visa and MasterCard credit cards are accepted – with NO surcharge.

Some companies do add a surcharge for paying with a credit card. You need to do the maths to see if it is worthwhile. Our phone and broadband contract is with Sky, for example, and is about £30 per month. Sky charges a 50p surcharge for credit card billing. This is worth it for me, because I have an old-style bmi MasterCard which gives 2.5 Avios per £1. If you take an expensive Sky TV package, even a less lucrative Visa or MasterCard may be worth using.

3V Virtual Visa cards are still accepted by some utility companies – and you can buy these with an Amex in Tesco.  3V cards are Visa-branded pre-paid cards which are sold at face value in Tesco and elsewhere.  They are currently tricky to find because they are being rebranded at pay.com.  Not all utility companies take them – Vodafone and Sky are OK  I believe, as are some energy groups.  Buy £50-worth as a test – that will trigger 150 bonus Clubcard points for spending £50 on gift cards – and see if they go through.  If not, you can use them for Amazon gift cards and / or use them for your usual online shopping.

Most interesting, though, is this one: It seems, very occasionally, that some companies who do NOT take credit cards do let the odd one slip through! My local authority is Kensington & Chelsea. They are adamant that only debit cards are accepted for online payment – the website says:

“we accept British-issued debit cards for MasterCard and Visa and Switch, Solo, Visa Electron, Delta and Maestro Debit cards”

However, for the last four years, I have successfully used my bmi MasterCard or my Marriott MasterCard to pay my bill! This is very attractive for me as there is no surcharge at all.

It doesn’t work with all cards. I once tried using a Tesco MasterCard and the system recognised, correctly, that it was a credit card and not a debit card. I have no idea why some cards work – presumably there is a database somewhere that tells the payment system which cards are credit cards, and some must have been missed off!

It is all very odd, when you think about it.  Because of the cut taken by the card processor, my council presumably receives less money than it is expecting.  I am credited with having paid the full amount, however, and the council clearly never bothers to try to reconcile the difference.

If you have any interesting stories about settling utility bills on points-earning plastic, please post them below.

Comments (109)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Max says:

    OT
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  • Mark says:

    Don’t forget you can use Amex to pay a Paypal bill, if you specify which card to use – they default to your debit card normally. This does get 1 x MR point per Paypal £ spent.

  • The_Real_A says:

    When the council treats me by the letter of morality then i may have some sympathy – however when im treat by the exactly letter of the law, then i will apply the letter of the law. In this case the bearer offers a form of payment (credit card), and the supplier agrees to accept such a tender (by the mere fact of accepting the card!). All else is immaterial.

    Go to church and leave Rob alone!

  • Fenny says:

    For all those complaining about exploiting councils by paying with the “wrong card” – I got a parking ticket one Saturday in November. No arguments there. I’d overstayed the time I’d paid for. So I went online to pay it that afternoon to take advantage of paying £25 instead of £50. The web site said they accepted Amex, so I put in my Amex number and it said the card was not accepted and to ring a particular number. I rang the number and got a message saying call back on Monday.

    On the Monday, I called back and spoke to a woman who said they could see I’d tried to pay. I asked about the Amex and she said that the website should accept Amex payments, but they didn’t take Amex over the phone.

    I tried that evening to pay with Amex again and still had no joy, so then tried with a 3V card and got a message to say the transaction had been approved. Just to check, I went back to the payment screen and put in the ticket number again and it said there was a payment against that ticket. I also emailed the council feedback page asking why the website said they take Amex, but it wouldn’t accept it. I got a standard acknowledgement saying my email had been received and sent to the appropriate department and they’d contact me with a reply.

    Two weeks ago, I got a letter saying I’d not paid my parking ticket and was now due to pay £75. According to the letter, they had sent me a previous communication in January. In legal speak on the back, it said that any communication sent was deemed to have been delivered within 3 days of the date shown on the letter. I did not receive a letter in January and the one I received in March arrived more than 3 days after it was dated. When I checked my 3V accounts, it does show that the payment was declined, but as I’ve been dealing with an aging parent in hospital 100 miles away since mid December, I’ve not been keeping up with all the old transactions I assumed had been made.

    I’ve paid the extra amount, under protest, and sent a long letter querying their process and asking why I’ve had no reply to my original email. As yet, I’ve had no response.

    So, if we’re taking the moral high ground about councils, am I right to complain about them saying they take Amex payments, but not actually accepting them. Or is having to pay an excess charge just the price I have to pay for believing a council webpage and not having time to check every transaction? Are the council at fault for not bothering to reply to me, or has their letter got lost in the post, like the one they say they sent in January?

    • Ted says:

      If your £25 payment had been approved there is absolutely no issue. Did you not get an email confirming the payment? I generally leave the payment screen open until I receive the email, and if nothing comes through I’ll take a screen shot of the confirmation page, this is done for all transaction.

      Sorry to hear about your aging parent issues, I hope that it is now resolved.

    • Polly says:

      Fenny, how are you getting on with your appeal ?

  • Polly says:

    Fenny, you should appeal that fine, as you understood you had paid. There is a forum on MSE that helps. Big% win on appeal. It’s immoral how the councils treating parking like a cash cow. It may seem like hassle, but if we don’t appeal, they won’t change. Thank goodness Pickles is sorting out those councils. As Ted says, a screenshot is handy, and yes always wait for an email confirmation. Let us know how you got on.

    • Alan says:

      Agreed – I’d also involve your local councillor, I’ve found them very helpful in the past when hitting a brick wall with the Council itself. Yours should be an open-and-shut case though!

  • Blenz101 says:

    As has been explained to you – this isn’t a fraud as knowingly using a fake £20 note would be.

    The council have to take a payment somehow, each method they employ will incur some cost.

    You have taken a moral stance on minimising the cost to the local authority- nobody has disputed that.

    Even living within their ‘advertised’ methods it would be perfectly possible to rack up more transaction costs than using a single credit card transaction – e.g. If I paid in large amounts of instalments via debit card or worse 40+ 3V cards.

    This does not compare with attempting to pay the council cash with fake notes.

    If the council had a problem with accepting payments by any method it could in theory stop it immediately and if it so desired lump any percieved shortfall onto next years bill – recoverable with the full force of the law.

    • Aziz says:

      Ted, if you’re really that bothered why not get in touch with K&C council and inform them that they are “mistakenly” taking credit card payments. I would imagine this is a deliberate policy, they just choose not to publicise but at least that way your conscience will be clear and you won’t have to post about it again

  • jason says:

    try santander bill pay and see if your council is on there

  • Ben says:

    Interesting reading.

    I would have thought anybody so worried about the community pot would pay be debit card rather than credit card for a £2.50 fixed fee. The former may cost the council 50p and the latter would cost the council £17.50 by the logic above.

    Morals or not, Raffles council is at most £2.50 worse off than Ted’s council.

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