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New British Airways hand baggage policy and boarding plan announced

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You may have noticed that British Airways has been carrying out a number of trials at Heathrow over the last few months to smooth the boarding process.

Fundamentally, there have been three issues (as I see it):

The introduction of the Bronze tier means that there are too many passengers who qualify for priority boarding.  On peak business flights the priority queue is bigger than the standard queue.

The introduction of ‘hand baggage only’ tickets has encouraged people to save money by not checking in a case and bringing a disproportionate amount of luggage into the cabin

The introduction of another two and a half rows of seats has added a huge number of extra bags on full flights

British Airways A320

This is what is changing:

Boarding 

Boarding will be done by cabin and by Executive Club status.  Non-status passengers will then board by seat row number.

Hand baggage

This is likely to be more contentious.

The size of your second piece of hand baggage is being cut.

Your second item must now be no larger than 40cm x 30cm x 15cm unless you are travelling in First or Club World on long haul.  There is no exception for Club Europe on short haul.  The previous limit for the 2nd item was 45cm x 36 cm x 20 cm.

The first item limit is unchanged at 56cm x 45cm x 25cm with a 23kg weight limit.

The second item MUST be placed under the seat in front of you.  It will receive a yellow tag at the boarding gate and must not be placed in an overhead locker unless you are sat on an exit row or in Row 1.

If you second item of hand baggage is larger than 40 x 30 x 15 then it will NOT be accepted onto the aircraft and must be placed in the hold.  Tough luck about that expensive new handbag you bought.

If your second item meets the size guidelines above then you are guaranteed to be able to take it on the aircraft.  If the overhead lockers are full, passengers will be selected to have their main piece of hand baggage removed and placed in the hold.

Implementation of these changes will be rolled out over the next few weeks.


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Comments (60)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Frenske says:

    Second bag in front of you sounds like a fair policy. I thought this is not new; regularly it has been announced on busy flights (to OSL). Nevertheless plenty of times I see people stowing both bags in the overhead lockers leaving no place for people boarding after them. You see them smirking internally, but avoiding eye contact with the person desperately looking for some space.

  • uk1 says:

    How on earth do they police a cabin full of people and ensuring all of them are putting their second item under the seat in front rather that in the overhead locker?

    • TimS says:

      That’s (supposedly) the point of the yellow tag.
      No yellow tagged luggage should be in the overhead bins. Obviously it relies on people not removing the tag and putting piece no.2 in the bin with piece no.1

  • fiona says:

    Tim
    Don’t assume that your one piece of luggage will go overhead. Where is that specified? Unless it is the smaller size it can actually end up in the hold or at best under the seat

  • Mummy55 says:

    What happens when you are traveling on the domestic leg of a club world or first long haul flight?

    • Rob says:

      You would continue to get the allowance of your long-haul flight.

  • Scott says:

    23kg limit for hand luggage? Is that a typo?

    Things haven’t been quite as bad on my last few trips with priority boarding and locker space, but the bottom line is they need to stop people bringing the kitchen sink onboard! Removal of hand luggage to put into the hold and then not doing so until the following day is irresponsible – this is traditionally where people may store medicines and similar items that they really can’t do without at the other end.

  • JohnG says:

    The baggage change sounds like it’ll cause as much or more trouble than it solves. The 2nd item was going under the seat so wasn’t taking up locker space. We tend to travel HBO, and all this might do is lead to us using bigger primary cabin bags to hold the stuff we need to relocate.

    Can’t really disagree with the change in boarding priority; It sounds like the current system is a mess.

    • Mark says:

      BA is a mess full stop!

    • Sussex Bantam says:

      The new boarding policy worked really well last week at Basle – three lines for priority boarding – first line for CW and Gold, second line for silver, third line for bronze. All very orderly, all very pleasant !

  • James67 says:

    It was inevitable given the inconsiderate behaviour of many passengers. However, partly BAs fault for failing to enforce size of cabin bags from outset. Despite enjoying the convenience, I also think I may prefer the return of 7kg handbaggage limits having seen effects of a heavy laptop bag fall on a womans shoulder. So, good at least, that BA going to be enforcingthe smaller bag under the seat rule as these are the items most likely to fall out I have seen overhead bins pop open sometimes by themselves, particularly during turbulence. It’s a good reason to avoid the aisle seat. The irorny is that the so called cheaper hand baggage only fares very quickly became same or more expensive than the previous cheapest fares despite low inflation and huge falls in fuel prices. Presumably when flying on a domestic connection the baggage rules that apply are those that apply for the longhsul CW or F sector?

  • Marly says:

    This is a good policy, sick and tired of people carrying in their all house on the plane!

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