Odd rules emerging …. is the Aspire lounge in T5 really an Aspire lounge?

Two weeks ago I covered the official opening of the new Aspire airport lounge in Heathrow Terminal 5.  This is likely to be popular with Head for Points readers who do not have British Airways status but who do have a Priority Pass via an American Express Platinum card or who bought one directly.

(EDIT: Here is our latest review of the Club Aspire lounge in Heathrow Terminal 5)

Everybody else can pre-book admission for cash via the Aspire website.

Since it opened, there have been some rumblings of discontent about access and rewards and what level of control Aspire actually has over the lounge in terms of giving out benefits.

First up is the Aspire annual lounge pass.

As you can see here on their website under Membership, you can pay £260 for an annual pass which gets you access to every Aspire and Servisair lounge.

This pass is NOT accepted at the Terminal 5 lounge.   The website for the annual pass recently changed its wording to say it is accepted at ‘selected’ lounges, and the list of lounges where it can be used now includes the phrase ‘(T3 only)’ next to ‘London Heathrow’.

This is a rather poor show by Aspire.

What is odder, though, is that you can pay the same £260 for an annual ‘unlimited visits’ Priority Pass.  This gets you into 700 lounges – so all of the Aspire and Servisair ones, plus another 685 on top – for the same price.  This WILL get you into the Terminal 5 Aspire lounge.

The T5 lounge is actually a joint venture between the company behind Aspire and the company behind Priority Pass.  So why do Priority Pass allow you to use your pass in the lounge whilst Aspire is blocking their own – poorer value – annual pass?

The second issue is over the LoungeMiles scheme. 

Aspire and Servisair have their own loyalty scheme called LoungeMiles.  Full details can be found on their website here.

To join LoungeMiles, you simply need to pick up a card next time you visit a Servisair or Aspire lounge and get it stamped.

If you collect five stamps, you receive a free lounge visit.  This is an easy reward to claim – you simply hand over your completed card at the door, in the same way you would redeem a Caffe Nero stamp card!

If you collect seven stamps, you can exchange your card for a £5 Amazon, John Lewis, M&S, Boots, The White Company or Debenhams gift voucher.  There are also some restaurant redemption options.

For clarity – you DO receive a stamp even if you use a Priority Pass or Lounge Club card to get into the lounge.

These are the UK airports where you can collect LoungeMiles stamps:

Aberdeen – Servisair Lounge

Belfast City – Aspire lounge (according to comments below)

Birmingham (Terminal 1) – Aspire Lounge

Bristol – Aspire Lounge

Durham Tees Valley – Servisair Roseberry Lounge

Edinburgh – Aspire Lounge

Humberside – Servisair Lounge

Inverness – Servisair Highland Lounge

Liverpool John Lennon – Aspire Lounge

London Gatwick (North Terminal) – Aspire Lounge

London Gatwick (South Terminal) – Aspire Lounge

London Heathrow (Terminal 3) – Servisair Lounge

London Luton – Aspire Lounge

Manchester (Terminal 1) – Aspire Lounge

Manchester (Terminal 2) – The Styal Lounge

Newcastle – Aspire Lounge

Heathrow Terminal 5 is missing from the list and the LoungeMiles website confirms that this is not a mistake.  You also cannot earn stamps at the Cardiff and Glasgow lounges because they are not directly owned by Aspire.

The Aspire lounge in Terminal 5 is a lounge where you cannot use an Aspire annual pass and where you cannot selected rewards in Aspire’s own loyalty scheme.  Very odd.

If you are planning to visit the Aspire lounge and do not have a Priority Pass, your best option is to book in advance and guarantee admission via the Aspire website here.

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How to get FREE airport lounge access via UK credit cards (April 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here. You can apply here.

If you have a small business, consider American Express Business Platinum instead.

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.