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British Airways clamping down on ex-EU tickets – our first example?

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Three weeks ago I wrote about the new British Airways campaign to clamp down on travellers who buy tickets from another European country – because they are substantially cheaper than starting in London – but then fail to take the last leg from London to their starting point.

There was much discussion, both on here and elsewhere, about whether British Airways was serious.

Here is an email I received from a long-time HfP reader a couple of days ago.  I have not edited it at all.

British Airways 350 2

“You recently ran an article on a BA clampdown on the final leg of ex-EU flights. I have recently returned from the US and thought I would share my experience as is fits with what you described.

We had book a US flight ex Dublin arriving back in LHR and then connecting to Dublin. As a precaution had our return to London from Dublin booked later in the evening. I thought we would escape because the final leg was going to be the same day!

When we requested to have our bags put through only to London we were met with major resistance at the airport. The check in desk declined to do this and issued our boarding passes and referred us to the ticket desk. At the ticket desk they initially indicated that it would be a change of ticket and we would have to pay a price difference.

We were asked to prove we intended to take the flight to Dublin and they asked for the booking reference of the positioning flight to show that we were planning to fly and not simply going to miss the flights. The request was escalated to the back office and eventually they agreed to book the bags only through to London – security was also given as a reason for not wanting to permit this as well etc! It was made very clear that we were lucky they agreed to let us do this and that it would not be allowed again.

However as things worked out I needed to take the Dublin flight as a family emergency arose. (My colleague missed his connection.)

I share the above as it seems that there is a clear push to make sure people connect to their final destination when returning to another EU city on the same day.”

Whilst one example does not mean much in itself, it is worth bearing in mind.  

The only way to ensure that this does not happen to you is to book your final leg from Gatwick or City, or leave a gap of a week or month before taking the last leg – although this adds Air Passenger Duty to your fare and actually makes your ticket look suspicious.


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Comments (101)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Flystein.com says:

    Easy solution: carry-on only 🙂

  • flibbly says:

    There has always been a number of US outstations where short-checking of bags is made very difficult if not impossible. I don’t see that this case is anything different.

    There may be something to the rumours, but I don’t see this story as adding any weight to them.

    (On the rare occasion I do an Ex-EU I fly the last leg, so I don’t personally care that much)

    • Mike says:

      Exactly. Short checking has always been an issue. Just leaving a longer gap on the same day has never been a fix for this and they should have been prepared for them to refuse with a backup plan, or just booked it the next day. Nothing much to see here.

  • DaveP says:

    Fingers crossed that this is a rare example where the flight out to origin is on same day. Otherwise there may be quite a few HFP readers sweating over recent ex-Germany to Honk Kong offer who had not planned to take return flights (following a few days break upon return to UK) to Germany.

    • Callum says:

      I may be misunderstanding you, but there’s no way in Hell BA would ever offer an option to check in bags with a stopover of “a few days”, let alone insist on it.

      • victor says:

        I recently purchased the a well priced Spain to Asia ticket; MAD-LHR-HKG-PEK-LHR-MAD. I added a stopovers at PEK, HKG & LHR, each at least 48 hrs.

        Many of these BA Europe to Asia fares allow one or two free stopovers in Europe and two free stopovers in Asia. The tip is, to book through a travel agent as it can be too complex for ba.com or OTA.

        • Callum says:

          I didn’t say stopovers weren’t possible, I said BA would not store bags at the airport for several days during a stopover.

          Well, unless possibly you “accidentally” forget to reclaim it!

  • Thomas says:

    OR, just take the last leg, and then fly to London, you already got your heavy discounted fare! Just play the game correct and take the flight as intended! Sometimes it is better to just “Take your time for travelling”. A substantial discount for a few more hrs of your time is a pretty good deal. I bet not all HFP readers are London bankers with not a spare minute of time to waste!!!! So take the discount, and take the flight!

    • Alan says:

      Agree – I view it as a great price so happy to take the extra flight (and get the extra TPs). For those that don’t live in London we also have the issue of needing to book a flight home from London and it would look even more suspicious to BA to have an LHR-EDI (or wherever) flight on the system. Yes you could avoid putting your BAEC number in but they may still tie it together. Little Red was an option but only for another month or so.

    • Callum says:

      You don’t have to be a London banker to value your time… Plus it isn’t just time, it’s money for the flight back to the UK.

      While the fares are such good value you can’t complain at having to fly LON-XXX-LON unnecessarily, if there’s an option not to then why not?

  • Sandgrounder says:

    Nothing new here. Let me know when they start taking people’s Avios away, or change the Ts & Cs and introduce a financial sanction.

  • Paul says:

    Whilst not doubting that this incident occurred it is simply further evidence of BA staff making up the rules as they go along. There is absolutely nothing which says that you must through check your bags. There can be very many legitimate reasons for not doing so, the least of which is BA’s colossal incompetence at handling transfer baggage.
    I use ex EU but when flying West use AA metal on the TATL as their product is simply light years ahead of cramped world. From LA and from HNL I have bags checked in to LHR and generally at kerbside and never a quibble.
    Am currently in Indonesia and got here on Qatar an airlines whose business Class product out shone BA F in every aspect other than seat footprint. My bags were checked into my final destination on separate tickets from T5, though I had to write out the routing as the BA check in agent was so poorly trained she did not know the 3 letter codes for DOH or DPS. Lovely girl but had all the experience of Saturday staff inPC world and could not decipher the QR boarding passes!
    If you want to avoid BA’s stupid rules don’t fly BA

    • Will says:

      Careful. Not all AA product is light years ahead of BA. See the 777s that haven’t been retrofitted (admittedly they are in the process of refitting them at a stupidly slow rate) and the 757s (pre merger US birds).

  • erico1875 says:

    Agreed.
    The last 2 times i have booked my daughter BA, transiting through London, her luggage has went missing ..

  • Will says:

    I agree with others this isn’t a clamp down its just the way it’s been.

    I don’t understand why people want to drop the last leg. It’s not that much of a bind to do the final leg and the positioning flight. It’s the price to pay for a cheaper fare. Of course, there is a simple answer…play the game. If you can’t be bothered to take the final leg then don’t bother booking an ex-EU.

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