TODAY ONLY: Win a return luxury London airport transfer with REAL Transfers

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• SpeedbirdABZ says:

  14 Dec14 December 09:29

  Would a LHR/LGW return work for us oop naath?

  • TimS says:

    14 Dec14 December 09:33

    I guess so, if you can make your own way to and from the M25.

    • Lady London says:

      15 Dec15 December 04:43

      Might have to have someone on hand to translate, though

  • James says:

    14 Dec14 December 10:11

    LHR is within the M25 boundary so you could go LHR-LGW and be within the “within M25” requirement!

• Ray says:

  14 Dec14 December 10:13

  I will visit London with family in Feb, this is very pity only for UK resident but I am in HK…:(

• Charlie says:

  14 Dec14 December 10:51

  O/T
  Does anyone know how long it takes for Amex MR points to be transferred to BAEC account? Have seen some flights and want to know what the timelines are.
  thanks

  • Charlie says:

    14 Dec14 December 11:18

    Found it – upto 3 working days

• Anon says:

  14 Dec14 December 12:07

  Did a Kabbee booking LHR-LGW last month, Ford Galaxy like Addison Lee.

  Nice driver, £59 to Kabbee, tipped him a fiver.

  Would use again, esp. If I got another £10 evoucher.

• Geoggy says:

  14 Dec14 December 13:36

  Rob you fixed the link from the widget but not the “if you can’t see” link

  • Rob says:

    14 Dec14 December 15:23

    Yes I did! If you’re reading the email then the first version that went out today was wrong but the 2nd version was OK. The online version seems OK to me.

    • Geoggy says:

      14 Dec14 December 16:24

      Sorry guv

• Jay says:

  14 Dec14 December 14:07

  hi, one question which has nothing to do with the post sorry. BA just advised me about a flight changes (flight moved 20 min earlier), am I entitled to cancel the whole flight and get reimbursed (both avios and cash)? many thanks for your help

  best, Jay

  • James says:

    14 Dec14 December 16:40

    Not unless the time change is more than 2 hours, or the original flight was cancelled.

    • Jay says:

      14 Dec14 December 16:44

      ok thx vm.

  • Jon says:

    14 Dec14 December 18:41

    Talking of which, BA have downgraded my mum and me from First to Club on an upcoming Avios redemption trip next year (aircraft change, so no longer a First cabin). Shame, as my mum’s never experienced First, and this would probably have been her only chance. Interestingly, they initially listed the flight as cancelled and replaced with an identical one – same flight number, route, departure time etc, just a different aircraft. I wonder if they do this to get out of their EU261 obligations? (I gather cancellations notified more than two weeks out do not incur compensation, whereas there doesn’t appear to be any similar time constraint for involuntary downgrades, from what I can tell – and invol downgrades incur a refund of 75% of the ticket price apparently, so I can see why they might want to avoid it ;-). That said, they haven’t actually notified me – no email, no call, no apology, not even a refund of fare difference, never mind anything in the way of compensation or EU261 rebate etc. I only found out by chance because I happened to go into Manage My Booking to check something. Not particularly helpful on the phone either – I used a 241 voucher, so no option to switch to another airline, and no First availability on other flights within a few days; and if they do switch back to an aircraft with First, they won’t automatically re-upgrade us, it will be up to me to keep checking and hope for the best. I assume at some point they’ll at least refund me the Avios fare difference (not sure how, if at all, they’ll account for the effective devaluation in my 241 voucher…) but I’m curious to know whether EU261 applies and if so, how that would be calculated, given the 241… Anyone had any similar experiences? Thanks,

    • Lady London says:

      15 Dec15 December 05:01

      British Midland once sent me a flight cancellation email for an award booking I had made. I checked online. The flight was a few weeks ahead. It was still available online, still the same flight number, and it was still possible to purchase new seats online. I phoned the airline. They said my flight had been rescheduled. They said I was now on a flight 4 hours later. They told me I would receive an email telling me this in the next few days.

      I commented the flight was still there on the schedule, still the same flight number, and it was still possible to purchase a new seat on it. They said the flight was overbooked as it was a perfect timing for the end of an important football match in the city that day. I thought huh? if it’s overbooked then why is it still possible for me to book a new seat online then? I explained I already had a 3 hour wait at the airport for this flight. I did not want to make it a 7 hour wait. They put me back on the flight. I concluded the airline decided to offload an award booking passenger in order to resell the seat at a high price. Could this be your case Jon? I am wondering if they feel they will need your First Class seats for a revenue booking. As it means so much to your mother, personally I wouldn’t leave it there or would try to cancel completely and get something else to use your 2-4-1 in First.

      • Jon says:

        15 Dec15 December 10:01

        Thanks Lady London – that wouldn’t surprise me in the slightest 😉 But apparently in this case it is due to an aircraft change, with First no longer being sold on that flight. These things happen – but what annoys me most is the complete lack of communication from BA. If I hadn’t happened to log in to MMB I’d still be none the wiser… :-/

        • Danny says:

          15 Dec15 December 15:26

          I use ‘My Flights’, which is a really useful apps which notifies any changes to bookings well before any communication from the airlines.

        • Alan says:

          15 Dec15 December 21:01

          Agree it’s a great app (and website too for those of us not on iOS!), unfortunately AA block 3rd party access to their reservations – particularly annoying given they’re the airline probably most likely to make schedule changes!

        • Jon says:

          16 Dec16 December 09:04

          Thanks Danny and Alan. I’ll check it out. Although I still think the onus should be on the airline to proactively notify customers of changes – I mean an email can’t be that difficult, surely (they have all my details on file)…

        • Alan says:

          16 Dec16 December 11:27

          Totally agree, Jon! Sadly I also find their systems are pretty useless at picking sensible alternative flights and acknowledging or picking new flights never seems to work online, with BA at least.

• Graeme says:

  14 Dec14 December 18:32

  I assume I’m being thick, but I can’t find anything about return journeys on their site. Do you have to book two singles?

  *waits for someone to point out bindingly obvious ‘RETURN’ option*

• Robbie says:

  14 Dec14 December 20:20

  “you can win a return Mercedes E-Class transfer FROM anywhere inside the M25 to Heathrow or Gatwick!” – (capitalising is mine).

  I assume that means you can’t originate at the airport, i.e. the journey must begin at your home / office / airport etc.

  Pretty silly restriction if that’s the case.

  Also, how long is the prize valid for? Can you make the journey in June 2016 for example? Poor attention to detail all round imo.

  • harry says:

    14 Dec14 December 21:03

    Hardly. These are intelligent, reasonable people.

    If you won it & wanted to go Airport – Hotel/ Office – Airport, I am sure they would be perfectly happy to help.

    • Rob says:

      14 Dec14 December 21:25

      Exactly. REAL is a small hands-on business and I’m sure they will do what they can to fit in with your requirements. Going back to the story of the Qatar prize winner from the weekend, for example, I was obliged to give him the small print talk over availability – in reality, he rang Qatar, told them the flights he would like, the London office said they were not in the ‘free travel pot’ but they would speak to Doha, and two hours later he had the exact flights he wanted – forthe longest flight he could possibly have requested, New Zealand. Similarly, the person who won our Air New Zealand competition has a family and ANZ was happy to do them a deal on an extra seat to go with their Skycouch.

This article is closed to new comments. Feel free to ask your question in the HfP forums.