Review: airberlin short-haul from Palma to Innsbruck – my best Avios redemption

Regular readers may remember that, back in May, I wrote about an Avios redemption I had booked which was – by a large margin – the most lucrative I have ever done.

I thought it only fair that I conclude the story with a review of the flight itself.

Back in Spring, my wife booked us into a family focussed hotel in the Dolomites near Innsbruck for a week.  I am there as I type this and it is genuinely astonishing in terms of how they have combined a luxury hotel with more kids facilities than you can ever imagine – all set in a picture-perfect Italian hillside village.   It has won various awards for the best family hotel in the world.  (The hotel website is here.)

Because she wanted a two week break from the office, she wanted to add a week in Mallorca beforehand.  This meant that we needed to get from Mallorca to Innsbruck on a fixed day in August.  You can imagine, when I typed that request into Expedia, I wasn’t very hopeful.

Amazingly, such a flight exists.  NIKI, the Austrian low cost airline now owned by airberlin, flies it during Summer.  I couldn’t believe it.

I then saw the price.  €331 per person, one way.  Impressive pricing for a low cost airline but it was a peak time flight on a Saturday in August.  And I didn’t have many alternatives.

airberlin, of course, is a oneworld alliance member.  This means that I can books its flights with Avios points on ba.com.  More out of hope than anything else, I went onto ba.com to see what was available.  Amazingly, there were SIX economy seats available for Avios on the flight.

I promptly booked four of them.  I was going to pay (€331 x 4) €1,324 which is £1,134.  I paid 30,000 Avios plus £35.  You can’t argue with that.

Check-in and seat reservations

After booking, airberlin was keen to charge me for a seat reservation.  However, I rang their call centre and they were happy to book us into Row 14 for free because of my British Airways status.

Row 14 is the first row they will allocate for elites.  The first 13 rows they try to sell for an additional cost.

This actually worked out well for us.  Rows 12 and 13 were the emergency exits which sell for an even higher premium.  Demand was so low that there was a row of three emergency exit seats empty directly in front of me in Row 13, so I switched after take-off.  Three seats to yourself in an emergency exit row is not bad!

Sadly my wife had to remain in 14 A/B/C with the children as kids cannot sit on exit rows!

airberlin is the biggest airline operating out of Palma.  You can imagine the scene at the check-in queue on a Saturday in August – it was horrendous.

Luckily, directly opposite, was a premium check-in desk.  This had a grand total of one person queuing at it, which was at least 199 fewer people than were in the main queue.   A quick wave of my British Airways card via the BA smartphone app and we were allowed in.

We were not charged for our three suitcases.  There are two potential reasons for this:

redemption tickets are booked as ‘Economy Classic’ and not ‘Economy Light’ or

we were let off due to my British Airways status

I’m not sure which applied in our case.  In any event, I was deliriously happy to have skipped a massive queue and not paid for our luggage.  We also got Fast Track security due to our status.

The lounge

There are two Priority Pass lounges in Palma but neither was on the C concourse.  We didn’t have too much time so we just took a seat and bought a sandwich.

Onboard service

The crew looked about 16 years of age.  I’m sure they weren’t, but we had a 16-year staying with us recently and he looked just as old as the male crew member ….  His female colleague looked about 19.  Both were wearing jeans.

airberlin is soon to start charging for all on-board food and drink.  At present, you still get (half a) salami or cheese sandwich and a cup of coffee.  The salami ran out on Row 14 – my daughter got the last one.  Alcoholic drinks are available if you pay.

There isn’t much more to say.  Seat pitch in Row 14 was officially 30 inches but seemed more generous than the 30 inch pitch on British Airways – the seat (a Recaro slimline one) may have been thinner.  I am 6’2′ but my knees still had a small gap between the seat in front.  Once I moved to the empty emergency row 13 I had lots of space.

There is some IFE – a TV programme was played on the overhead screens.  It seems that you had to bring your own headphones and it was almost certainly in German anyway:

The flight itself was uneventful, except for the round of applause given by the passengers on landing ….

Innsbruck is a tiny airport.  It was a bit odd to walk straight out of the airport with no passport check!  The luggage belts are literally 10 metres from the entrance to the terminal from the tarmac – it couldn’t be easier.

It is worth taking a look at some of the obscure routes flown by airberlin as there are some interesting options.  Anika needed a flight out of Split on a particuar date next month, for example.  BA wanted over £400 one way (economy) and there was nothing for Avios or On Business points.  The problem was solved with an airberlin flight on Avios from Split to Vienna and then a connection to BA.  ba.com isn’t very good at throwing up connections like this so you need to do your homework with the route map on the airberlin website.

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How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

There are two official British Airways American Express cards with attractive sign-up bonuses:

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.