Maximise your Avios, air miles and hotel points

Open forum …. any suggestions for tweaking the site?

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

It is exactly two years since I last ran an ‘open forum’ where I opened up the comments to ideas on tweaking the site.  It worked well so I thought I would try it again.

Without a huge team behind me, any changes to Head for Points will always be ‘evolution not revolution’.  That said, because there are now two of us there is more flexibility.  Some of the benefits of that in recent months have been:

Logo without text PNG

the Christmas party, which could never have been done without a second pair of hands (the fact that I’d never done it before is proof of that)

the introduction of video to our reviews and the launch of a YouTube channel

increased review coverage, both of hotels and via press events such as the recent Cathay lounge launch

letting Anika write 95% of Shopper Points, freeing up more of my time for HfP

On the short list for improvements is:

an improved mobile site

the introduction of a Q&A page where readers can post questions which other readers can answer (this will NOT be a forum, it will be a specific Q&A page)

the reintroduction of a luxury hotel booking service (coming in January)

However, I am fully aware that there is an element of ‘snow blindness’ in what we do. After all, we look at the site every day for a considerable period of time, and we can only second-guess how you, the readers, respond to the different elements.

As we start a new year, I’d like to open up the floor to any suggestions you have about the site. Remember that I need to cater for two audiences at the same time – the regular readers and the thousands of people who come here via Google each day and who I want to convert into regular readers.

Is it clear to a newcomer what the site is about and why they should keep on reading it?

Are there too many menus at the top of the page? Too few?

Are there too many ads? (Probably not, most sites would run ads inside posts as well, which I don’t)

Are the sidebars too confusing? Should I push the social media links more?

Should there be more ‘sticky’ information for newcomers?

Does the mix of content – which veers from Tesco deals to airline deals to credit card sign-up offers – work for you?

Is the mix of news versus ‘reference / background’ articles (eg ‘How to use Combine My Avios with Iberia’) right?

Does the current format of running a fixed number of stories at fixed times every day – with a ‘lead’ story and two less important ones below – work for you? (Most sites just post at random times throughout the day, but I am middle-aged and grew up with the newspaper tradition!)

If there is anything about the way the site currently looks that annoys or confuses you, or if you have any ideas for improvements, please post below. You can also email me at rob [at] headforpoints.com if you’d prefer.

Anything from your dislike of how I punctuate the headlines through to ideas for new ‘sticky’ pages are welcome – no idea is too small.  And, to be honest, small changes are easier to implement than large changes ….

Thank you, and a Happy New Year for 2017.

Comments (261)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Martin Barber says:

    1) Please hold the next party on a weekend or outside London, so that more people outside London have a chance of attending.

    2) Currently the three daily emails arrive in reverse order at 4am, 5am and 6am. Sometimes I’m reading during the night and therefore get part 2 of a two-part review before part 1. Either reverse the send sequence, or, better still, combine the posts into a single email.

    3) When there’s an extra posting during the day, please email that too.

  • Talay says:

    The idea of a Q&A section is a priority I think as it stops OT posts in every thread. However, that will reduce traction for many threads – could be positive or negative.

    Notification – if I comment in a thread I don’t ever get any further notification of other posts.

    Search – trying to find your old posts on threads, particularly where you might be waiting for a response to an OT question is virtually impossible. Or if it is easy then it isn’t intuitive.

    Hotels – Even though I am deep in hotel schemes, I feel as though I don’t know the half of it. More detail is useful as is the best pathway to achieving XYZ from staying at ABC.

    Churning – this is a huge part which I had previously somewhat overlooked but which seems to be the backbone of the “game” given so little in the way of loyalty bonus. However, it would be useful for a definitive answer to what could be achieved. This is more my Q&A I understand.

    Perhaps thinking about the last two points, what I am really asking for is not just a Q&A section but a Notice Board or something where people can post up their routes to achieving XYZ. For instance, the recently ended SPG points purchase allowing conversion into Marriott Rewards and then use on a travel package, ending up back with Avios or AA miles (is it AA ?). I think that is a great kickstart to this idea.

  • Jim says:

    First of all my best wishes to you and all the members for 2017.

    Am so pleased I found HFP as it has opened up so many travel opportunities to me.
    It’s the first thing I read in the morning, so please keep that format, am easily pleased….
    A Q&A would also be great for assisting people like me and would save you answering my emails !!!
    Agree with earlier comment on party, as I stay in Glasgow would appreciate more notice so I can look at arranging trips to London to coincide.
    Thanks for everything Rob

    • mark2 says:

      Which hotel do you stay at in Glasgow please?

    • Rob says:

      Don’t worry, if we can find someone to underwrite a party next year there will be far more than 3 weeks notice – although it did have the advantage that almost no-one failed to show due to other commitments.

  • Rory H says:

    A forum to discuss mileage ideas would be great! Something simple and easy to digest (unlike flyertalk!)

  • David says:

    I check my HFP emails every day religiously. Thanks, Rob and Anika, for all the hard work you put in to make the site what it is!

    Would it be possible to have a page where readers can trade credit card referrals? Rob, I know you have referred me for at least a few cards over the years, and I am happy to send any referrals your direction, but wouldn’t you have maxed out the number of referrals you can earn points for? In which case it could be useful for other readers to pick up the slack. Maybe a widget that picks a HFP reader’s referral link at random so as to give everyone a fair shot?

    • the real harry says:

      I just want to know the annual referrals limit Raffles got Amex to agree to heh heh

      but I guess that would be telling

      I’m 100% sure it won’t be the same annual limit as the rest of us

      • Lawro says:

        Actually to be fair to him, Rob mentioned a while back that as far as referral points are concerned, Amex insist on giving everyone in the UK the same limits. I believe his comment at the time was; “you can tell this is a conversation we’ve had”.

        Whether that is still the case, you would have to ask him!

  • Rob says:

    Yes, I should update that one. TPE has stopped paying commission BUT I think (TBC) that it gives Nectar points on ALL operators which may make it the best option.

    • RussellH says:

      Correct. TPE do currently give Nectar points on all tickets, plus they do not charge for posting tickets bought sufficiently far in advance. Handy with all the trips we have made between Carlisle and Newcastle in the last month.

      By contrast, the Virgin ticket machine at Carlisle just says “Sorry, your journey is not eligible for Nectar points”

  • RussellH says:

    Happy New Year, Rob, and many thanks for the money you have already saved me!

    There are one or two suggestions about the website that I was about to make, but have just finally realised that they are already in place. (No, I am not going to say what they are!

  • Stevie G says:

    I must admit I like the ‘OT’ as have learned stuff based on other people’s questions. I am also happy to help others when I can. If you are not interested then ignore anything that starts with OT or have a question/info sharing board.

    Thanks Rob. I have shared referrals with you and click on ads as often as possible to give some payback.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.