Why are some Lloyds Avios cardholders not receiving any points?

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• Dominic says:

  1 May1 May 04:50

  My experience of this card was utterly bizarre. I took it out about 3 years ago before I moved to the USA. I achieved the welcome bonus on offer at the time, and didn’t use it for several months thereafter. Then I got a letter saying the account was being closed – about which I didn’t really care, and let it happen without any complaint.

  Well over a year later, during which time I had no statements, and during which I supposed my account was closed, and having moved to the USA, the new occupier of my house forwarded to me a brand new card on this supposedly closed account. On my next visit to England I took it into a Lloyds branch, where the staff were bemused!

• Rob says:

  1 May1 May 11:40

  I have just called Lloyds and they have been utterly useless.

  Refused to discuss this with me and said it was Avios’s problem; they aren’t responsible for the crediting of points to the account. The guy didn’t even look at my case until I threatened closing the account and referring it to the ombudsman. Sat on hold for about 10 minutes while he contacted Avios and then he basically gave me a number for the Lloyds “Loyalty Team” (who were closed today due to the bank holiday.) Their number is 03456062177 if anyone wants to bypass banging their head against a brick wall with their primary customer services team.

  Not a good start to my quest for Avios; probably gonna shut the account soon if it carries on like this

• Jay says:

  1 May1 May 11:52

  Well, I went through the same pain for month. In the end, I had to go to the Ombudsman. As soon as they were involved, Lloyds were all over me like a rash. Soon received six months of backdated Avios & Comp for the hassle.

  Ombudsman knows this is an issue for Lloyds and it must be costing them a lot of money each time a case goes to the Ombudsman yet they continue to advertise and sell a product they are obviously having troubles with.

• Nick_C says:

  1 May1 May 12:08

  Well I think the problems with Lloyds points getting across to Avios are another reason for applying for the card. I got the cards at the start of January. The points for the first 3 months reached my Avios account in April. I’ve received my £125 compensation (plus £6 for phone calls).

  I’ve been using the Lloyds cards to pay for an upcoming expensive holiday in the US. I will earn at least 10,000 Avios on my foreign spending in the first six months, with no forex loading fee and two years interest free credit. The 2.5 avios to the pound on UK spending will give me at least 1000 Avios more than I would have earned on by BAPP card.

  I made a formal complaint after being told it could take up to 12 weeks to sort out the Avios, saying truthfully) that I needed these Avios to book a redemption. TBH, I’ve not been inconvenienced in any way, apart from maybe spending 20 minutes on the phone.

• Kevin says:

  1 May1 May 18:23

  You couldn’t make it up – the on-line complaint form has a “technical error” and is not forwarding the complaints!!
  Priceless

  • goran says:

    1 May1 May 21:24

    Hi Kevin,
    I went through the same issues with “secure form”… after finished typing and stupidly not copying text i got message there is a “technical error”…. so i had to do it all over again and this time i have sent it to OnlineComplaints@lloydsbank.co.uk email address and guess what I was called by member of staff today (less than 12 hours after email was sent)… I was offered compensation plus refund for card fee… and promise that my Avios will eventually get transferred. Don’t give up 😉

• Gio says:

  3 May3 May 18:21

  So just been on the phone to a very helpful member of staff, 11k-ish points to be manually transferred backdated and £150 compensation in 48h supposedly. I was told they expect this to be resolved in the next 26(!) weeks. Apparently when it is all fixed, all the missing points will come through at once including the 11,000 that were missing and have been manually added anyway. Result!

• Vivian says:

  3 May3 May 18:25

  Took out the card in March, have had two statements so far but hadn’t seen any points on Avios.com.

  Just called 0345 606 2177. It took 41 minutes (mainly me being on hold whilst the Lloyds staff trying to get hold of someone at Avios) to find out that it was because Lloyds had opened a new Avios account for me rather using the one I had quoted in my credit card application. Once the problem was identified, Avios had merged the two accounts and immediately I see the missing points in my account.

• Jan says:

  4 May4 May 21:37

  I had a slight problem with receiving Avios at first but it was fixed easily enough. It turned out that the application process had created a new Avios account for me (without me knowing), even though I already had one. I think they were able to fix that in less than a week. It might be a problem affecting other readers as well!

  Jan

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