Maximise your Avios, air miles and hotel points

Some good news on British Airways in-flight food

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

Back at the British Airways press event in early April – which now feels like a l-o-n-g time ago – Chairman and CEO Alex Cruz made some passing remarks about reversing some of the cuts on in-flight services.

It seems he meant it.

British Airways BA A380 flying

According to comment from cabin crew on Flyertalk, the following changes were meant to be in place yesterday:

The amuse bouche has returned to First Class

The flowers have returned to the toilets in First Class

Cheese and biscuits, and pretzels, have returned to World Traveller Plus

The contents of the ‘snack basket’ passed around in World Traveller on short routes – which is instead of a 2nd meal – have been improved with passengers allowed to take three items

The latter will undoubtedly please Troy Warfield, BA’s ‘head of customer experience’.  There is an internal BA staff video where he talks about how, when he worked a flight one day to see how it was, he saw cabin crew being forced – due to lack of stock – to reprimand small children who tried to take two items from the snack basket.

Given the huge amount of negative publicity that British Airways has received for its service cuts (it was a weird day when even The Economist started quoting HfP) you can’t help but think that some major mistakes have been made.  The bad publicity has almost certainly cost the airline far more in bookings than the paltry cost of a pack of World Traveller Plus pretzels or a fun-size chocolate bar.

British Airways BA A350 in flight

Meanwhile ….. at London City

You may have seen a story in some newspapers over the weekend about British Airways being forced to put back the launch of ‘buy on board’ catering at London City Airport due to a legal case.  A group had already purchased tickets for travel this Summer when the announcement was made and felt that their contract had been breached.  They claimed £156 in compensation.

British Airways revealed during the case that buy on board catering at London City has now been delayed until October and so the claimant had no claim after all.

Some reports put two and two together to get five and thought that BA had delayed buy on board at City because of this case.   That is not true.  It has apparently been delayed because of issues creating the necessary storage space on the small Embraer aircraft used.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (94)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • The Original Nick. says:

    Flying BA TLL-LHR today. Will report back if any changes.

    • Genghis says:

      Flying the long way back?

      • The Original Nick. says:

        Genghis, flight was delayed so he’s out was the long way back..

  • Genghis says:

    Coming back from KUL just now,
    we were supposed to have lobster and papaya salad, salmon roe and passion fruit sauce for amuse bouche per the menu but what turned up was a chicken, tomato and pesto affair. Also no flower in the toilets. Not a great (re)start.

    Rob, Please remove my OT from other article

    • CV3V says:

      I flew back from KUL a few months ago and was given, for the main, what looked like lobster and a bag of sweet potato crisps served on the plate.

      The one scoop of frozen solid ice cream (think size and texture of a golf ball) on the flight out was an awkward moment for both me and the member of cabin crew, who without prompting said she would bring more if no one else asked for it.

  • Lostantipod says:

    “when he worked a flight one day to see how it was”

    And that, ladies and gentlemen, sums up how BA has ended up as the penny-pinching, customer-unfocused business that it now is. Eat your own dog food , BA – and from the economy seats if you don’t mind.

  • Prins Polo says:

    How many months are needed to create storage space onboard Embraers? Half a year should surely be fine? The BOB items can’t take much more space than the existing catering does? So not sure if this is the real reason.

    • Rob says:

      50 packs of biscuits didn’t take up much space 🙂

      • Ben says:

        But 98 cooked breakfast trays presumably do? Seriously though I don’t know how a crew of 2 is going to manage both a CE cabin and BoB on shorter sectors – maybe this is more the issue.

        • Andy says:

          I think it ishould more likely a staffing issue. It will be cry difficult to operate CE and BOB with 2 staff members of many of the short LCY flights. AMS, DUS, EDI, GLA. Especially on early morning flights with a very high percentage of passengers on business claiming it back on expences.

    • Tina says:

      I agree. I think the reason BA has delayed the LCY BOB is to save their lousy lawyers from having to fight a court case.

      And then losing and being ordered to compensate the thousands of other pax when were affected

      • Rob says:

        BOB was announced in, when, September? How many people booked a flight for this Summer from LCY before September? Hundreds, no more.

        PS. Little known fact. I had the introduction of BOB as a HFP world exclusive story. Someone sent me all the details a few days before the announcement. I couldn’t verify a single word of it, though, and I don’t publish stuff I can’t verify unless I personally know the source, which I didn’t. There went my moment of PR glory!

        • the real harry1 says:

          me

          • Polly says:

            Harry, shame you missed out on the test case!

          • the real harry1 says:

            then I’ll be the test case! 🙂

            actually, the absence of any sort of case whatsoever is highly encouraging – it means everybody is being paid off & asked to sign a gagging order

    • Isa says:

      I flew from LCY last week and asked the CC about BoB start date – on both flights they told me that they didn’t know and that the issues were not enough storage space and staffing.

    • Lady London says:

      Err…. until the next legal judgment I guess.

      I’m wondering if BA should be required by the courts to fulfil all existing contracts, this would compel them to provide free food as promised when anyone bought a ticket. This could mean for up to 355 days since they first announced the withdrawal of free food. As they didn’t give proper notice of the date yet, perhaps the 355 days should start running again from when BA announces properly that tickets sold henceforth will not have any food or refreshments included.

      And can BA get away without delaying buy on board at Heathrow too?

  • RIchard says:

    I flew Club LHR-TXL last week and had a very good vegan supper -a marked improvement on the previous offering. Plus I prefer the new mugs of coffee to the old cups. So I don’t think the changes are universally bad.

  • IslandDweller says:

    I’ve chatted to crew on a recent LCY flight – and I know one conversation is not conclusive proof. But the crew view was that with up to 98 passengers, they wont be able to complete Club Europe service and then service the rest of the plane with BoB.

  • Keith S says:

    Last week I forgot my usual razor and ended up using the supplied one out of the First amenity kit – I was surprised how poor it was – instantly scratchy and it really didn’t do the job I expected – now I’m not expecting it to do several shaves but for it to be so bad and cut me on the first try is just not good – have others tried it? similar experience. My view would be if you put something in that kit then it has to work otherwise don’t bother – they could probably shave some money off there

    • Graeme says:

      I shave my head and used it once – it led to several slices of skin being removed. Lovely.

      • Cat says:

        Have you tried the deodorant? It’s a great idea having a stick of deodorant in the amenity bag, but not if the deodorant easily pops out of the holder and rolls around the floor…

  • Colin MacKinnon says:

    BoB, flowers, amuse bouche, food quality, champagne etc…..

    It is all rearranging the deck chairs.

    IB and AA have fully flat business seats transatlantic – with all on IB and many on AA, in cabins with direct aisle access.

    Until BA shows any signs of fixing that……they will never be my first choice.

    And I would rather IB and AA’s new business than BA First!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.