UK court ruling may lead to six years of refunds for cancelled returns on missed flights
Links on Head for Points may support the site by paying a commission. See here for all partner links.
Three years ago we wrote about the court decision in Huzar vs Jet2. Jet2’s decision not to pay Mr Huzar his EU compensation has turned out to be one of the most expensive mistakes in recent aviation history, since Mr Huzar won in court. This set a legal precedent that airlines must pay compensation due to mechanical faults and that these are not ‘out of the control’ of the airline.
Dove vs Iberia will have similar repercussions although, legally, the decision in this case is not binding. In reality, it is unlikely any other judge would find differently unless Iberia chooses to appeal.
James Dove booked a return flight from Gatwick to Madrid but missed the outbound flight, arriving just a few minutes late at the airport. Rather than go home, he decided to bite the bullet and buy a one way flight with another airline, presumably easyJet.
As he had missed his outbound flight, Iberia automatically cancelled his return. He was therefore forced to buy a new return ticket as well. Mr Dove felt that this was unfair. After all, the flights had been priced individually on the Iberia website and he could just as easily have booked 2 x one-way flights for the same money.
Iberia refused to refund the money for the return flight, so Mr Dove took the airline to court. This week, he won.
Iberia may still appeal – apparently it has until next Monday to decide.
If it does not, it will open the floodgates to refund claims dating back six years (five years in Scotland). If you have lost money since 2011 on the return leg of a flight because you failed to turn up for the outbound – and, for clarity, you can’t get money back for the outbound leg – then you should make a claim in writing to your airline.
What is unclear is what this means for ‘missed leg’ flights. As all Head for Points readers know, booking a flight from Amsterdam to London to Hong Kong is aggressively cheaper, in premium cabins, than London to Hong Kong. But what does this ruling mean for anyone who misses the flight in Amsterdam but still wants to turn up in London?
There is more on this story on The Independent website here.
How to earn Avios from UK credit cards (April 2024)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
SPECIAL OFFER: Until 12th May 2024, the Capital on Tap Business Rewards Visa card is offering a bonus of 30,000 points, convertible into 30,000 Avios. You must have a Limited Company to apply. Click here to learn more and click here to apply.
Capital on Tap Business Rewards Visa
Huge 30,000 points bonus until 12th May 2024 Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
American Express Business Platinum
40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
20,000 points sign-up bonus and FREE for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
Comments (44)