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British Airways to start boarding passengers by group from 12th December

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Following numerous trials, British Airways has finally decided to push ahead with boarding in groups.  The new process will go live on 12th December.

Your boarding pass will now carry a group number. 

These are:

British Airways BA 777X 777 9X

Long-haul:

Group 1 – BA Gold or oneworld equivalent, First Class passengers

Group 2 – BA Silver or oneworld equivalent, Club World passengers

Group 3 – BA Bronze or oneworld equivalent, World Traveller Plus passengers

Group 4 and Group 5 – World Traveller passengers, split by row

Short-haul:

Group 1 – BA Gold or oneworld equivalent, Club Europe

Group 2 – BA Silver or oneworld equivalent

Group 3 – BA Bronze or oneworld equivalent

Group 4 – Euro Traveller

Group 5 – Euro Traveller on a hand baggage only fare

It is not clear what will happen with mixed groups – historically there has been an informal policy that children or partners could board with higher status passengers in the same group.

The key to this new policy working will be the announcements.  All passengers will be expected to be seated by the departure gate.  They will be strongly encouraged not to congregate by the boarding area.

Only when their boarding group is announced should they stand up and make their way to the gate.  The idea is to replace what can be a scrum with a more laid back process.  It will also be easier to police hand baggage, since it will be clear to boarding staff at each stage in the process how much each group should be allowed to bring on.

Will it work?  We will see …..


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Comments (130)

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  • Tina says:

    I flew GVA/LHR. on BA last month and they announced boarding in this order. It was strictly enforced

  • Lesley says:

    I have genuinely never been able to work out why people are so keen to board as soon as possible. You stand in a queue for ages so you can then sit for longer on the plane than anyone else. Mind you I always have checked luggage which may make a difference? Are people just desperate for an overhead locker? But then that doesn’t apply in business class where there is always room in lockers. I always rock up and board as late as possible.

    • Steve-B says:

      There isn’t always overhead locker space in business class. On a full SH flight, it can quickly disappear. Last month I saw two travellers who boarded late have their hand baggage taken off them and checked into the hold…

    • CV3V says:

      I remember an easy jet flight where a group of 4 were late to board, one guy looked around the lockers to see they were all full and shouted out ‘thanks for stealing my locker space’.

    • Alan says:

      Yep on short-haul it’s overhead bin space that’s the issue. Even flying CE doesn’t necessarily help as you get some inconsiderate folk that dump their bags at the front then walk back through the plane to their seat.

    • Delbert says:

      Not quite correct, Lesley. If CE passengers don’t board sharpish then cabin crew start filling up the CE overhead lockers with economy passengers luggage.

      Though, three weeks ago at LHR T5, and for the first time ever, we did see boarding staff actively seeking out oversized carryon luggage prior to boarding, not that that makes much difference anyway.

  • Paul says:

    Good news but if they split me from my wife and kids it will not work. If I am travelling with my family I expect to board with my family and be accorded the benefits of the status held. Any thing else is a recipe for disaster.
    If they adopt thevUS approach to this it will work once people are educated but it will take time.
    Just a pity they are so late to the party on this and further evidence that 200 committees and several thousand staff, along with tradescUnions all had to meet and reach agreement.

    • Adey says:

      Sure if the rest of your family have your status. Otherwise, who is doing the splitting/ BA or you?

    • Peter says:

      Why? Does all adults in your party also hold status? If not then please explain why you should you are so entitled?

  • Crowtravel says:

    I can see some gate agents, especially if turnaround is tight or overrunning, conflating the groups and announcing “groups 1 and 2 come forward now” – much the same way they currently ask “Gold, silver and bronze” to board at the same time when that’s not how it’s supposed to happen.

  • Mark says:

    I guess they’ve given up on fast turnaround boarding then, ie rear of the plane first, so everyone isnt held up behind some old dear in the aisle deciding which books/socks to leave in her carry on.

  • CV3V says:

    Ok if they enforce it, the biggest problem for which is usually down route where the staff aren’t BA and don’t want to attempt crowd control. At KUL where i have been fortunate to board in First a few times i know that after the make the boarding announcement they dont then check anyones boarding passes. So everyone who is already in the scrum walks straight on.

    Does this mean the end of the priority lane (or whatever its called at BA)? Will i still be able to board ‘at my leisure’? Or if i miss my slot does it mean the back of the queue?

  • Paul says:

    AA boarding is a complete zoo. On my recent flight from JFK to LHR, over half the customers were in the wrong line, mainly non status economy passengers blocking up the priority line.

    At least BA arent copying the madness of 8 different boarding groups like AA; seems sensible to limit number of groups to number of fingers on a hand.

    They also need to highlight the boarding group against a coloured background on ticket / app so infrequent travellers can figure it out more quickly. I have some sympathy for those who don’t travel often / don’t think about these things often (or read blogs about it!) being tripped up by the process, getting embarassed by a gate agent, and then having to go to the back od the line at the end of the ordeal.

  • Simon Bostic says:

    Anyone know of any research which has revealed why exactly people are perepared to stand for an hour at the boarding area? Is it just Leming behaviour or is there a valid reason in people’s minds that they must be first on board? Is it a subconscious anxiety they will be left behind? Last one on is a ninny?

    Clearly to maximise time in a premium cabin is a valid reason but in cattle class….? Wild horses won’t keep people from standing around unnecessarily it seems to me.

    • Mark says:

      Presumably so your carry on isnt shifted to the hold.

    • Ruth Findlay says:

      I’ve always wondered this too and reckon it’s to do with bagging overhead locker space, plus just plain human behaviour. Personally, if I’m flying economy (usually admittedly not BA) I try not to take anything that can’t go under the seat, and sit down until the very last minute before boarding. All those people queuing for ages in a hot sardine can of an airport looking miserable. It’s not for me! In J or F I just board straight away anyway.

    • ankomonkey says:

      “Last one on is a ninny?” – comment of the week 🙂

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