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Your questions about the new Virgin Atlantic credit cards answered

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Yesterday we gave over two articles to the launch of the the new Virgin Atlantic Reward and Reward+ credit cards.  Part 1, which is a factual look at the cards, is here.  Part 2, giving my personal opinion, is here.

As a reminder:

You CAN apply for the new Virgin Money-run Virgin Atlantic credit cards – and get a sign-up bonus – if you already have the MBNA Virgin Atlantic credit cards

Virgin Rewards credit card

The free Virgin Atlantic Reward credit card has a 5000 miles sign-up bonus, earns 0.75 miles per £1 and comes with a 241 or upgrade voucher for spending £20,000 per year

The £160 Virgin Atlantic Reward+ credit card has a 15000 miles sign-up bonus, earns 1.5 miles per £1 and comes with a 241 or upgrade voucher for spending £10,000 per year

The Virgin Atlantic credit cards are issued by Virgin Money so it is very unlikely that you will be conflicted due to having any other cards from the same bank

You can apply for the free Reward credit card here and the £160 Reward+ credit card here.  You can compare the cards side-by-side here.

I need to remind you that the free Virgin Atlantic Reward credit card has a representative APR of 22.9% variable.  The Virgin Atlantic Reward+ credit card has a representative APR of 63.9% based on a notional £1200 credit limit and the annual fee.  The representative APR on purchases is 22.9%.

Virgin Flying Club Reward Plus credit card

Your questions answered

There were over 400 comments on the articles on the new Virgin Atlantic credit cards yesterday.   The general feeling was that the earning rate for day-to-day spending is excellent (which I agree with) but that restricting Upper Class redemptions using the 2-4-1 voucher to Gold members only is a disappointment.

A few good questions on the credit cards came up.  Because I assume other readers may have been thinking the same way, I thought I would run through them today.  I have run this article past Virgin Atlantic and they have had input into the answers, although they can’t comment on the future of the MBNA cards.

“Can the Premium Economy upgrade voucher be used by two people – upgrading one leg one way – instead of by one person upgrading a return flight?”

Yes, you can do this.  The old MBNA vouchers worked this way too.

“Does the 2-4-1 flight have to originate from the UK?”

No, which is an advantage over the British Airways 241 voucher.  This opens up an interesting opportunity for booking very cheap one-way flights from Hong Kong, throwing away the return leg of the voucher, because there are no carrier surcharges added by law.  One-way tax on a Virgin Atlantic flight from Hong Kong to London is just £29!

“How are miles calculated?”

It is driven off your total monthly spend.  It is not ‘per transaction’ so you are not being ripped off by £2.99 transactions being rounded down to £2.

“Can you add a supplementary card?”

Yes.  You can include one supplementary card in the application and add up to another two separately.

“Does Virgin Money have an app for managing the Virgin Atlantic credit card?”

No.

“Can the Virgin Atlantic credit card be used with Apple Pay?”

No.

“Can you cancel the card and reapply later, getting another sign-up bonus?”

This isn’t clear, and I suggest will not become clear for at least 18 months as people cancel, leave a gap and then try again.

“Is the annual fee on Virgin Atlantic Reward+ card refunded pro-rata if you cancel?”

No.

“If I book a redemption flight using the 2-4-1 voucher and need to cancel it, will I get the voucher back?”

Yes, it is the same policy as the BA Amex 2-4-1.  You will get the voucher back to re-use but the expiry date will remain the same.

“Does Virgin Flying Club offer household accounts which would let me and my partner pool credit card points?”

No, unless you have Flying Club Gold status.  Although, of course, you can book outbound flights from one account and inbound flights from another account.

“Will MBNA offer me a pro-rata refund of my annual fee on the old Virgin Atlantic credit cards, assuming your guess is right and they soon close?”

My personal view is, almost certainly, yes.  Barclaycard did this when they closed the old IHG cards, and more importantly MBNA did it with me when they closed my BMI Diamond Club cards.  They really have no choice, because MBNA would have known the closing date when they billed your renewal fee so they would clearly be operating dubiously to take your money and not then refund it.

“Do the Virgin Atlantic credit cards have a foreign exchange fee?”

Yes they do, at 2.99%.

“Is there a refer-a-friend scheme?”

No.

“Does Virgin Atlantic offer a status match which would allow me to match my BA Gold and therefore use the 2-4-1 voucher in Upper Class?”

No.

“You said that Virgin Money will let me have both cards as long as there is a few months gap between applications.  Which one should I get first?”

My view is that you should apply first for the one you want to keep for the long term.  Virgin Money could change its mind at any stage on letting people have both cards and you don’t want to be stuck with the wrong one.  Remember that Virgin Money doesn’t have any previous experience in rewards cards and isn’t used to card churning, people wanting multiple versions of the same card etc.

The application pages are here for the free Virgin Atlantic Reward and here for £160 Reward+ credit cards.  My two articles from yesterday describing the package of benefits are here and here.  The main marketing website for the Virgin Atlantic credit cards is here.


How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (April 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (145)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • John says:

    Help for the rejected? Excuse me, but if you are a high earner with good credit history, why would you beg for a credit card after such rejection? Should it no be the other way around? If I were one of such applicant, I’d certainly not beg for this.

    • RIccatti says:

      How Virgin can separate a high salary/high rolling balances individual with reimbursable expenses from someone who is serially running large balances/maxing out on credit cards?

      It is a data science question.

      It makes sense that someone with an established Frequent Flyer account, with several Business/First redemptions or long-term miles collector is much stable and creditworthy.

      To earn those redemptions/FF history one has to “show the f…ing money” to the airline.

    • John says:

      I’ve applied for several Virgin Money cards in the past 5-10 years and always been rejected. Also rejected by Sainsburys, other than those always accepted for any card I wanted, total limits approaching 6 figures and have 50k savings with Virgin. Won’t be applying for this card for these reasons (also not really interested in Virgin miles)

  • Peter says:

    What classes as a ‘high salary’?

    • Rob says:

      If you earn enough that you are not living payslip to payslip and wouldn’t go under if you lost your job tomorrow and didn’t work for a couple of months, you earn enough (in my view).

      Students, people who have not been in the UK for 3+ years, those who have moved house multiple times in the last 3 years, those not on the electoral register ….. can’t help there.

      • John says:

        Some very high earners live payslip to payslip and would be in some difficultly if they lost their job (well they’d have to pay interest on their cards and might be in trouble with their mortgage)

        • Rob says:

          ….. in which case VM was probably right to reject them. What I am basically trying to do is find people who were rejected for being too wealthy, because Virgin Atlantic has a lot of those in its Gold and Silver customer base and obviously wants them accepted.

  • Cal says:

    As extra clarification, can the upgrade voucher be used starting from outside London?

    Starting in USA is also quite an appealing option, one way taxes on PE from LHR to BOS are £327 but only £123 BOS to LHR. Not quite as good as HKG obviously but substantially cheaper.

  • Nick M says:

    One more question – do you need to keep the card to be able to use the 241/upgrade voucher? Or can you cancel once it hits your account?

    • Rob says:

      I would guess you can cancel, a la BA. There is no requirement for example to pay the taxes on your VM card.

  • Ruminder Chadha says:

    Do we need to use Virgin air miles to use the 241 voucher (like with the BA CV or the Lloyds Avios voucher)? Or is the 241 valid if one just buys a ticket for cash and the other one becomes free?

  • TripRep says:

    “Does Virgin Flying Club offer household accounts which would let me and my partner pool credit card points?”

    No, unless you have Flying Club Gold status. Although, of course, you can book outbound flights from one account and inbound flights from another account.

    Rob IMJO Unless something has changed, this answer needs refining, AFAIAA it’s a little more nuanced…

    Say you didnt have any promos but were after redeeming a pair of UC return tickets to Orlando off season, so 2* 95k = 190k

    Mr Trip Rep a/c balance = 150k
    Mrs Trip Rep a/c balance = 50k

    As I am authorized to use her a/c I’ve used Mrs TR balance to pay for a single sector on such a RTN booking (More favourable taxes IIRC)

    So after paying for flights our balances would be as follows..

    Mr Trip Rep a/c balance = 7500
    Mrs Trip Rep a/c balance = 2500

    So you can get the flights your after in one booking without needing for one pax to have enough in a single a/c.

    Hope that helps folks…

    • TripRep says:

      *IMHO

      ps I’m not VS Gold & I’ve done this multiple times.

      • Frenzie says:

        +1.
        I had a case when me and my partner were flying from Joburg. I had more than enough points for my ticket, he had less than enough for his.

        We COULD POOL our points and book our tickets via the call center, no problem.

        VS customer service is more flexible thank you think

        • Jonathan says:

          If you can got through to them – wait times on the phone are ridiculous!

        • Alan says:

          Never had to wait on the phone to get through to them and we have rung them a few times recently.

          We have also done as TripRep has said and combined miles between wife and I for 3 seats.

        • Mark says:

          I have had this once with JHB, and refused once (more recently).

        • Genghis says:

          I know people like to speak IATA on here but can we try to get it right.

        • Malibu Stacey says:

          IATA? What that?

        • TripRep says:

          hazard a guess Genghis was hinting that JNB should have been used instead of JHB for JoBurg.

    • Graham Walsh says:

      I did this last week when booking Dubai flights. Used the 20k from her balance. What flying club can do is transfer whilst on the phone (partner needs to just say yes to them to authorise) and they move in chunks of 10k.

      • Alan says:

        You can also get your partner “pre-approved” to use your points and vice-versa. Just phone them up and they can add the details to your account. Then, when one of you phones up next time to use eachothers points the second person doesn’t need to be there.

        • @mkcol says:

          That is brilliant – great to know as it’s been holding me & my hubby back.

  • D H says:

    This is super helpful, thank you.

    Question: I’m Silver and my husband is Gold. If I earn a 241 on MY credit card can it be used for Upper Class if I travel with my husband? Unfortunately as a househusband with no salary he’s been rejected. I think Virgin need to be a bit more flexible, I mean, he’s had MBNA cards in the past and had the BA Amex and a Centurion card in his own name.

    Thanks!

    • Rob says:

      Yes, that should be fine. I talked to Virgin about this on Tuesday before the launch. If the other passenger is a Gold or you live with a Gold and want to use 2 vouchers together for 4 x Upper Classs then it can be done. One benefit of needing to book via the call centre with a human.

  • Go says:

    For me the decision on this card is nothing to do with the upgrade voucher, but with the earning rate. I have about 30k annual spend I can’t put through Amex. I’m currently using miles and more at 0.75 but it’s matter of time before MBNA pulls the plug on this. Even if the miles and more card does stick around the reward+ card would allow me to earn an additional 22,500 miles per annum, for £160. I’m not sold on this at the minute, mainly because I already have a stash of virgin miles, so I’ll probably wait until mbna cancels or my spending increases. Ok it would be fantastic to have an upper class upgrade voucher and that would sell me on it immediately. Maybe they could change the terms and tier the spend to achieve this with gold requiring 10k spend and everyone else 20k, for example.

    • Save East Coast Rewards says:

      At the moment I have the Hilton card so I’m happy with the earnings I get with that. Also it has Apple Pay support.

      Fortunately most places I use accept Amex. So my non-Amex spend is not huge. I would sign up with the card without hesitation if I didn’t have the Hilton card and was really considering the premium version until I read you needed to be gold to use the 2 for 1 in business class.

      I’ll revisit this when they tie up with AFKLM. I used to enjoy travelling KLM from the regions, then initially I stuck with them when I moved to London (before T5 I found LCY-AMS-XXX was better than a direct LHR-XXX so I stuck with Flying Blue). When they devalued Flying Blue bmi was happy to status match so I enjoyed diamond club for quite a bit (T1 was less painful now BA had moved out and made space).

      VS has never appealed as a frequent flyer due to their route network, although thanks to diamond club being a partner I was happy to use them and get access to the Clubhouse at LHR on my transatlantic flights. If you add in the AF/KL networks it fills in a lot of gaps for VS. They just need to fill the domestic gap, this could be done with a better partnership with the Virgin branded train companies.

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